thesportsauthority.com

Briefly describe your shopping experience at thesportsauthority.com Online Store:
Helpful things to include: delivery speed, order accuracy, customer service and overall satisfaction.

Total customer dissatisfaction is apparently their goal. They treat potential customers like trash, therefore I can only assume that the company treats its employees is the same fashion. I will NEVER attempt to do business with them again. I simply got tired of being lied to.

The service was great. Ordered a Adidas Brazil Track Jacket on 1-1-06, recieved it on 1-7-06. Shipped quickly, the site kept me updated on my order. And I got a awesome deal for the jacket ($55 shipped) since every other online store wanted $70.00 + shipping. I do plan on making more orders with Sports Authority in the future.

Ordered a pair of shoes on 12/16. Showed as in stock online. I called them 4 days later because it still wasn't shipped and they told me there was a glitch and they would ship it UPS overnight. 2 days later it was shipped using parcel select with an estimated delivery date of 1/2. I called them saying I will only be at my current address until 1/1 and they offered no solutions. They told me I can return it for a refund. What kind of useless suggestion is this, how can I return it if I'm not even at this address!

I ordered a Superman backpack for my nephew from their website on 12/18/06. The site indicated that the item was in stock and would ship in one to two full business days. It's been FOUR full business days and the order hasn't even shipped yet. I sent an email, using their contact us option, and got an automated response. How unhelpful was that?
So I call their customer service line and she basically tells me that it's Christmas and they're busy so get over it. And she tells me there's no way to cancel the order, even though they really haven't done anything with it. Very, very poor customer service. It's the first and last time I'll be purchasing from them.

The funniest part of this ordeal is that I ordered an almost identical item from another retailer on the same day...AND IT'S ALREADY BEEN DELIVERED. Boo Sports Authority.

2 months ago I went into our new Sports Authority in Kailua Kona Hawai. I bought a piece of exercise equipment. They asked me to open a charge account so I did.
A month passed and No statment! Wow this can't be free? My daughter calls me from Montana and said the bill was sent to her. I called the store NO HELP. I had her fax the bill and called the help line and COULDN'T SPEAK WITH A HUMAN ABOUT MY PROBLEM. NO STATEMENT 2 MONTHS, NO CHANGE OF ADDRESS PROCESSED WHEN I SENT IN A PAYMENT.
THIS IS BY FAR THE WORST I MEAN THE WORST COMPANY FOR CREDIT. DON'T EVER BUY ANYTHING FROM THIS STORE AND OPEN A CREDIT ACCOUNT. THEY DON'T FOLLOW UP. THEY DON'T CORRECT THE SITUATION. STILL TO THIS DAY I HAVE NOT GOTTEN ONE BILL MAILED TO ME. NO CREDIT CARD EITHER. SIGNED SINCERELY DISAPPOINTED WITH SPORTS AUTHORITY.

I would never undertake any business with this group again. Unable to get assistance from online ie email back the standard response I decided to call a store - Hawthorne, CA. I id'd that I was calling from Australia and was kept on hold for 10 minutes, was picked up by the wrong department, hung up on when being transferred, called back, only to be told that they couldn't help me, despite the fact that my sale amounted to around $1000 they were not prepared to assist. Happy to report that this prompted me to go to Tramdock who were outstanding. Recommend you never use this company.

Terrible shipping problems! I will never buy anything from this company again. We ordered a set of gold clubs and even after 3 shipments, we still never got the right clubs. They promised guaranteed delivery for Christmas but apparently that guarantee is just that you will receive a package. It might not be what you ordered! Simply awful!!!

Tried to buy Timex OVA watch. Advertised on epinion for $55.99 free shipping. Followed link price now $69.99 plus shipping. Called to ask if would honor $55 price. Told them WatchNThings
had it for $55.96 and free shipping plus extra battery. SportsAuthority verified this. SA said they would not honor price and that their price matching guarantee would not apply because WatchNThings offered free shipping but SA did not. Therefore the offers were not the same. I said even though I am willing to pay the shipping you don't want to sell the watch. WatchNThings did and it was free shipping and an extra
battery.

After waiting 10 days Sports Authority finally told me
the item is out of stock, although their add shows they
have 30 in stock.I would not shop there again especially
after speaking with a rep on the phone and was told my
order was being shipped that day.