buy.com

Ordered a brother Mfc-9700 which was best deal including shipping and in stock. Ordered June 20th Later same day I received an e-mail stating it was being shipped and a link to UPS website track my order. projected delivery date was 6/24. On 6/24 the...

I have attempted to make one purchase at buy.com, and I will NEVER make that mistake again. On 7/21 I ordered one computer hardware item and one software package. After several days of not hearing anything, I dug into the order, which showed a status of ...

Ordered Soundblaster Audigy Platinum card retail box - in stock on website. Next day they e-mailed that they were "still looking" for it. I waited 8 days and they're still looking. I put in a "cancellation request". Their website says they'll notify...

They sent the wrong item to me twice (a travel guide book). Each time, I explained to them why it was obviously the wrong book and sent it back. Each time, they sent back the same wrong book. The last time, I sent back the book and asked for a refund....

Overall I was very happy with the service provided, the product came on time with no problems. My only complaint is that they would not honor a coupon I received in the mail; however, I had forgotten to put in the code at the time of order and they...

I have bought a few things from buy.com. Books and CDs are fine. But the MP3 I bought was bad. The customer service refunded it after I asked for a RMA which is good. Then I bought a 128M memory. First, there was supposed to be a rebate, but the rebate...

I have now had several experiences with buy.com and each time it seems to get better and better. Th ...

I am in total agreement with not buying a cell phone from buy.com. I bought a cell phone from buy.com with the understanding that I would get a $50 verizon rebate and a $150 buy.com rebate with the phone. When I received the phone the rebate form I ...

UPS delivered my scanner to an incorrect address. Buy.com doesn't provide a customer service phone number (only allows email contact). I was told via email, they wanted me to wait 13 days before they would initiate an investigation with UPS. UPS...

I ordered a Fuji digital camera late in the evening on a Monday. It was shipped on Wednesday and I received as promised on Thursday. Surprising considering the time of day ordered. Late night E-mail about trouble getting on the web site to track (my...

Loved buy.com until I needed customer service. Started when I got two E-mail confirmations for the same book order. Logged on the site and tried to cancel. Cancel button not available. E-mailed customer service rather than pay $9 to talk to them....

I have ordered a Sandisk SmartMedia 128 Mb card for the advertised price of 25.99 and Free shipping.Two days later they charged my cc and they sent me a FedEx tracking #. After 2 weeks no tracking info. I wrote them (to call them is 9$ )complaining...

I ordered Microsoft Access 2 weeks ago and never recieved it (their web site says they ship it within 48 hours). The only human being reachable there by phone only takes orders for 'new sales' and suggested I email 'customer service' with my questions...

I purchased a Webcam as a Christmas present for my brother. It arrived here in a plastic bag that had a piece of tape holding it shut. The webcam should have come in a box but at the very least, it should have been in a sealed bag. On the website, it ...

I have ordered many things from Buy.com and found that they go out of their way to make sure you get the best price. Their website is very nice looking and it is very easy to "get in and out" without any problems. They also seem to have the lowest...