WolfCamera.com helped me make my foray into the world of "real" cameras. Wolf offers a wide selection of cameras, lenses, and accessories on their website. They also feature online specials, rebates, and coupons.
I have already written a review on Wolf Camera's sister website, R
itz
Camera. Both are owned by the same company, and if you look closely at the websites, minus the background color, they are identical and sell ...
Have been a fan of Wolf camera ever since using their local store on the Upper West Side in Manhattan. The sold me my Nikon N80 35mm camera set years ago and it was the best camera I have ever owned. They were great about educating me and were not ...
I had purchased a Canon EOS Rebel XTi Black Body from WolfCamera.com on Friday, November 3rd. Later that night, I called customer service after having noticed the words on my order status "Call Customer Service to Confirm shipping instructions". I call ...
Never, ever again. I saw Altec Lansing speakers that I wanted, and called customer service to see if they were in stock, and I was told that they were so I ordered them when I got off the phone with WolfCamera. Five days later, I get an e-mail telling me ...
Gosh, I wish I read these reviews before shopping with these idiots ... I made an online order of an item from WolfCamera on December 15th which according to their website they had in stock at the time. After not hearing anything regarding my order ...
I ordered a digital camera and a number of accessories through WolfCamera.com website. I paid roughly $20 for 1-2 day shipping. After declining an extended warranty on the website, and three OTHER annoying pop-up offers, I was finally able to finalize ...
Town Centre : 400 Earnest Barrett Pkwy Twice I have visited this store - for a specific order - and twice I have been gravelly disappointed. What should have been 2 visits turned into 7. Passport photo: advised that it would take approx 20 mins. I ...
On 11/20/06, I ordered a $200 digital picture frame from Wolf Camera as a gift for my wife on our anniversary on 11/30/06. Their website said the item was "in stock" and "usually ships within 24 hours", so I expected shipment on the 21st or 22nd and ...
Buyer beware online or brick & mortar. I purchased a camera ($450 Sony digital) from here, Wolf Camera, and a 2-yr $120 replacement/service plan, after the camera was sent out 2x's at 6 weeks each for repair for the same problem, the camera broke a 3rd ...
I'll never buy from Wolf camera again. In the beginning of May I spent just under $10,000 for a Canon Mark III camera and three lenses. The camera was not in stock but I was told it should be coming in soon. It is now the end of June and they still ...
I made my purchase on October 22nd on a digital photo keychain. I received 8 form letter e-mails contacting me to let me know my order was being processed and would be sent directly from the manufacturer. After several attempts at contacting them ...
I ordera Canon EOS Rebel XS package that comes with 2 lens. That was on Sunday. Shorlty after that, i received e-mail confirmation of the purchase. I have been shopping for this camera for the last couple of months and after I found the deal that was too ...
In order to avoid any confusion with my planed order I had an online chat with a sales person. In this conversation I asked pointedly: "is this a NIKKOR AF-S DX lens as well?" and the res ponce was: "Yes, you are correct." However, they ...
I ordered a Nikon Coolpix 5000 digital camera. With this I ordered a lens cleaning cloth, and 128 mg flash card, and a leather carrying case. After a week of them refusing to tell what city it was shipped from I recieved a Nikon CoolPix 885 without the...
I purchased a camera kit from Wolf's website after seeing it in newspaper ad. When purchasing it online a label "in stock" was next to image. After completing the order, including payment, received email stating that part of the order was in stock, but camera kit was on back order and would be shipped when received from manufacturer. Waited approximately two weeks then tried an online chat with a "customer service" representative, which from the syntax of the conversation, was located in a foreign country. She was unable, or unwilling, to give a firm shipping date of the merchandise, or to make a substitution that could be shipped immediately. I discontinued the conversation thread in exasperation. One week later after receiving an email telling me that Wolf had not forgotten my order. I sent an email to "customer service" asking once again about a shipping date for the merchandise. Today, 5-6 weeks later, I still have yet to receive a reply from "customer service" to my email. In the meantime, I did receive the merchandise five weeks after it was ordered. I have purchased camera equipment, both personally and professionally for years from other suppliers both online and by catalog. This was by far the worst experience in 30 years of purchasing equipment Either they did not forecast the demand, or waited until it was created and then placed the order with the manufacturer. Either way the customer lost as per usual in today's business environment.
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Overall Rating:
Aug 09 '07
AWFUL. I ordered the items, paid to have them rush delivered. They didn't arrive. Called customer service and was advised they were on back order. Requested the order be cancelled. 4 weeks later they ship the items. I have to send them all back. No credit to my credit card has been received. Called Customer service again to check on the status of my refund. Was to receive an email stating they were processing it. Still have not received the refund and or email.
This has been nothing but one big hassel for me with no follow through on their part. Read more
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Feb 11 '08
Only deficiency was lack of adequate infomation to make a detailed comparison between products. Had to go back to mfg web site. Read more
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Jan 06 '08
Great product at a great price, delivery free and prompt. I accidentally cancelled my original order and when I called to correct MY error, the service was excellent and I was able to reorder on the spot. I will recommend WolfCamera to any one!! Read more
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Sep 19 '07
tried to buy the nikon d40 and lenses and stuff for my son's class in school. Upon completion of the order was told that the camera was out of stock and on a backlist for 3 weeks. CS was very nice and helpful :-) Since we couldn't wait that long i cancelled the entire order and went into a wolf/ritz camera store locally to find the same items. not a big deal just not as convenient. thanks for having the most comprehensive insurance package ANYWHERE as this is for a teenager. He loves it BTW :-) THANKS THANKS THANKS!!! Read more
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Jan 17 '08
Excellent service!! Well done guys...I'm absolutely pleased Read more
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Dec 28 '07
I ordered the product 2 day delivery. I ordered on Monday. It was shipped on Friday. I was told it was shipped FEDEX. I could not track it as the tracking number did not show up on their list. I received the package on Monday to discover it was shipped UPS. Read more
it was a very easy and good priced purchase. and if i need, i will purchase here again. Read more
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Dec 16 '07
Shipping was delayed and I missed the occasion for which I purchased the camera. I was talking to customer care daily on phone/chat. They told me that shipping is ready for 4 days repeatedly. But at last I got my merchandise after the occasion was past.
Good product and price but relatively poor customer service. No one is held accountable for the service. Read more
I tried to order an online gift certificate for a friend's birthday. She did not recieve the gift certificate and after contacting wolfcamera twice I was told they could not cancel the order, nor could they show proof of anyone receiving or using the gift certificate.
I used another on-line merchant with no problem to send her a different gift certificate.
I will not use wolfcamera.com again in the future Read more
Overall Rating:
Apr 23 '07
An excellent web site with most anything I would want. Easy to use ordering procedure and fast delivery. Read more
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May 04 '07
Customer service there is an absolute joke. They took two days to process the order and THEN I had to call them to confirm it which delayed the shipment yet another day. I think their Customer Service is someplace in India because they obviously speak English as a secondary language. I finally got the Fedex tracking number several hours AFTER the printer arrived. Shipping costs were considerably MORE than originally quoted. Then after all that, they told me there was a $50.00 rebate on the printer and when I requested the form to submit, told me "We are sorry to inform you that we accidentally pasted that notes. We cannot give rebate form to your order.We really apologize for this problem."
I don't care if they do have the lowest price, stay away from Wolf Camera or Ritz Camera, or any other of the Ritz Interactive sites. Read more
Overall Rating:
Jun 01 '08
It was great, would have liked to have been able to received points on my wolf rewards. Read more
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