Vision Direct

Do you wear contact lenses but hate the high price charged by your local optometrist? If so, then you should try Visiondirect.com, a web store for purchasing contact lenses on- line. This store is an affiliate of web giant drugstore.com and it is ...

I started purchasing my contacts online through Vision Direct almost a year ago, and I have been totally satisfied with their service. Not a single complaint; and I think that says something for the company.

The web site is easy to use...

How I Found Vision Direct

In the past I have always purchased contacts through my eye doctor, who offers a discount per my insurance plan. However, I got a rude surprise last time I went to order more lenses when I discovered...

I love Vision Direct. I have now placed 3 orders through their website and have nothing but good things to say about this online store. They offer a wide variety of products, have fast (and possibly free) shipping, and great prices. I will ...

I ordered two boxes of toric lenses from vision direct about half a year ago. On their website they say they have 90% of the contacts in stock and they say they ship them out usually within one day. It took them more than two weeks to ship me my...

I gave up after 6 weeks of waiting for my order. Calls to customer service yielded different answers each time I called, and no progress in my order being processed and shipped. After three tries I cancelled my order and got it from Lens1st instead....

Customer service is horrible at Vision Direct. They did not completely fulfill my order AND they also separated my order into two shipments. I only ordered 10 boxes of the same prescription same brand contact lenses which cannot be more...

Contact lenses can get pretty expensive. Like anything else, I always like to compare prices before I make a purchase. Especially if it is going to cost me a lot of money! I usually order my contacts from 1800contacts.com or I go to Walmart Optical....

I'll preface this by saying I have no conflicts of interest with Vision Direct and no reason to write this other than the fact that I was impressed with my experience and would recommend the company to anyone with needs similar to mine. My insurance ...

I used to order from 1800contacts every year for 5 straight years, and unfortunately, their prices are just not competitive anymore.  I heard about VisionDirect from a MyPoints mailing and decided to check them out before ordering my annual reorder ...

Unfortunately, I chose VisionDirect while shopping for a quick pair of replacement lenses. What a ni ...

I decided to buy my contacts online because I thought it would be great if I could save a few dollars. Vision Direct had the lowest prices I could find, so of course I picked them. Big mistake. I get the monthly replacement contacts, but they generally...

I have been ordering my husband's contact lenses through Vision Direct for the past two years. I can honestly say they could not be better. Their prices were lower than even my local Wal-Mart and my order gets to my house within two or three days....

I have ordered "1 day Acuvue" from them 2 weeks ago. The next day, they told me they don't have it. When I called then up and they said they have them in stock and will ship them right away. After 2 weeks of long wait, I still haven't got them in. The...

I love vision direct. I do not know why some of these people are complaining. There will always be i ...

I planned on placing my recent contact lens order through Vision Direct because of the 5% price match policy. I placed the order online without any problems and then I emailed them as that is what their price match policy said to do. I then received an ...

I have ordered twice from VisionDirect - both times have been nothing but frustration.  Their website brags that they get in stock orders out in one day.  Both times I paid for rush shipping; both times more than a day goes by and no ...

THEY SHIP CONTACT LENSES SLOWLY!I placed my order at 8am on Tuesday and they didnt ship until Friday even though I paid for expedited 3 day UPS shipping.  They said it was because the optometrist delayed verification of the prescription and then ...

I purchased a pair of frames from visiondirect and paid instantly through credit card.I received a confirmation email telling me that my order had been successful, only to receive another 4 days later telling me that 'they were out of stock, had sold the ...

Excellent Site, the best Customer Service and the best prices, I won't go anywhere else for my contact...

I bought some lenses from them. They were the best price around. They arrive 4 days later. The best online shopping experience I have had. Buying contacts from my doctor takes weeks and cost so much more. I'll use them again and would recommend them to...

I ordered Surevue contact lenses on a Sunday, and they arrived on Thursday. They were even shipped on a holiday (Veteran's Day).

However, out of the 10 boxes I ordered, one of the boxes was a wrong prescription. I called Customer Service...

I've been using vision direct for the past year, ordering daily disposables every 2 months from them. The site is easy to use, prices are pretty good, and I've always received my order within a couple of days of placing it. I do have a pretty common...

I first purchased from visiondirect.com over a year ago. Their prices are extremely reasonable, you can definately expect to pay quite a deal less than what you do at your local doctor's office. Shipment is fast as well. I recently received a reminder...

I stumbled across VisionDirect's website, and decided to give them a try. I ordered my contact lenses on Thursday, got them on following Saturday. Price was very good, 25% less than at doctor's...

Pretty awesome experience with this company! I placed my first order on Thursday or Friday and received the order today (Monday). I cannot be more pleased. The prices are great, and it took me two weeks to pick them up from my optician's vs. the 3 or 4...

I am english and wear contact lenses, I have recently moved to Italy. My language skills are not as good as they need to be, so I took the easy option to buy my lenses online. I have bought many things from the USA and never had a problem before. When ...

Don't trust them - they even write their own reviews (see whirlpool forum on Vision Direct and you will really be concerned!)Wrong glasses were sent to me; wrong prescription in wrong glasses sent; they then said that I'd ordered the wrong ...

I placed my order at the end of May and I am still waiting for the lenses at the beginning of JULY!!! When you contact customer service all you get is repeated assurances that the lenses have been shipped and an arbitrary date after which they say they will assume the shipment is lost. That date has not yet arrived!!! It is also like dealing with robots, absolutely no humanity whatsoever. This my second order, the first was fine but a 50% hit rate is not good enough.

Order arrived promptly, good price. However the first box of lenses I opened had two defective ones in it (not uncommon with my lens, as this has happened to me before.) The problem is, I get NO RESPONSE from customer service via email. I have yet to try phone calls, but at this point I will probably just give up. 1800contacts always responds quickly with no hassle, so I guess I will return to their service.

Pros: Cheapest prices online
Cons: Waiting for your order

Using a coupon code found online (10% off), my focus dailies were $5/box cheaper than every other online merchant. I placed an order on a Tuesday and I received it via USPS Priority mail on Saturday. It took more than a day to process the order, but I still had my order 4 days after ordering.
Overall, No problems!

If you're looking to save money on your contacts, give Visiondirect a try.

I bought lenses from them one single time, and they have subjected me to marketing e-mails and postcards for years, EVEN AFTER I WROTE TO TELL THEM I HAD LASIK SURGERY. One of the boxes of contacts I bought from them had outdated packaging too.

I ordered four boxes of contact lens on Dec. 6th. They shipped them on Dec. 7th. I received them on Dec. 9th. I saved about $50-100 then buying them from my eye care place. It was funny...I called my eye care place to see how much 4 boxes would cost and they told me $180+tax. When my eye care place got a request to authorize my order from Vision Direct the eye care place called me to offer special pricing of 4 boxes for about $140+tax. I told them they were still about 50% higher in price. That pretty much shut them up.

No problems - I had my contacts within a few days of placing my order. The price was great and the order process very simple.

I ordered my contacts online and received them within 1 week! I was a little scared to order from them based on some of the opinions, however my experience was nothing less than perfect! I got a 10% discount by searching for coupon codes online - that saved me $20. Then I got a rebate of $60. Not to mention the fact that their prices were $15 per box less than the place I have always ordered my contacts through - 1-800-contacts.com. I could not be more pleased.

WARNING: This company will try to "substitute" something you did not order, and then refuse to cancel the order by email, EVEN though the email they send you notifying you of the "substitution" says to reply TO THE EMAIL within 3 days if you would rather cancel! This is day 2 for me, and 3 emails later they are still refusing to honor my request to cancel the "substituted" order!

I ordered a pair of Acuvue 2 color OPAQUES (these are the colored lenses for DARK eyes, mine are brown.) They wanted to substitute the "enhancers", which DO NOT work (as stated on the acuvue website) on dark eyes!

This is a portion of the email they sent me, when they refused to cancel the substituted order:

The only reason we make a change to your order without further consultation, is because we have already secured this authorization when you entered into our sales agreement.

WHAT crap! Beware, this company will do ANYTHING for a sale, even so far as substituting something you cannot even use!

I bought 2 boxes of one day lenses from vision direct. They checked with my optometrist and found that my one day lenses prescription has expired. So what they did was putting in an order for me (without asking me) for biweekly lenses from their site. They sent an email saying my order which I didn't place was confirmed that that in 3 days my lenses would be shipped and credit card charged. Luckily I checked my email today and found it and called them. They argued that it's just how they do business.
Imagine if I didn't check my email, they would have charged me something that I didn't ask for at all. And they claim it's just how they do business!

I never received my contacts, no email confirmations, overall not satisfied. after emailing a request on the status of my order and getting an automated email response I canceled my order. I ended up ordering from brandnamecontacts.com and got a phone call and email immediatly about my rx.  Six days later I am seeing perfectly and will order from brandnamecontacts.com again! Do not order from vision direct.com. Too slow, no customer service. no email responses from a human.

Fast delivery, reasonable prices, highliy recommended. And they often send promo codes to save money. I also like the automatic renew feature, it makes ordering contacts very easy.

04/30/04 i ordered my contacts two weeks ago. my tracking information says that the contacts have been delivered, but i never received anything!!! i emailed them, but they sent me my tracking number in response. hello? how stupid is that? I gave them my tracking number in my original email to them.

05/12/04
I still have yet to receive my package. I contacted customer service via email, which I thought might facilitate the process rather than being tossed around on the phone. I had to email customer service a few times to keep them updated on my missing package. I had to call my post office as well to see if they had my package, which they didnt so I contacted customer service again. Customer service told me that they would forward my email to the head of their "investigation department." I think they just forwarded my email to the lead of their department, who sent me a "declaration of lost shipment" form. I just printed itout and faxed it over today, so they may "investigate" my issue further with the post office.

05/18/04 I finally got my new contacts. Be persistent with this company& all should work out.

Here's the other scam. Once you order from VD, you get emails every few months offering a 10% discount, which somehow never appears on your bill even after you enter the promo code.

Then you get a form email reply where none of the options is what you wrote to them about.

I told VD - two strikes and you're out - there's plenty of other places to order lenses.

Hi All,

Be careful. VisionDirect has decent prices, but they also have a scam. In my case they upgraded my order without my permission. I ordered contact lenses, but they shipped and billed me for 'moist' contact lenses, which cost $150 more than the ones I ordered.

VD claimed my prescription requires special lenses (which is ridiculous - no one requires 'moist' lenses). I have my paper prescription which does not specify anything other than 'contact lenses' and my optometrist confirmed this as ridiculous.

I called VD and requested a return but they refused to pay return shipping. When I threatened to disput the order with my credit card company, they magically re-routed the package back to their depot. But - two months later - they have still never credited my card.

The prices may look good but BE CAREFUL. Ask yourself if it's a good deal if you add $150 and a huge headache to the total.

Good luck.

I placed an order with VisionDirect.com about a week ago, and in compliance with the new Fairness to Contact Lens Consumers Act, faxed them a copy of my prescription and gave them my eye doctor's contact information. I received an email the next day with VisionDirect claiming that my prescription was somehow "invalid", and after a lengthy and unproductive phone conversation with customer service, found out that they were balking at my faxed prescription because the letterhead didn't look professional enough (i.e., they thought I could have forged it). I gave up with the company after this ridiculous fiasco, canceled my order with VisionDirect.com, and placed a (successful) order with CoastalContacts.com. Consumers: be wary of VisionDirect.com if your eyecare provider gives you your prescription on anything less than holographic anti-theft anti-reproduction paper (which is just about all of us).

Vision Direct had the best price on the lenses I need, and an attractive coupon offer for first-time customers as well. However, it took them three business days to ship my order and they felt compelled to charge me a mystery "processing fee." Shipping an order out the fourth business day after it was ordered (with a weekend in there, too) is pathetically slow, and offering free shipping but charging a "processing fee" is disingenuous. I wouldn't buy from them again.

I was thinking about ordering the Cibasoft visitint lenses. I wanted to read the reviews first and ask a silly question.  For those of you who have tried this lens...I was wondering what color handling tint this lens has?

 I was extremely impressed with this website! I have been ripped off online before, so I was a little leery at first that they were too good to be true. However, I was pleasantly surprised! I recently got booted off my insurance plan, so I needed to get the best price possible for my contacts. This website was significantly cheaper than the optometrist as well as 1-800-contacts. It was very easy to find what I needed, they verified my prescription with my doctor, and I received my contacts in about 1 week. I will definitely be returning to order more contacts in the future, and recommend this site to friends!

I ordered 8 boxes of Acuvue advanced on a Saturday with standard shipping. My order shipped on Monday even though the e-mail said that they were not able to verify the prescription because they did not reply. My order came in a week afterwards and it surprised me how fast it came. I live in the US and in South California. My order came to me prompt and I cannot say much about the customer service because I never needed to call and ask about my order.

The prices are extremely good! I saved around $40 by ordering my contact lenses through them. I got the free standard shipping and my lenses arrived in less than 4 days!!! My lenses were exactly as I ordered and made me extremely happy.

Vision Directs prices are unbeatable--way better than your local optometrist or those other online discount places. Online coupon codes are always readily availble for Vision Direct, if you do an internet search which will make your order even cheaper :)

Placed an order over 2 weeks ago and they still have not even shipped it.  Was told they were waiting on the manufacturer but I had to continuously call to get this information.

Delivery speed: never received contacts
Order accuracy: assumed correct, but again never received order
customer service: quite good, actually.  They cancelled my order w/out hassle
Overall satisfaction:  terrible

I will never EVER order with them anymore!!!! I ordered blue lenses for 230 dollars ( Theatrical/Effects) and a wavepack to put the lenses in. I waited for 15 days and what did i get only the wave pack. I send them a mail and they just said we already ship it. But it aint true. The next day I scanned my invoice to them. But still no response..!! it's a very bad company I don't recommend it.. ( never again)

They hit me with the old "bait and switch". Told me they called the doctor and lenses I ordered are not for me. Auto-Switched me to another model! (the other model was cheaper, but the whole point was to get what I want, not what they are ready to sell). I called my doctor to complain - they told me they have no problems with me using either product, and they never told anyone I couldnt.

VisionDirect cancelled my order saying that my prescription was not valid. I faxed them my prescription like they asked and they are too incompetent to check the fax machine. When I tried to contact them back they sent me an automated email message. Some customer service! They then sent me a 10% coupon and told me I needed to reorder. Well by that time I already ordered from AC Lens and had no troubles at all. Besides that I got my lenses for less money and faster than previous orders that I had been getting from Vision Direct. Thanks Vision Direct for helping me find a better place to buy lenses.

Vision Direct cancelled my order without telling me. They said the prescription was invalid. They didn't search very hard for my prescription at my eye doctor. It was there. I need contacts badly now. Wish they would have called me when they had problems. Will never use them again.

I have never had my credit card stolen or my number after doing an online purchase... Not until I tried to do business with this company. Vision Direct's online site is Unsafe to business with. I gave my credit card information to the site and then my doctor could not be reached so it was canceled. You really need to make sure if your going to offer online business that the site is fully safe and secure. I had to cancel my card and I am now having to go through the annoying process of getting a new card and disputing charges I did not make after the number was stolen.  Vision direct was the last and only recent site I
did online business with and I want to make sure others don't have to go through this. It is NOT worth it.

When I first tried Vison Direct, they had a hard time getting my somewhat unusual contacts to me (and the contacts that I ordered -- tinted -- sometimes came in clear instead. Ever try to find a clear contact lens if you drop it in the sink?). And yes, like the other reviewers, they'd come in separate packages over time. So I stopped using them. But I figured I'd try them again this year, and everything was great. My 4 pairs of tinted contacts all showed up at the same time within a couple days of my order, much faster than I expected.

I noticed on the paperwork that they're now somehow affiliated with drugstore.com, so maybe that gives them the funds to buy in bulk ahead of time.

All I know is that the service is MUCH better than it it used to be, and the prices are still much better than most other internet contact lens providers and way better than your eye doctor.

I have been ordereing my lenses from Visiondirect.com for over a year now and am not totally satisfied with their service, I'm going to list what I see to be the pros and cons below:

Pros

Good website
Nice Variety
Check with eye doctor
Sends reminders
Decent pricing

Cons

Shipping time is kind of slow sometimes (on my last order I had  to wait a week and a half for them just to process the order and another few days for it to arrive which I found pretty annoying)

When you try to look up previous orders to make a new one they only remember the brand you bought previously and not the prescription or size ( have to find the box somewhere....)

Their rebates and offers are annoying to redeem, not straight up offers but a lot of small print and conditions....

I have previously ordered from Vision Direct and in June 2007 apparently clicked a button that qualified me for a discount. In December 2007, I started receiving unauthorized charges on my credit card. Vision Direct gave all of my information, including credit card no., home phone and address to a company called TLG Great Fun. TLG Great Fun proceeded to charge my credit card, unauthorized for $11.99 a month. I should have caught it sooner and did not catch it until April 2008.

I have had to cancel my credit card and report this as fraud, but since I was a "willing" participant with Vision Direct, I most likely will not have my $$ refunded.

By the way, I never received a membership package from TLG Great Fun.

When I called Vision Direct, they admitted it was a partner and that they have discontinued working with them but did not recognize it was a scam. It is all over the internet now that I type in TLG Great Fun.

Very disappointed in Vision Direct. They should not sell lists or allow companies to use credit cards without authorization.

I order my prescription glasses 12 September 2008 for $200 dollars and received the confirmation that they have stock at their "warehouse" in the US, in face the glasses probably weren't even made yet as of 22 October 2008 after REPEATED assurances that it will only be another 2-4 days, it will be another 2-4 days, and so on and so forth I finally cancelled my order.... it is now the 29 October and still no credit to my credit card.

I have two other friends who ordered form here, and whilst they received their glasses, they confirm that 1.5 months was the waiting time for them too. So when you consider what you can save, consider the possibility you may wait months and never receive anything, then wait another 3 weeks to dispute the transaction with your credit card company.

I was using 1-800-CONTACTS with no problems, but noticed Vision Direct has a rebate, so I decided to give them a try. Not worth it!! The first shipment never came. When I contacted Customer Service they said, 'sorry---we'll send you a new order.' I had to call back to request over-night shipping (which they didn't provide---altho they did ship UPS 30day delivery.) C'mon---who takes a month to ship contacts??!!

I ordered an Oakley Frame with a very expensive refractive lens...They spend like a month to tell me that my frame isn't in stock anymore, and offered me a new frame with a very fast process and shipp... Now I have 2 months of the date of the payment and my order is not avaiable in the website and they didn't send the product to me...
They have a very good price, it's true but www.go-optics.com has a much better price and service...
NEVER buy anything in there...

I have been shopping at Visiondirect.com for many years.
Unfortunately, the customer service and operations are getting steadily worse, and this will be the last time I order from them.
I purchase gas permeable contact lenses.  They of course need a copy of my prescription, which I FAX to them as instructed.
No response.
I telephone them, get a clerk who barely speaks English (not a foreigner, just a Gen Y loser) and she says "we didn't get it".  She gives me another, DIFFERENT FAX number.  I send it again.
No response.
I telephone them again a couple days later, they grudgingly acknowledge that they've received the FAX and the order is "in process".
This company sends NO confirmations of anything, NO indications that an order documentation is complete, no indication that it will be shipped or ANYTHING.
This was acceptable five years ago.  This kind of lame customer service is NO LONGER the standard.

I ordered contacts from vision direct for the first time and the LAST time. I followed up a week 1/2 after my order due to no response from them and they advised that my contacts were being sent to them within the next 1-3 business days and they will then be mailed to me. After another week I called again, same response. Today I called them AGAIN and now my contacts are on back order and need to be re-ordered. It has been a month since my order. I learned my lesson. I will never recommend this site nor will I EVER use them again. On top of that they customer service people were rude and obviously lied to me about my ordered being mailed to them in the first week.

It took these people so long to contact my eye doctor that my prescritiption expired.  they may have good prices but you get what you pay for.  I did not hear from them for one week after the fact.  First they tell me the order was confirmed and then they said they could not fill it because it was expired,  It did not matter that I had put in the request several days prior to the prescription expiring.

After reading some of the horror-ish stories about this company, I was starting to worry about the order I made.
But, apparently they came through. I live in Toronto, and my contacts were shipped priority package from Farmdale, WA.
and it took exactly 10 business days for them to arrive.
I was getting skeptical about putting orders through online, but I'm very happy that it worked out.

I never received my order. They refunded part only. After many emails they refunded me a little more but still not the whole amount. They still owe me my money!!! Or my lenses!! This happened almost 3 months ago and I'm still will this issue.