Smith+Noble Online Store

For the third time, I ordered and received durawood blinds from Smith+Noble; obviously, I must have liked the product.  This last time, the blind I ordered has suddenly developed a problem:  the decorative ladder tape is completely loosened from the blind, and now I see it was put on over a band of sticky tape.  Cheap, cheap, cheap construction.  This doesn't seem to be the case with previous orders. 

BEWARE! Order from this company at your own risk!

Received poor quality natural woven blinds, complained and was sent another set, same poor quality.  Complained again and was offered a "full" credit.  Didn't receive the full credit (I am told that I am still obligated to pay the sales tax on the original order!), but I was stuck ordering another set again as they would not offer a full refund.  Had to call customer service no less than 10 times to try to sort out the issue.   This company has no clue what customer service means.  Some of their reps were friendly and tried to help, others were rude and their goal seemed to be to pass the buck or say anything to get you off the phone.  You may get lucky and get what you ordered with no problems, but trust me, you will regret ordering from this company if you have to try to solve any problem with them. 

Please do yourself a favor and steer well clear of this company. They are a nighmare to deal with and their products stink.

Shameful customer service.

Shades arrived broken and replacement shades were cut off-center. Customer service did not want to fix the problem! Took forever to settle the matter. Later discovered that the installation blocked by fire exit. Again they did not want to fix the problem and I had to sort it out for myself. The customer service is obnoxious and arrogant and cares nothing for the happiness of the customer. They speak rudely on the phone are inflexible and are totally insensitive to customer concerns.