Red Envelope

On its face, RedEnvelope.com sounds like a great idea and a great way to get gifts to people. The thing that interested me the most though was their packages of "Flowers by the Month" and "Plants by the Month."
I went ahead and got a six-month...

I have looked at this website for gifts before, and found them to be really unique and interesting. They have their gifts divided into different categories, like gifts for him, gifts for her, gifts for a couple, etc. which makes shopping there easier....

I placed an order with RedEnvelope on 6/20/2002. To place an order they collect information about you and place the information (Name, Address, CC#, etc.) in an account. They then send an UNSECURE email with the username and password. Thus allowing...

I ordered the lavendar campanula potted plants and had this sent to my mother for mother's day. The description says that you will receive two plants.  I assumed it would be two separate potted plants.WRONG!  The two plants are apparently ...

I recently ordered a set of glass murano earrings from Red Envelope and was very pleased with the experience. I do think that Red Envelope is a little pricey, especially for an internet based website. There are certainly a lot of sites out there ...

I ordered a present for my aunt over a month before Christmas. Two weeks later, TWO WEEKS LATER!!!!, I get an email from Red Envelope saying that they regret to inform me that they won't get it to her until January 25th. If they had told me about that ...

I placed an order a week before Christmas, for a xmas gift for my elderly, out of state, mom. I ordered the Therapeutic slippers and chose not to have them monogrammed (to save time and get them shipped right away, so she would have them before ...

It baffles me that this store could get ANY positive ratings! Perhaps they have their employees writing the "positive" reviews rather than provide customer service! I had ordered my husband's presents more than 3 weeks before Christmas and it wasn't ...

I think Red Envelope has great, unique gifts for family or friends. I bought my mother a engrav ...

Trying to follow up on an undelivered order; got tired of listening to their phone ring at their so ...

I ordered a pendant for my mom and a jewelry box with a necklace + earrings for my girlfriend on Friday Dec. 10. I needed the latter two by Dec. 17th as that’s when I was suppose to deliver them to my girlfriend. Foolishly I selected ground ...

HORRIBLE!!! I will never order anything from Red Envelope again. I ordered early, November 25, to ensure delivery by Christmas. I was so pleased to receive my purchase early - until I opened the box, and discovered that they sent the wrong gift. I contacted redEnvelope and was informed that my selection was now sold out until January. It doesn't take a rocket scientist to put the right order in a box, especially considering that 2 of their inspectors allegedly checked my order for accuracy. To add insult to injury, when I inquired about a refund and sent an email to complain, I was sent to standard "we will respond to you in one business day" email. Not only did I not get a response, but I had to contact their accounting department to find out when and if I had even been refunded my purchase price. I would strongly urge everyone to refrain from ordering anything from redEnvelope - I never will!

Never shop here again! Horrible customer service and extremely slow shipping. Took ten full days for my item to even ship and after speaking to 3 customer service reps and chatting online twice, I was promised everything from expedited shipping to Saturday delivery. NONE of which happened. I don't know if they just lie to people to get them off the phone or what but I won't ever, ever buy here again.

This company is terrible. They lie on their website, they misrepresent their quality, and they make no efforts to resolve customer complaints.

I purchased a sterling silver locket- monogrammed and with archival quality, high-res. photos. I paid 15.00 extra for the monogram and for the photos. They mis-printed the monogram, and they screwed up the spacing between the letters. The locket appears to have been used (!!!) as their were scratches and gashes covering the front of the locket, as if it had been banging around in someone's bag for some time.

The photos were so low resolution (and printed on copy paper, not high res/high gloss "archival quality" as the website promises) that the dots from the dot matrix printer they used completely obscured the faces.

The customer service was completely unapologetic and offered no resolution. They also did not deny that they lied on their site. I took this to their corporate offices, who also did not deny they lie on their site.

If you buy from these people you're crazy.

I purchased some mother's day flowers last-minute from RedEnvelope, and they came perfectly on time. Not only that, but they were gorgeous. My mom - someone who is very hard to shop for - could not stop raving about how beautiful her gift was.

I will definitely use RedEnvelope again.