Red Envelope

I want to thank Bryan _Carey for unknowingly contributing his Bryan_Carey Store Review Template(TM) for my review. Thanks Bryan - it was just too good a format not to use! I discovered Red Envelope a few ...

I like the redEnvelope site, or to be more accurate, I like the redEnvelope merchandise. I not only find myself shopping there for gifts, but see their items at other people's homes. For example, last week we went to a birthday party ...

The name RedEnvelope was familiar to me way before I ever happened upon their site or looked at their catalogue. My mother had been talking about the catalog and their products for years. I can't remember when exactly it was that I first...

I’ve been purchasing gifts from RedEnvelope.com for the past four years, and I have never once been disappointed, which is more impressive to me than a 100% positive feedback rating on eBay. I’ve also been lucky enough to be on the receiving end ...

Mr. Nifer cannot shop for his beloved. It's a fact. Oh sure, this past Christmas was a banner year in the nifer household, as I was quite spoiled with three enormous framed Jack Vettriano prints and a Palm Pilot, but the princess in me still won't give...

You know what I love about being on mailing lists? I get tons of catalogues from neat shops -- stores that I would never have discovered if not for the joy of magazines through the mail. One of these neat stores was Red Envelope. If I had the ...

My sister and I have six children between the two of us, grouped in what we refer to as two groups of three. Our first three (two hers, one mine) were all born within a span of 15 months, and the second three (two mine, one hers) within 17 months. The ...

If you've never used RedEnvelope you're missing out on one of the better ecommerce sites out there. This little gem of a site has stayed true to their original mission -- to make gift giving fun and easy -- and they've built a company that makes the ...

Shopping for my mother is very stressful; she has almost everything and has the particularly annoying habit of going out and buying what she wants for herself RIGHT before a major holiday and then saying, "I don't know" when you ask for her...

This may very well be the best and worst shopping experience ever. I ordered several items for the Holidays in late November: one engraved item and several regularly stocked items. After each step in the order fulfillment process I received and email ...

For Valentines Day, my boyfriend Paul placed a gift order with RedEnvelope.Com, for the "Hugging Bears," "Rhinestone Love Candle," "Sparkling Heart Necklace" and "Vodka for 2."

Paul said he placed the order on 2/13/03 and the website said that...

Bait and switch? I placed one order earlier this year with RE and had great service. I placed another one closer to Christmas, responding to their offer for a free shipping upgrade. I chose 3 day select, for $7.95 after the offer. I made sure to ...

I needed a classy gift for my fiancee with about a weeks time to get it. I found so many gifts at redenvelope.com that it took me a while to look through them all and so more time to decided between all the fantastic choices. I found a nice bracelet ...

RedEnvelope is one of my favorite online stores to shop. The gifts are classy and classic and I always recive great service in a quick transaction. I mainly purchase gifts for my husband from RedEnvelope. He's definitely the "gadget" kind of guy. I've ...

If you'd asked me anytime prior to last week how I felt about RedEnvelope, I'd give you a rave review. They have a fantastic selection of gifts for any ocassion and are a more personalized option to the long-trusted Amazon.com. However, I'd never ...

I’m unsure exactly how this company has such a high rating on epinions.com. They have been completely lacking in my experience. Let's see, I ordered a Christmas gift for what would be by then my fiancé. It was her primary gift and as such, I decided ...

I have been shopping with Red Envelope for the past several years. Have had good and bad experiences with them. The reason the first time I ordered from them was for a Mother's day gift. She never received her gift. When I called they said the Item ...

I will never shop at Red Envelope again. I ordered 5 different products each about $30-50 and every single one was a piece of crap. I would say that they spent about $.50-$3.00 per item. I ordered a $50 necklace that looked like I got as an arcade...

The Red Envelope is an amazing resource for all special gift giving occasions.  The variety of quality merchandise is unparalleled for an on-line vendor.  This has become my "go to" site for graduation, anniversary, and other special events and ...

Lies and possible bait and switch operation. Ordered a set of Garnet Heart jewelry included necklace earrings and a lovely expensive bracelet. In a few days I received a package from them which I believed contained the entire order. In fact they had ...

Customer service is a true disappointment! I found the perfect gift on RedEnvelope and tried to order it the next day. To my dismay, I could no longer find it, so I called the 1-877 #. When I got through, the customer service representative was friendly ...

In short, my experience with Red Envelope has been a nightmare. Here's the long version: I placed an order on December 13th. With a predicted 4-6 day shipping time, there should have been plenty of time for it to arrive by Christmas. I expected ...

When you order from RedEnvelope, they send you an email with your username AND password. A person might as well send their Credit Card number through email. ANYONE can access this information, along with address, phone, etc. If you value your credit card...

Horrible! I ordered a personalized rocking horse snow globe to come to find out that the gift my friend received had another child's name and birthdate engraved on it! As anyone would be upset, I certainly was, but knew it would be easy to solve the ...

I bought a pretty expensive pink phalaenopsis plant because the photograph on the website was exquis ...

I have been shopping with RedEnvelope for three years. I have ordered for almost everything (birthday, graduation, even St.Paddy's day). And yes, during these three years, with all these orders, not all of them went off without a hitch, but when I...

So here I was, a week or so before Christmas and I still had no idea what to get the girlfriend. I searched around a bit and came upon Red Envelope. I loved the design of the site and said, "Hey, this looks good!" and continued to look around.
...

While visiting redEnvelope.com, I came across the perfect birthday gift for my boyfriend, who is liv ...

I found the perfect gift for a picky friend who has everything. The speed of delivery was as fast a ...

On its face, RedEnvelope.com sounds like a great idea and a great way to get gifts to people. The thing that interested me the most though was their packages of "Flowers by the Month" and "Plants by the Month."
I went ahead and got a six-month...

I have looked at this website for gifts before, and found them to be really unique and interesting. They have their gifts divided into different categories, like gifts for him, gifts for her, gifts for a couple, etc. which makes shopping there easier....

I placed an order with RedEnvelope on 6/20/2002. To place an order they collect information about you and place the information (Name, Address, CC#, etc.) in an account. They then send an UNSECURE email with the username and password. Thus allowing...

I ordered the lavendar campanula potted plants and had this sent to my mother for mother's day. The description says that you will receive two plants.  I assumed it would be two separate potted plants.WRONG!  The two plants are apparently ...

I recently ordered a set of glass murano earrings from Red Envelope and was very pleased with the experience. I do think that Red Envelope is a little pricey, especially for an internet based website. There are certainly a lot of sites out there ...

I ordered a present for my aunt over a month before Christmas. Two weeks later, TWO WEEKS LATER!!!!, I get an email from Red Envelope saying that they regret to inform me that they won't get it to her until January 25th. If they had told me about that ...

I placed an order a week before Christmas, for a xmas gift for my elderly, out of state, mom. I ordered the Therapeutic slippers and chose not to have them monogrammed (to save time and get them shipped right away, so she would have them before ...

It baffles me that this store could get ANY positive ratings! Perhaps they have their employees writing the "positive" reviews rather than provide customer service! I had ordered my husband's presents more than 3 weeks before Christmas and it wasn't ...

I think Red Envelope has great, unique gifts for family or friends. I bought my mother a engrav ...

Trying to follow up on an undelivered order; got tired of listening to their phone ring at their so ...

I ordered a pendant for my mom and a jewelry box with a necklace + earrings for my girlfriend on Friday Dec. 10. I needed the latter two by Dec. 17th as that’s when I was suppose to deliver them to my girlfriend. Foolishly I selected ground ...

HORRIBLE!!! I will never order anything from Red Envelope again. I ordered early, November 25, to ensure delivery by Christmas. I was so pleased to receive my purchase early - until I opened the box, and discovered that they sent the wrong gift. I contacted redEnvelope and was informed that my selection was now sold out until January. It doesn't take a rocket scientist to put the right order in a box, especially considering that 2 of their inspectors allegedly checked my order for accuracy. To add insult to injury, when I inquired about a refund and sent an email to complain, I was sent to standard "we will respond to you in one business day" email. Not only did I not get a response, but I had to contact their accounting department to find out when and if I had even been refunded my purchase price. I would strongly urge everyone to refrain from ordering anything from redEnvelope - I never will!

Never shop here again! Horrible customer service and extremely slow shipping. Took ten full days for my item to even ship and after speaking to 3 customer service reps and chatting online twice, I was promised everything from expedited shipping to Saturday delivery. NONE of which happened. I don't know if they just lie to people to get them off the phone or what but I won't ever, ever buy here again.

This company is terrible. They lie on their website, they misrepresent their quality, and they make no efforts to resolve customer complaints.

I purchased a sterling silver locket- monogrammed and with archival quality, high-res. photos. I paid 15.00 extra for the monogram and for the photos. They mis-printed the monogram, and they screwed up the spacing between the letters. The locket appears to have been used (!!!) as their were scratches and gashes covering the front of the locket, as if it had been banging around in someone's bag for some time.

The photos were so low resolution (and printed on copy paper, not high res/high gloss "archival quality" as the website promises) that the dots from the dot matrix printer they used completely obscured the faces.

The customer service was completely unapologetic and offered no resolution. They also did not deny that they lied on their site. I took this to their corporate offices, who also did not deny they lie on their site.

If you buy from these people you're crazy.

I purchased some mother's day flowers last-minute from RedEnvelope, and they came perfectly on time. Not only that, but they were gorgeous. My mom - someone who is very hard to shop for - could not stop raving about how beautiful her gift was.

I will definitely use RedEnvelope again.

Terrible. Terrible Terrible. Not even worth spending my time writing about. Just stay away from this company. Overpriced, poor service, make promises they can't keep.

I ordered a gift for my mother in law on Sunday and paid extra to ensure its timely delivery on her birthday, Wednesday, (2nd day delivery $16.95). Monday was Memorial Day. Two business days were Tuesday, Wednesday with delivery on the second business day, Wednesday.

The explanation by the rep was that one of the business days was used for processing, therefore the item would be delivered on the Third business day, Thursday, one day past the birthday. I was offered 10% off my next order, HA! All I asked for was compensation difference between regular and 2nd day shipping, reasonable I thought? No!

I will never shop here again, I suggest you find another resource more deserving of your business!

My wife and I have used this website often for gifts and have always been happy not only with the quality of the gifts but also the care that goes into their signature gift wrapping. A gift beautifully wrapped for presentation always makes a big hit.

For this Christmas my wife ordered a gift off this website. There was a problem with the delivery date so the company rushed us the product in time for Christmas but mailed their signature gift box and wrapping to us separately.

Technically, they provided everything we ordered. However having to wrap the gift ourselves was something we didn't bargain for. If you order during Christmas or some other busy time of year, be careful they don't pull this with you as well.

I ordered a gift NINE days before Valentine's Day. I paid Priority Shipping so the item can arrive before or no later than Valentine's Day (they guaranteed that on their website). A DAY AFTER Valentine's Day the item still hasn't arrived. They rip customer off by making them pay top dollars for shipping but did nothing to make sure the item arrives on time. I sent email to their Customer Service and guess what, it's been two days and I haven't heard anything from them.

Lesson learned...no more shopping from this vendor that's for sure.

I ordered a set of earring and matching necklace for my wife for Christmas. I received 2 packages and the packing slips indicated that I received both items so I didn't open up the packages. When I gave them to my wife they contained 2 sets of earrings. I called customer service and they apologized, said that the item was in stock and that they would overnight the correct item so that I would have it for Christmas (and that I would returned the extra set of earrings). Needless to say the necklace never showed up, instead I received an email 3 days later that the necklace wasn't in stock and they had no idea when it would be received. Because my wife wanted a matching set and I already had 1 misleading experience, I immediately cancelled my order and will ship everything back. They seem to be very disorganized (but polite) and no one seems to really know what's going on. I will not shop there again.

I just purchased a birthday gift for my Mother through Red Envelope and at the end of the purchase a new window popped up offering me $15 off my next purchase.  It had sound with a pleasant voice that said something about “not $10 but $15 off your next purchase!”  Nothing about the fact that you are actually signing up for "red envelope rewards".  Shame on me for not reading all the fine print.  I should know better but I thought Red Envelope was more of a reputable company than that.  I didn't think about it much because it was only asking for my e-mail and zip code.  The $14.95 per month charge using the credit card you just used for your purchase is buried in the fine print.  About two seconds after I clicked the button I realized my mistake but it was too late.  Once I finally found the confirmation e-mail (in my spam folder) there was no phone number or instructions to cancel (and no mention of the monthly charge).  I am now working through the system to make sure that I don't have this ridiculous charge on my credit card. 

Wonderfull products, tastefull, classy goods but have issues twice with ordering. One order took over 3 months to ship and arrive at the location and customer service was no real help.

I place an order with Red Envelope on December 11, 2004, more than enough time for a delivery to be made. Over the course of the next ten days, it took at least four telephone calls (forget trying their on-line customer service!) on MY part to find out (a) my credit card had been declined --- odd, given that I had received an order confirmation to my e-mail; (b) that the item had not shipped from the warehouse and NO ONE could explain why, but that they would offer me free shipping once it did get sent; and (c) ELEVEN days after the original order was placed, I was informed that the item I ordered was, in fact, on back order and probably not coming in again.

One of the WORST experience I have ever had with either an on-line or in store retailer! Never again.

I had picked out three birthstone pendants and necklace for Christmas this year. Each pendant was to have one of my daughter's birthstones and their initial. The order came quickly; however, none of the pendants had been monogrammed. I called customer service, and the customer service representative assured me everything would be taken care of. I checked my order online, and the initials had not been entered with my new order. I talked to another customer service representative online. He said he fixed the mistake, and that my order was now correct. Once again, I received my order quickly, but one of the pendants had the incorrect initial and one of the birthstones was incorrect on another pendant. After this, I decided to just call customer service and ask for a refund. I picked this necklace out months ago. I will not do business with Red Envelope again.

I happened to check online a credit card I had not used since December of 2008. To my surprise I found that this place called red Envelope Rewards had been charging this credit card $14.95 a month for the past 10 months without any authorization of my knowledge.
I purchased an item last December from Red Envelope but never saw or was asked about this "Rewards " program.
If this scam is something that this firm does, I will advertise to everyone I can not to purchase from Red Envelope.

Now, I'm not always the romantic type here, but, when I need a nice gift to give a girl, I go to Red Envelope and no place else. I discovered the online store when I was shopping around for something sentimental for my mom a few years ago. Well, since then, Red Envelope has always been the #1 place I go to in order to find gifts that are stylish and simple. Now, yes, sometimes their stuff can be a little bit pricy, and once they made a little packaging mistake, but that's okay. Overall, they have classy and unique gifts and, while I don't always end up shopping there, I always, always, ALWAYS check Red Envelope before anyplace else. Most of the time, I'm able to find a perfect gift in about 20 minutes without having to scower the internet for an eternity or two (or three or four) like some Columbus on crack. So, really, is it any wonder that I love Red Envelope? It saves me time and yet makes sure my gifts are thoughtful. That's a double miracle if ever there was one…

Watch out when you order a pendent. It says sterling silver, but the finish will wear off on the surface. It is made cheap and I was very dissapointed. I had rings for $20.00 that are real sterling silver and this isnt so buyer beware.....

I placed my first order with RedEnvelope.com a few months ago. The items on their site seemed interesting and they offered good prices at the time. Problems started to arise when I placed my order. First of all, I had to telephone them twice to get my order processed (who knows for what reason,since this is no verification of anything)!Then I found that a portion of my order was not available.What was available shipped two weeks after I placed my order.Two months later I was informed by automated e-mail that my back ordered items/order was cancelled.To make things even worse the package which did ship was missing 1 item (10% value of the shipped order).I wrote to customer support about this and have not received any reply (9 days now).I will definitely not be purchasing from this e-merchant in the future, you decide if you want to!

I got a swiss army knife, got it engraved, for a gift for Father's day. It arrived on time, wrapped perfect for gift giving (as we live overseas), perfect engraved. I shopped 3 times on line with them now and I am very happy with them! Will certainly shop there again!

I had a terrible experience. Ordered an item on 12/8/05. Labeled in stock, 1-2 day shipping. Paid for 48 hour delivery. Not there on 12/13. Called customer service, told there was a warehouse problem. Was told it would be there by 12/15. It was not. Had to go out in a 7 inch snowstorm to buy alternate gift. Spoke to customer service on 12/15 about canceling the order. It arrived on 12/20 and now I have to put out the effort to ship it back. Terrible service and the live customer service folks did not do what they said they would.

I ordered three gifts from Red Envelope, two for christmas and one for valentine's day. They all arrived fairly fast, along with their red box and ivory bow. they looked very pretty and were exactly as pictured, although for some reason I thought one pendant would be a little bigger, but apparently that was my fault b/c I didn't read the description carefully enough.

Everything was smooth and I really like their gift selection, I just wish the red box was free.

I absolutely love Red Envelope!  They always have unique gifts that my friends & family love (sleep sheep is a huge hit).  Their customer service is also excellent. I accidently signed up for one of their rewards programs & had to contact customer service.  The rep was extremely friendly & very helpful, which is rare to find these days.  I would definitely recommend this company to anyone! 

I ordered 5 votive candles at the end of November, only to be told they would be back-ordered until Dec. 16. When that date arrived, a live chat confirmed the package would arrive soon. I then received an email telling me it was still back-ordered. Well, today (Dec. 21) I received the package only to find it had 2 votives, not 5! A phone call resulted in a long time on hold, then a representative telling me she'll overnight 3 more. No apologies, no explanations. I'm happy with the product, but very unhappy with how this went.

Red Envelope is terrible!  They do not deliver items on time.  Their site gives you an option of choosing a delivery date, but what's the use? It still doesnt arrive on time.  DO NOT ORDER FROM RED ENVELOPE.  They are not reliable.

RedEnvelope is the only online store where I can find fun and unique gifts. The red gift box is definitely worth the couple extra dollars because I know that me recipient will love it.

Thanks to RedEnvelope for making my life easier!

Do not order from this company. I called customer service before ordering a necklace for my girlfriend and they said it would arrive on time and they said it would to get me to order it. It did not come on time, in fact it was not even shipped by the day it was supposed to arrive. I called to cancel the order since it was already too late and they said they would not. Terrible service and it amounts to fraud.

I'm really amazed that there hasn't been more NEGATIVE reviews on customer service and overall exchange/return process! I ordered a pair of earrings via web site for Mother's Day...days later received e-mail reading "We regret to inform you... unable to ship your complete order due to the unforeseen demand" and that was it. ? I called to get further clarification(no one at customer service had any idea about e-mail) I turns out to be back-ordered gift box. A few days later...present was sitting AT MY DOOR. I called ...BLAMED ME FOR GIVING WRONG ADDRESS. I then have to forward the original e-mail receipt to customer service to confirm my store. I was told I would receive e-mail info to help resolve. NO CALL or e-mail...finally obtained return label (sent back)and never got any type of confirmation that they received product...called again...awaiting e-mail : )

Red Envelope offered an unreliable Christmas promotion. In association with Red Envelope, in an attempt to show it's appreciation of their customers Comcast cable offered free shipping on Red Envelope products, guaranteed to arrive by Christmas. I placed an order on Monday December 25th destined for Maryland, well before the deadline, and on the 24th my order still had not been shipped. When I contacted customer service for Red Envelope, they informed me that my order would not have make the destination by Christmas. I live in California. If I had not contacted Red Envelope, I would not have been informed of their mistake. The only consolation they offered me, was a refund, or shipping to commence on the 27th. I feel they lured customers in with free shipping and a promise they could not fulfill, in order to boost their sales. There were several other reliable companies offering shipping by Christmas, that I could have used, and I could have purchased something and shipped it Fedex or UPS Next Day Air myself.