PetFoodDirect Online Store

I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily ...

Pros: great selection, discounts
Cons: shipping is on the high side

I have only used petfooddirect once, and then as a last resort because it was the only place I could find what I was looking for. I learned about them because I had signed up for their email letters about cats back when one of my "old girls" had been...

I've been buying all of my Wysong cat food (5 cats) from Pet Food Direct for the last two years and I'm extremely happy with the whole process. The prices are great, they always have discounts and promotions, and it seems like they deliver within a...

I don't recall how I happened upon this site but I can only say it has improved my life drastically. I have 14 cats that are fed Wellness Indoor Cat dry food and Wellness 12.5 oz cans of Chicken Cat food. My local stores have to special order this size ...

I've recently purchased Wellness cat dry food. It's $19.99 for 5lbs which are quite expensive. I feed my purebred cat with top food choice such as Evo, Orijen, and Wellness. My recent experience with petfooddirect.com isn't pleasant. I only have 1 ...

I was hoping that I could start ordering our dog's food online, avoiding trips to the store and having to haul the heavy bags to and from the car. I found Pet Food Direct through Google and gave it a try. Though the food was a bit more expensive, and on ...

The convenience is great, delivered heavy pet items to your home but the difficulty starts when you have a problem. I received a partial order and was charged for the whole order so I thought the rest of the order would be coming any day but after I ...

Staff placed me on hold for each question. The person had to ask someone else for every answer, that person should have just taken the call. It was not cost effective to ship large bags of food. Perhaps small odd items would be...

Discounts on products readily available, and shipment fast and accurate. However, high shipping charges. $15.49 shipping for 40 lbs dogfood cancels out all...

The selection on Pet Food Direct is quite good - I actually choose their site over others because th ...

The selection can't be beat. I can actually find everything I need in one place! The prices are decent also. I bought a bag of food for $5.00 less than what was advertised on another site and it wasn't even on sale. The gripe I have is with shipping... I live a 3 1/2 hour drive from their warehouse and I am waiting.. and waiting for my order to come. Their site says orders leave their facility in 3-5 days. 5 days just for it to ship is excessive in my opinion, and keep in mind those would be five business days, plus however long ground shipping is to your area. Most large companies have a better turn around than that. They will lose business from me because of this. If I have time, I will use them, but a lot of us don't think 2 weeks before our pet food runs out to place an order. So if I'm in a rush, I'll go somewhere else.

Great prices and e-mail sales. Terrific selection, however, their shipping is slower than molasses. I live about a 3 hour drive from where they ship from and it takes a good 1 1/2 to 2 weeks for delivery and I have been using them for well over a year. I make sure I plan in advance.

I have used this company a few times and they were great. The first time I used them there was a great two for one deal on dog food, Eukanuba, which is very expensive dog food. I got two for the price of one and that really helped me save money as well as buy my dogs the best possible food. Thanks.

The selection at PFD is decent, the prices are competitive IF you have an online coupon, and shipping costs are average to high. However, delivery time is so slow it borders on ridiculous (almost 3 weeks in my past two orders) and customer service is virtually non-existent. I've found Upco (www.upco.com) and JB (www.jbpets.com) to be far better options.

I was surprised at the large selection of pet foods and that they had a sale on our brand of dog food. We have large dogs so I buy in bulk whenever I can. I thought I would try them instead of the company I previously used.

I placed my order and got a confirmation on the computer that they had received my order and that they would notify me when my order shipped. It shipped 2 weeks later, which I thought was pretty slow service compared to another online store I had used in the past. Worst of all, some of the canned dog food was dented, which I did not appreciate. They should be shipping their best items, not the damaged ones.