Dick's Sporting Goods Online Store

I did all my Christmas shopping online and the only problem I encountered was with Dick's Sporting Goods. Two weeks before Christmas, I ordered Heely's for my daughter and recieved an email that the items were located and waiting to be shipped. One week later there was still no shipment. I emailed customer service that promised a 24 hour turn around, and I never recieved a response. I called the customer service line and waited 30 minutes on hold to be told there was nothing they could do since the item was in the warehouse and that I probably won't get the item by xmas. I found the item at Kid's Footlocker and had to call again to cancel the order. I again was on hold for 30 minutes and was told that they could try to cancel the order but couldn't guarantee it. I could call back for a shipping label if I receive it. Never again will I order online at Dick's Sporting Goods!

Online order entry screen did not deduct the 10% online promotion and did not take the gift card that I entered.  When I called their cutomer service department Ryan badge # 73702 said that he could not apply gift card to order after it has been placed.  I said that I did enter the gift card online at the time of the order and had no idea weather it took the gift card or not until I looked at my credit card statement online seeing that the credit card was charged the full amount.  I asked Ryan if  he could do a return and then charge the order like it should have been charged and he said that I would have to send my order back and then enter in a new order online.  Does this sound right to anybody out there.  Why do people make things so difficult.

Can not believe Shipping issue. Some how the online store used the wrong address when I made my order. Called there customer service right away and they told me there was NO Way to change it, are you kidding me. The only thing they could do was cancel my order, which they said ONLY HAD A 70% CHANCE OF Happening. Never again. That is the worst customer service. You can not tell me that would not be an easy change. NEVER AGAIN!!!

Great way to buy sporting goods! They have nice selection online. They had fast delivery. Definitely would do again. It's easy to navigate too.

I was completely satisfied with my shopping experience. I had recieved an Under Armor Zip Up shirt for Christmas that was too big. I waited three weeks after Christmas because of the craziness of returns and then I went into the store. I by this time had lost the reciept. The store completely honored my return and gave me store credit to look around for something else I would like to by with my money. I was very impressed with the in store experience.

I think that it is silly to get so upset at the associates that work in a store like that. They are overwelmed by the number of upset people right after Christmas. There is only so much an associate can do.

Well to put it bluntly I would avoid Dick's Sporting goods online store. To begin with they offered a free shipping method which took 10 full days to reach me. Then when the product arrived it was clear that it was a repack. Item had been resealed and sold for new. It had obvious signs of prior use (batteries already installed manuals torn etc)

Stay away from these people.

I will be returning my product and paying considerably more to ship it to them than they spent shipping it back to me!

Wrong item shipped, The return process a pain and slow. Customer service is very poor. Can't pick up order at their stores Would never order from Dick's again.

Ordered the Schwinn 112 exercise bike. Item delivered in 2 days and works great. Several email notifications from site kept me up to date. Good communications.

Over all delivery speed was good. The problem with Dicks is the customer service. They did respond fast to my questions, but due to the weight machine I had ordered being damaged before I even received it, they were willing to do NOTHING to help me, or work with me at replacement. I had to weight 10 days to get it picked up from my house, then another 30 days before I could be refunded, or given a new item. This is a major disappointment due to it being THEIR FAULT that it was damaged.

I purchased an item that advertised guaranteed delivery by Dec 23rd or the item was free. I upheld my end of the bargain, I ordered it on time with expedited shipping. They shipped it ground and it was late. When I attempted to collect on the guarantee, suddenly the item was never under the guarantee and they don't owe me ANYTHING. They refused to let me speak to a supervisor and also refused to honor their advertised guarantee. Where I come from, that's fraud. I have reported them to the Federal Trade Commission, but I thought I'd let the people here know about it so maybe they won't get bitten like I did. I'm never shopping there again.

Another retailer bringing their bad customer service to the Internet. My item didnt ship in 1-2 business days as promised on the 5th day I called customer service. It was shipped that day no apologies or concern by the service person, just typical retail arrogance toward the customer. Stick with your retail space & stay off the Internet.

I ordered a swimmer's snorkel from Dick's recently, and instead of receiving the normal one as I ordered, I received the Freestyle one. I called customer service to address the issue, and instead of sending (or at least promising to send) a return packing slip, they instead insisted that all of their records show I ordered the freestyle one. Yeah, of course their records show that; that's what they sent me. But that's definitely NOT what I ordered. Don't shop at Dick's online, unless you're ok with getting a soccer ball instead of the basketball net that you ordered.

My worst web shopping experience ever.  Item was listed as 'In-Stock'. I paid extra for 2 night delivery.  Order must have been lost - I had to email and call "Customer Service" 3 times only to get the order 16 days later. Doubt it would have ever come unless I persisted.  Customer Service was quick with the excuses and mis direction, in actuality they cannot tell if your item is in stock or not, if it has been shipped or not, help with a refund or credit.
It's your money but I will be using a reputable vendor next time. If the website says it is 'In Stock' I expect it to be 'In Stock'. If it is supposed to ship in 2 - 3 days then it should or they should contact me otherwise ASAP. Do not shop at this website.

Delivery speed was better than expected. This is possible when you have no concern for the quality of the goods you ship. The foosball table I ordered arrived with major damage evident the moment the box was opened. When we called customer service, we were first told that the item had not shipped yet, and that once it shipped we could work out the details of getting the item exchanged. The next day we got an e-mail telling us that our credit card had been billed for the item that shipped. When we called customer service to arrange for an exchange, we were told their policy did not allow for an exchange. We would have to wait 10 days for them to schedule pick-up and once it got to their warehouse they would credit our account. I offered to return it to the local Dick's Sporting Goods and was told that was against policy. Their customer service people were rude, unpleasant, and totally useless.

Wanted to buy Heely's Roller Shoes. The Dick's size chart wording does not match the Heely's size chart so we received a size to small. Called customer no-service and was told to send back no charge and reordered with rep. Rep did not have any idea about the different sizing. Told there would be no shipping charge again but when we received the second order, it was the same size as the first order and there was a shipping charge. Also, could not get the Google $10 off thru the phone that we got online. We are now $10 into shipping with nothing to show for it. Have talked to 4 different reps (3 times their computers were "down") and had to call back. Waiting for first credit. No satisfaction at all. Will not shop online with Dick's again.