Dick's Sporting Goods Online Store

I recently bought 2 water proof cases to hold my cell phones @7.95 ea at Dick's and found the same cases at harbor freight for 2.99 ea. Dicks customer service dept said it is not policy to refund the difference  and nothing they could do. I pointed out that I just spent $2,000 a couple of  weeks ago,  I have shopped at dicks often, but it did not occur to me to look at the reviews, I found it very interesting to find out how unhappy many people were. DICK'S would rather loose a customer and a sale, than to break policy for $10.00. It is not the amount of money, but the principal. I guess I understand what the other people who did reviews were talking about, it was not just me who is unhappy with how customers are treated.  They are very independent and carefree considering the state of our countries economy.  I guess they feel confident their doors will not close. I am certain that Bass Pro Shops and LL Bean will welcome my business. The representatives at Bass Pro Shops and LL Bean are happy to accommodate people who support them.  
I would not shop here again

Shopping experience?? How about flat out fraud? I ordered golf shoes for a birthday present. I received my order confirmation on the 26th of May. I received an email stating that the item had been shipped. I received an email thanking me for my order and soliciting me for more business. After 2 weeks of waiting for 2-3 shipping I called them. They never shipped. They don't even have the product!! I found it amazing that they have amazing follow up until the order doesn't ship. Then they don't contact you at all. They wait until you contact them. So they took my money, they told me they shipped a product complete with a tracking number, but none of it was true.

Now I'm to wait for a refund. Amazing, they earn interest on my money. What a scam! Can this even be legal??

Please, avoid Dick's at all cost.

Horrible, totally inept, and no guarantee or product replacement parts available. Purchased a Spartan Sports Royal House II Screen Room on May 13, supposed to be 3-5 days shipping, extra paid for that, should have recieved on May 18, but damaged during shipping and returned to Dicks, spoke to Customer Service, credit given for shipping, no credit until item was entered into system as being recieved back, on May 22, Item reshipped after calls to Corporate Customer Service, received next day, and was put up on June 2, only to have it damaged in rain storm on June 4, called Spartan Sports for replacement parts and was told to call Dicks for work order, called Dicks, placed work order to get parts, and next day found out that no parts are available even though 30 day guarantee was in effect, credit given again, and also gave me $25.00 credit towards next purchase, HA, if I ever, and apologies all around, but still no screen room and after fruitless attempts to make someone accountable for this disaster.

I will never buy anything on line again. I ordered something on-line and my order was canceled by Dick's several days later because they had the incorrect price listed on the web site. I spent HOURS trying to speak to a live person but kept getting disconnected. I finally gave up, called my local store and explained the problem Unlike the on-line group, the management at the local store went over and above to correct the problem. The manager I spoke to was getting ready to go home for the day when I called, but stayed until the problem was resolved. He honored the price listed on the web and I had the product in my home before the "customer dis-service" folks from Dick's on-line got back to me. I received an e-mail from them offering a 20% discount on the item. The store will stand behind the website, but the website staff won't - go figure. I learned my lesson and will ALWAYS shop at the store.

I have been looking to purchase an elliptical for some time now and I finally found one I liked at dickssportinggoods.com ....plus it had free shipping!! So I decided to buy it, but when I went to make the purchase...I realized they do not let their customers use their own store's credit card! I even called customer service to make sure I wasn't crazy and they affirmed what happened...you cannot use your Dick's Sporting Goods credit card on THEIR OWN WEBSITE!! What a load of crap! After all this I still wanted the machine very badly...so I went to the store...the only place in the world I can use my useless credit card...and of course, they did not have the machine I wanted. They had about 5 to select from and none of them were as good as the one I had picked out. Needless to say...I will not be buying a machine from Dick's and I will do my best to give them as little business as possible. They obviously don't want my business that bad anyway!!!

I received my order 3 days before Christmas, which was before my item was supposed to arrive. However, I got completely the wrong item shipped to me and was informed that what I order was no longer in stock so I couldn't get it for Christmas anymore. I had to wait on hold for 45 minutes the first time I called to talk to an agent. Then I was told to call back when I had shipped my item(I only had to wait 30 minutes this time to talk to someone) to get my refund..which they said would take 3-5 business days to receive. It has now been over a week and still no refund. What a horrible experience.

I would not take a chance on this website again. I placed an order on 11/16/05 for Christmas items. I placed a second order on 11/28/05. The order placed on the 28th shipped Dec. 3rd. The order placed on 11/16/05 still hasn't even shipped. I have called them twice -- the first time I was on hold 30 minutes, the second 45 min. Both times I was told that they had no idea when my items would ship. They said that they would send an email to the warehouse, but I still have heard nothing and Christmas is over. I am going to call one more time to cancel my order.

28 March Still getting run around from this place. They will not refund in any way except the original form of payment but if it is a credit or debit card they like to try to refund them to a gift card if you split the payment. Also you will not find any further help in customer service then a supervisor on the phone you must write for anyone higher. I suggest if you keep getting run around contact your state attorney general. The first thing they will need is the address because you can not find it anywhere, but I am going to post it
Dick's Sporting Goods.com
Director of Customer Relations
P.O. Box 100
Melburne, FL 32902
I hope this helps anybody that has been getting the same run around or anybody that is even thinking of buying from them. Anyways for golf go to Edwin Watts or the cheaper TGW.

Ordered a treadmill on-line on Jan. 1, 2005. The order was processed and located in their warehouse as being in stock. I even called customer "service" four times to verify availability of the item and to make sure the price was correct. The CS agent assured me that if I ordered the item and the posted price, Dick's would have to honor it. Today, Jan. 4, the order was cancelled due to a "pricing discrepancy on (our) website." Dick's has offered me a 20% discount which wouldn't even cover the cost of shipping a treadmill. They are dishonest and do not stand by what their agents claim. Do not do business with Dick's Sporting Goods.

The website was slow and difficult to navigate. Placed my order on December 15th for so called "guaranteed Christmas delivery". My order didn't ship for an entire week (was supposed to be 1-2 business days). Customer service was horrible, and one fella named Dillon actually hung up on me when I asked for a supervisor. Turns out you can't cancel an order even if it hasn't processed or shipped. By the time partial delivery was attempted, it was December 30th, the other part was Jan 3rd. I will never order anything from Dicks again!!!

Needed a small propane space heater "buddy" heater. Salesperson listened to what i was looking for and for what purpose and then suggested a unit. When I began looking at a higher btu/h unit he strongly advised against it. Boy am I glad I listened. Not only did I save money but also grief as the larger unit would have been overkill. Friendly service and good advice.

I ordered a college bed spread from DIck's on 12/10/05 when plenty were in stock for the particular university I selected. The order arrive on 12/17/05. I opened the package and it was a bed spread from the wrong university. I called to have the item re-ordered and expedited but the item was no longer in stock and would not be able to ship for 2 to 3 weeks (whoops!, missed Christmas). In addition, the bed spread could not be overnighted and the customer service representative did not know why (nor did she care to find out why). The customer service representative could not give any information beyond the computer screen in front of her face, nor did she care. Dick's is the ONLY online vendor that will not have its product to me in time for Christmas. If you need it in or hurry or by a specific date, DO NOT CALL DICK"S!!!!!!

I ordered an inclined sit-up bench for my daughter. I received confirmation almost immediately and the next day a Fed Ex tracking number. The package never arrived. I called Fed Ex and was told that they'd received a packing label generation request but there was no indication of a pick up scan from the warehouse. Fed Ex directed me to contact Dick's. When I did, they confirmed that there was no indication that the package was ever actually shipped. When I asked that the package be shipped, I was told that a carrier inquiry had to be initiated first and it would be several days before that was completed. They also told me once it was confirmed the carrier had never picked up the package, the best they could do would be to credit my card the amount of the purchase. They had no way of just re-shipping the item. So much for the free shipping offer! It's amazing that a store like Dick's Sporting Goods can have such an inefficient on-line store. I'm very disappointed with them. And be prepared to wait at least 20 minutes before actually speaking to a customer service representative.

Allowed me to order a bat and then updated the status to "located in stock". Then got an email saying bat was not in stock. Then info on site says order cancelled "due to missing or invalid order information". Very confused online seller... avoid.

I have read many reviews here and noticed that many of the problems people are facing are typical with e-commerce sites. Now, as far as the customer service being rude and unhelpful, imagine yourself sitting behind a phone, listening to people like you complaining all day, and having managers brow beat you to get to the next call. That is what call centers are all about. I am not defending them for being jerks to you, but have a little compassion. And a suggestion to the folks buying treadmills online, it is really best to go to a store and have someone show you the features of each and match you to a treadmill. I suspect that if you all did get your treadmills on-time and you set them up, there would be something else to blame on Dick's like the belt is too narrow or you can't figure out the computer or it goes too fast. Lighten up. Go to a store if you can. That is why they are there. And for anyone that is curious, i have purchased clothes and shoes and fishing equipment from the site and there have been no problems.