Barnes & Noble.com

This is the absolute worse web site I have ever experienced! I bought a text book, It took 9 days to process the order. They sent and email saying it was shipped but USPS picked it up 3 days later and I still have to wait 5-8 business days. Tracking is impossible, they don't give you an estimated delivery date. Classes have started and I still don't have my book and I don't know when I will get it. I had better luck dealing with normal people selling books on Half.com. I will never use them again and will not shop there anymore. Go Borders!

Attention, STUDENTS! I've always used Amazon.com to get my textbooks and never had a slightest problem. This time, as I was given a gift card, I decided to go with B&N. Big mistake. I placed my original order on February 28. It promised within 24 hours to ship out- it turned out to be 3 days. Then UPS misplaced the package and now it's lost. B&N is taking 8 business days (in my case 12 days with two weekends) to track it down, and in the meanwhile, B&N will not ship out a replacement order. I was told if the package doesn't turn out after that period of time, I MAY receive a credit back, but if the package is found, B&N will not give me a refund. A new session is starting at my school next week, and I don't even have the books. Other retail services would immediately replace your order upon notification, and then worry about the lost items (happened to me a couple of times in the past)- not so with Barnes & Noble, folks. Today is March 16. I placed an order of the same books with my trusted Amazon.com last night.

This review is of the B&N return policy. I received a book as a gift that was a duplicate of one in my library. When I returned it, they would only issue a store credit in spite of the fact that it was paid for with cash and I had the gift receipt. I will no longer do business with them. Amazon.com might take a few days to deliver, but their prices are almost always lower anyway.

What I really like about Barnes & Noble is their selection of music and the fact that you can preview ANY CD before buying. They have stations setup where you can just scan the barcode and you get half the play time of all the songs to preview. This really cuts down buying all those CDs that there's only really one song on that you like. The customer service is always good. Again the music selection is great. The prices, well it's true you can find better prices other places. Those other places, however, don't allow you to preview ANY album, usually they only have the best sellers or the current top 10 to preview. That in itself will keep me coming back.

I recently purchased a few books from Barnes and Noble.com and could not believe how easy it was and how fast I got my books. I thought o I will order these and get them sometime around when I forget I ordered it, but a few short days later it appeared in my mail. The web site was easily accessed and quick to pop on through, then like I said boom it was in my mail. I got the email saying it was coming and the next day it was there. I highly recommend your book needs be filled by Barnes and Nobles.com!

I love Barnes and Noble. I live in a rural city, and it is very difficult to find anything to read that is not 100 percent main stream. I can find anything I want on Barnes and Noble. I've ordered several things, and I have never had a problem. I usually get my shipment pretty quickly. I've never had to deal with Customer Service, so I don't know how that it is.

I have been shopping regularly with B&N on-line now for a couple of years. I have never had any serious problems with them. Yes, a couple of times when ordering hard to find items there would be short delays. (A couple of weeks at most) But, as I said, this is very rare. Items are always as described, and arrive when expected almost always. I have had great experiences with their customer service. Send them a respectable E-mail, and they will send you one back. They also have an automated E-mail system that assists in explaining possible shipping delays, and has a link to track the packages on-line after they have left their location. I have shopped with them for a little over two years now, and will continue doing so in the future. Two thumbs up!

Excellent selection, but registration is quite a hassle. My grandfather attempted to purchase something from BN.com. I did my very best to assist him in the registration. Here is what happened to us:
My grandpa's email address and password had been valid for years, and the company registration page kept rejecting the VALID information. There must have been a glitch in the page, as we finally get through to the payment step of our purchase. The experience wasn't over yet. The company initially did not accept our credit card number or address code. Both have been correct for years! After we finally got through that, they asked for our security code, which we thought for sure was valid on the back of the credit card. It turned out that the company AGAIN rejected the information, stating, "Security code invalid or expired." Ridiculous! Other companies, such as Ebay, have accepted the code! This was the last straw and we both gave up. Unless you are 100% positive that your info is 200% correct, do not buy here.
The good side to Barnes & Noble is that their selection is good and you can review items quite easily.

I ordered 2 books before Christmas and still have not received them. I have tried tracking them via the link they gave me to Drop Ship Express. I can not access Drop Ship Express's web page and keep getting an error message. I sent a not to Barnes and Noble 3 days and ago and still have not had a reply. I have been a long time customer of B & N but think I will switch all my business to Amazon from now on after this terrible experience.

I buy a lot of books on line and for consistent availability and service, this site is hard to beat. The orders come when promised and in good condition.

I do get tired of receiving multiple emails from them about their specials, but it must work for them or they would stop doing it.

Their prices aren't the cheapest out their but they do make up for it with reliability. And you can get deals of clearance items and sometime new releases. I've never had a problem with an order so it's hard for me to judge how good they are at problem resolution.

Have never had a problem with getting my books delievered on time. My orders have always been accurate. Overall a good bookstore to shop from.

Placed a single order for two books. The content / scope of the books was not what was anticipated. Returned both books in a single box / shipment. I had to contact customer support several times to track down the return. They finally credited me for one book but not the other. This has been going on for over 4 months. I think it's time to contact the Attorney General.

Definitely would not use this site again.

It took 18 days for my order to arrive, although it was promised in 3 - 8 days! Customer service was useless and could not even track the package since they use USPS. Get with the program and start using UPS B&N!

I had a terrible experience with Barnes and Noble.com. The customer service person I spoke to when I had an issue with my order was rude and terribly unhelpful. Never again will I order from this company.

We started a B & N membership a few months ago; about a month ago, the phone lookup on the membership just stopped working.

Called tonight and the phone number in their database was incorrect...suddenly, after several months of being right. They refuse to prorate my membership, after the rep I spoke with had me on hold for 15-20 minutes talking to her supervisor.

I am forced to discourage B&N membership.