American Musical Supply Online Store

I ordered an Epiphone Les Paul Custom 50th Anniversary in B-Stock to save some money. B-Stock is supposed to be less than perfect, such as a floor demo model that has a little wear but carries the full manufacturers warranty. The web site was easy to use, and their interest free 3 payment plan made the purchase easy. The guitar arrived today and it was in perfect shape. I can find no flaws. I contacted customer service just to find out exactly what the difference was in New and B-Stock and they told me there were no more B-Stocks so they sent me a new one. I paid B-Stock price, which was lower. The whole transaction was perfect. I ordered the guitar Monday, and I'm playing it today (Thursday, same week). I even changed my order just before shipping and I found their customer service to be great. No complaints. This is my second purchase from them, and will not be my last.

I've shopped with American Musical for years and liked them until today, when I found out I was a "bad return customer". They advertise that they have "the best return policy in the business" with a 45 day return and "We allow you to return almost any product for any reason." What they don't tell you is if you actually believe what they say and end up returning things too many times, you will be banned from returning anything at all! I got banned from making returns even though the truth is I also bought and kept lots and lots of stuff from them. They make it sound like they want you to be able to try things to make sure you get exactly what you want. That's what I did. I ordered hoping I had picked the right thing, but we all know that unless you try the gear there's no way to be sure. So I returned or exchanged according to their policy. And what did I get for it? Blacklisted! There's too many other good companies to do business with. I will not be ordering from them again!

this is the most horrible online musical store, they lie cheat and send you items that dont work, they told me my return would take 72 hours to process , it took them eight days.then when they finally got around to sending me a replacement the it didnt even power up, they have bad customer service and are very slow, i will never buy from them again. easy returns hahahahahaha?!?!?!.

I have used AMS for over a decade now. Since before the wide usage of the internet. I have purchased almost everything via the 3 or 5 payment plan. Yes they run your credit, because they give you the item before its paid off, duh. I have never had issues with their return policy, no issues at all. And any company will stop doing business with you if you return too much stuff; double duh. Same great cstmr service as the others, they always address me by my name and make me feel like a valued custmr. I will continue doing business with them until I stop playing guitar. OBTW just purchased another guitar from them (this make 8, and all have been the 5 payment plan)

I have shopped with American Music Supply just twice and they have some of the best services I have ever experienced. I even bought an item that I latter needed to return for some reason and they sent a replacement even before I sent the defected item back to them and I am sold just for that kind of service.
I have bought stuff from Bose before where an equalizer they sent me wasn't good so I had to return it and that was not the kind of service I got from Bose.

The prices are decent, but when I attempted to return some George L's cable connectors that I had not even opened (were the wrong size), they would not take them back stating some assinine policy that they do not accept returns on guitar parts.  Their emails responses  to me were always wrong (they would always say that they do not accept open items for 'guitar parts', even though I told them that the package was still sealed!) and there was no flexibility on their part.  A crappy policy and bad business over $24 connectors!

I should have bought from Musician's Friend or Guitar Center like I usually do, they have a no hassle return policy.  I know because I had to use it once and there were no questions asked.  That is why I will continue to buy from MF and GC and not from AMS!  IF YOU WANT THE SECURITY OF KNOWING THAT YOU CAN RETURN SOMETHING HASSLE FREE, THEN DON'T BUY FROM AMS!

I have ordered alot of merchandise from AMS in the past, but, never again. They are sending me a different microphone package than what i had ordered[ there screw-up], when i saw the E-Mail verifying that the package had been sent, and wasn't what i had ordered, i immediately called Ams, there customer service/ fixing problems dept. is horrible[ like talking to a wall].. I now have to wait 3 more days for the wrong package to arrive, get a return#authorization from Ams, then send the package back, and wait [ 2 more weeks / estimated ] to get what i really ordered from AMS, they really dont care that i need my mics, like yesterday to run my karaoke business[ due to my old ones being stolen] This is my last purchase with AMS, NO ONE WAS STRAIGHT WITH ME AND KEPT SENDING ME TO OTHER DEPARMENTS, FOR 45 MINUTES ON THE PHONE,BUT THEY SURE LOVE MY MONEY..NEXT TIME I'LL ORDER FROM [Sweetwater,who has great service...]

This is absolutely the worst online buying experience I've ever had. Maybe I shouldn't say buying experience, because while they have my money my guitar has not shown up in spite of promises of next day shipping, its been several days after the promised delivery date and nobody can give me a straight answer when I call. The people are sometimes very rude, unwilling to go an extra inch, let alone a mile, to help straighten out a problem with a dissatisfied customer. They tried to charge me twice and would have ($1500 guitar!!!!!) if I had the available balance left on my card- I know because they called to say my card was declined- after they already charged it!!

DO NOT use this company. Instead, try samedaymusic.com- I've never had a bad experience with them after many orders.

JCM

I found a Jaguar Bass for $339.00 cheaper on another big name stores website. I submitted it to them via the Price match and was denied because they didnt offer a free set of strings. This is bogus first there is no mention of free strings anywhere on there site. second strings are $18.00. That still means that the other site is $303.00 cheaper. The shouldn't offer the price match if they aren't going to honor it.

Ordered a Yamaha Keyboard and power cord adapter from American Musical Supply.  Received email confirmation that both items in the order had shipped.  3 days later received another email that they were sorry that the keyboard was no longer available.  But they still shipped the adapter.  Don't know were they want me to plug the adapter but I would like to tell them were to plug it. Lousy service.

I have been shopping with AMS for years. One warning, though.
DO NOT buy anything on the "Non-factory sealed blowout or
dent and scratch list. I bought a Behringer bass combo amp from
the "Non-factory sealed blowout" list figuring it might have a few
minor dents and dings from being a demo item. NOT!!! Not only was
the cabinet broken with several broken parts - but it was obvious
the amp had been stripped for parts - probably to fix other items.
It was JUNK !!! Customer service never answered any of my
inquiries, so I at last contacted Behringer and they graciously replaced
the amp with no hassle whatever - just the cost of shipping ($124.00)
so my discount amp cost as much as a new one -
4 months later!! Rating summary: new items 3*** (if they have it in stock!!),
customer service minus 5*****, Behringer service 10**********!!!
Buy new items only from AMS !!!!!

These guys are just crooked. I ordered a specific bass from online and they sent me some other bass guitar-- nothing like I wanted. They just decided to substitute the order rather than telling me they did have any more in stock. Well, I called them and they agreed to take back the bass -- mind you, the invoice had the correct item listed, but they sent something else. I sent it back and after they got it back they sent a letter saying the item I wanted was no longer in stock. So I expect a credit back on my credit card, right?! Well, hell no, not with these skeezy bastards.

Long story short-- I've had to call and call and each time I'm promised I'll get a credit back on my card. Finally I called the credit card company and gave them all info, even the UPS tracking numbers. What a hassle. I'm still waiting to get my money back. take some advice from someone who has done a lot of shopping on the net, stay away from these greedy theives. They do not operate in an ethical manner and do not deserve the praise they get.

Excellent service, I accidentally clicked the single pay system on my order and within minutes the online chat representative helped me change it. They have a 90 day same as cash for anybody with a credit card, which I love. I ordered one guitar Ibanez rg1570 which came with an Ibanez case and was double boxed they also supplied tracking numbers. I ordered one amp head and one amp cabinet at the same time.I cannot say the same for their competition musicians friend, I filled out a credit app and was rejected by them and I also noticed that sometimes musicians friend prices are higher and shipping is higher on the heavier items. All in all american musical supply is cheaper on item prices and shipping prices, has excellent service, and grants a 3 payment system to anyone with a credit card. Now you know why I spent 1500 with them. The only negative I have to say about them is the pictures need to be more detailed and from different angles and lighting.