Lufthansa

Pros: clean planes, decent food
Cons: very cramped for long flights, need to work on their attitude

Lufthansa Airlines probably gets picked on just as much as the other airlines, however, I must say that after flying on them three times, they could use a little more magnetism and work on their attitude.

The first experience we had with...

Pros: Efficient and well run but also very pleasant
Cons: The usual complaints about cost and comfort

Last month I went to Greece on vacation. I went on an escorted vacation that did not include my flights but when I booked the vacation, the woman I spoke to asked if I wanted her to look into flights for me. I said yes and she got back to me with flight ...

Pros: On time flight, no lost luggage.
Cons: Unfriendly staff, terrible English , business class seats were the same as coach.

I had flown with Lufthansa many years ago, in my teens, and though I don't remember details of the flights, I got the impression that I enjoyed them and that it was an excellent airline.
Traveling a lot in Europe, I try to fly in Qualiflyer airlines...

Pros: Efficiency drawn to a point rarely encountered in an airline....
Cons: The same efficiency after nine hours...

Let me begin by saying that Lufthansa is one of the most efficient airlines I have ever seen....Their way of doing things ought to be mimicked by more airlines. if this were so, the flying public would be a happier lot, to be sure. On the other...

Pros: Safe and efficient transport.
Cons: boring food. hard to get around their hub and they don't help

I've taken Lufthansa in the past. This winter, I flew it again for the first time in a long time. I've also had many friends who have flown Lufthansa when coming to visit and have heard their tales of flight. The flights with Lufthansa have, for myself...

Pros: Reliable, cheap
Cons: Interesting service level

Lufthansa wasn't my first choice of airline. I'm a British Airways kind of chick personally. Given the choice I think the British really do know how to fly. However whilst they know how to fly, they don't always know where to fly from. Darling, I don't...

Pros: Comfortable seats, good service and decent food.
Cons: Hannah Montana for the In Flight movie?

When my girlfriend and I booked a trip to Florence, Italy, we went on Germanys premier airline, Lufthansa. We had two trips with the airlines, one on a huge 747 from Bostons Logan International Airport to Frankfurt AM Main Airport in Frankfurt ...

Pros: Efficient. Clean, modern equipment.
Cons: Very uncomfortable in coach. No personal IFE. Priced all over the place.

This review is based on several trans-atlantic and inter-European flights on Lufthansa, all taken for business reasons. This review is primarily about the economy class product, as I think that will have the highest relevance to the majority of the ...

Pros: service, new planes, on-time, food, clean cabins
Cons: staff can be rude, legroom, no PTVs, hard landings

Recently I flew Lufthansa from Denver-Frankfurt, Frankfurt-Delhi and back. In addition, I have flown Lufthansa 10 times and find this review consistent with my experiences. Booking: Since most of my family lives in New Delhi, I fly there ...

Pros: On time, clean, hospitable cabin service. Great route system.
Cons: Food, cabin configuration and climate controls less than desirable.

With 158 reviews of Lufthansa in the pipeline, do we really need one more? Well maybe. Each day, while getting us to our destinations with commendable safety, the airlines seem to explore new depths of mediocre customer service. Lufthansa personnel we ...

Pros: Straightforward, gets you there, cheap
Cons: Bad legspace and does not meet most expectations.

Johannesburg to Frankfurt, Economy Class Check in at the Lufthansa counters in Johannesburg International Airport was quick and efficient - the wait took no longer than 10 minutes, a much better situation than US Airports. Unfortunately, being 6 fo ...

Pros: Great flight, great in-flight service, more leg room than most
Cons: On-the-ground service in Switzerland and Germany a nightmare

Last year I flew Lufthansa with my grandma to Switzerland. Our flight went from Detroit to Frankfurt, and from Frankfurt to Geneva.

The flight out was great...the trip back was worthy of an Alfred Hitchcock horror movie. (Well, I'm...

Pros: Privacy - one of my best experiences
Cons: You can become very spoiled

Background I am writing about Lufthansa’s “boutique” flights on Privatair, flown March 2004. I booked myself on Lufthansa from Chicago, O'Hare to St. Petersburg, Russia in business class and was told that the only thing available ...

Pros: Reliable, punctual, flexible, good service, generous FF scheme
Cons: Transfers at Frankfurt airport

If you happen to think that we live in the age of low plane fares think twice. I had to fly from Milan to Amsterdam urgently last Sunday and when I asked for a ticket quote from my usual travel agency the cheapest they could find was a staggering 900...

Pros: Clean. Efficient.
Cons: Cold. Humanless. Cramped. Food

COMFORT
Let me start this my admitting a couple of physical attributes ... I am not short (6'3" or 192cm) and I am not small (250lbs ) ... so finding any comfort in Economy class can be difficult.
Lufthansa is worse than most.
The pitch...

Pros: Good service, friendly staff, good meals
Cons: Leg room, very cramped economy class seating

I recently flew with Lufthansa from Toronto to Frankfurt and back again, three weeks later. Check-in: The newly constructed Terminal 1 in Toronto is a very spacious and grand terminal, very bright. Unfortunately our check-in experience wasn't as ...

Pros: Good food, good and reliable service, very good mileage points (only by Miles and More)
Cons: Extremely expensive

Ground service ========== First Class passengers have their own Check-in counter, which they share with Star-Alliance-Gold passengers. Check-in was done on the usual way. The difference to the other counter might be the time you need to wait, ...

Pros: Good U.S. and inter-European flight network, very efficient and professional.
Cons: At times lacking in warmth but overall no complaints.

I recently flew Lufthansa from Madrid to Portland, OR via Frankfurt. This was the 3rd time I have flown Lufthansa. I had what I deem my personal best flight with them in 1999 from Munich-Helsinki and I also flew them last fall from Rome-Portland, OR via ...

Pros: Excellent service, nice planes, food/drink service like no other, comfortable seating
Cons: none

I'm going to review my flights I took on my trip to Italy. Going to Italy: LH 410/3840 JFK-Frankfurt/Frankfurt-Rome Returning from Italy: LH 1824/410 Venice-Munich/Munich-JFK. Flight 401 was on an Airbus A340-300. I'm a big guy (6'2". 240). I ...

Pros: Excellent staff; surprisingly good food
Cons: Cramped economy class seating

Many airlines could learn a lesson from Lufthansa's business model. Efficiency and attentive service make for happier customers, especially on long transatlantic flights that didn't go off seamlessly. My wife and I recently took a trip from ...

Pros: Typical German efficiency, service, and on-time arrival. What an airline should be.
Cons: Expensive. Customer service can use some improvement, and the cabins have become pretty uncomfortable.

Introduction I recently attended my 5th Oktoberfest in Munich (see my review on Munich), and used Lufthansa to get there and back from Boston. To my surprise, I was able to get a good economy-class price, and good flight times, at the last ...

Pros: Professional crew, good connections, dependable service. Great fares:JFK-CDG $375 w/tax.
Cons: Seats may appear to be a little cramped sometimes. No other complaints.

I have flown on 5 sectors with Lufthansa. From New York to Frankfurt, and again New York to Frankfurt and on to Charles De Gaulle. If I had to make one single comment on Lufthansa, in one word, it would be (drum roll, please) ... professionalism! Oh yes, ...

Pros: Consistent service (though sometimes indifferent), excellent route network, good vegetarian meals.
Cons: Frankfurt Airport, perpetually sold out from SFO

I am of mixed German and American parentage, and as such I've flown Lufthansa more times than I can count over the years. In all these years, taking 2-3 round trips from USA to Germany per year on average, I've never had a bad experience. Even when they...

Pros: Friendly and knowledgeable employees, Good food and drink.
Cons: Going to separate area of airport to pay excessive weight fee.

I flew to Europe in March of this year on a flight booked through United, but operated by Lufthansa. Dealing with the United staff was an ordeal for another review, but the Lufthansa staff and flight attendants we dealt with were knowledgeable and ...

Pros: Excellent on-time record, efficient in-flight service, above average food
Cons: Not super friendly

This last May, we had a marvelous 3-week trip to Northern Italy. We had planned to use our United Frequent Flier Miles, however, United only flies into/out of Milan and only one flight a day from the San Francisco area. Therefore, we looked to their...

Pros: Surprisingly good value, good service
Cons: No personal seatback entertainment.

Last month I traveled with Lufthansa from Bangkok to Ho Chi Minh ( Saigon ) and as its been a long time since my last review of anything, I thought I would share my thoughts on them. The airline is of course the national airline of Germany. Both ...

Pros: Good food, good service
Cons: Lateness, sometimes.

PHL-FRA-CDG, 10 days later, FCO-FRA-PHL. PHL-FRA I checked in on time, and was given boarding passes for both flights to Frankfurt and CDG. The flight boarded and left early, actually, although upon entering the plane, I found it to be slightly ...

Pros: Great service and entertainment. Safe, reliable and always on time.
Cons: Can be more expensive.

Lufthansa is German. As we have seen over the years, anything that is German is guaranteed to be good. Mercedes, BMW and Audi are all examples of German excellence. Even the German Soccer League (Bundesliga) has some great talent....

Pros: Fast , Friendly, Comfortable, and Great Food. Upgraded ticket after airport delays.
Cons: Ticket services not integrated with check-in at some airports

In May 2003 I went on an economy class trip to Italy. From Portland Oregon to Frankfurt it took only 9 1/2 hours of flight time. I had one of the worst middle seats, but it was comfortable. The stewardesses were friendly, and the food was very good....

Pros: German Attention To Total Quality / Saftey
Cons: We Can't Use Them For All Domestic Flights

As a person who has traveled a great deal during my lifetime, I must say that there are more bad airlines out their than good ones. Additionally, there are only a very small number of airlines, which offer quality service, and even fewer which go...

Pros: Very professional, new planes, great network
Cons: Not as friendly as they used to be.

My first trip with Lufthansa was at the age of one. Of course, I don’t remember much about that trip, but my parents tell me that “airplane” and “Lufthansa” were amongst the first words I was able to say. We travelled a lot with Lufthansa because my...

Pros: On-time performance, efficient service
Cons: Leg room on trans-Atlantic flights, in-flight entertainment

We have just returned from a trip to Italy. To Italy we flew Lufthansa JFK-Frankfurt-Rome and from Italy we flew Milan-Frankfurt-JFK. We flew economy. I will go into detail about each leg of the journey describing the good and the bad points about...

Pros: Good first class, dependability
Cons: Business class not as good as with many other airlines, impersonal service

I have been travelling with Lufthansa for more than a decade and since 1997 I have been at their highest frequent flyer level, the Senator. Until 1997 I travelled mainly in economy class and after that in business and occasionally first class. I have...

Pros: Good connections from Middle East to USA and Europe
Cons: Crew have slight attitude.

Having switched recently from The One World Alliance to The Star Alliance, I took my first Lufthansa ...

Pros: Courteous Flight Attendants.
Cons: Not very flyer friendly.

I just flew Lufthansa from San Francisco(SFO)-Frankfurt(FRA)-Amsterdam(AMS)-Munich(MUC)-SFO recently so here is a review of the airline.

I was really looking forward to this flight since I heard so many good things about Lufthansa including...

Pros: Efficient and Reliable, Outstanding First Class Service,
Cons: Business Class and Economy could be improved little,

July 16, 2003 First Class JFK-MUC. Despite the horrible things that are being said about LH I found ...

Pros: Miles and More, Star Alliance, Safe and Reliable
Cons: Poor Service, Utter Lack of Charm, Terrible hub at Frankfurt

Being based in Eastern Europe I fly Lufthansa frequently. The service is reliable, usually punctual and the fleet is relatively new and clean. That is where my romance with Lufthansa ends. Their European business class is terrible! The seats are small...

Pros: great service, bit roomier coach class than others
Cons: price isn't cheapest

My family recently came for a visit and had to bring me my wedding dress to be altered. I was in Spain, and they were coming from Los Angeles, and although Lufthansa is never cheap, they got a decent priced coach ticket for the Christmas season. They...

Pros: the planes have wings
Cons: staff, brand image, general airline persona

On my return flight from Munich I was to fly Lufthansa. I was late for my flight, I got to the desk and the (Best German accent here) "non smiling couldn't really care - you are obviously not German otherwise you would be meticulous with your...

Pros: Excellent service, friendly, efficient
Cons: its flights within Europe are not as good as its long haul ones

I flew with Lufthansa from Los Angeles to Frankfurt than from Frankfurt to Budapest.
Boarding was as hassle free as a boarding can be and I quickly found myself in my coach
seat in the very back of the...

Pros: Great food, great service on international
Cons: Domestic service is minimal!

I am an elite-level frequent flier with United; with those miles, am able to fly First on LH. (Have only flown Business once.) So, these comments are applicable to others able to upgrade.

Wow....what great food! Wow...what great drink!...

Pros: Safe planes, efficient ground service
Cons: Impersonal, unspectacular service

I'm sort of stuck with Lufthansa, due to corporate travel policy (I work for a German company). It would not be my first choice I were free to choose, but they're not bad either. I have done a lot of miles on Lufthansa, most of it in business, sometimes...

Pros: Absolutely NONE (4~Americans)
Cons: Everything you can think of~except engine failure~

I will post my opinion about Lufthansa airlines. It is a specific flight, but I do not recall the flight# and specific date, so I will post it here. Hope that you do not mind. Since I didn't know of Epinions then, nor was I a member, I didn't know to...

Pros: On time, Courteous, Comfortable
Cons: Long stop-overs

Setting foot on an airline after 18 years was quite an experience! I was excited and thrilled and scared to death. Here I was boarding a Lufthansa plane and all i knew that it was a German Airline. From the minute I handed over my baggage to the...

Pros: Service
Cons: Lack of entertainment, terrible food

I have flown Lufthansa a number of times and I have found it consistently sub-par. The food is terrible, the seating is cramped (although this is the case with most airlines), and the in-flight entertainment is severely lacking. I have flown on...

Pros: Customer Service, Attention to detail
Cons: NONE

On a flight this summer (2000) from Atlanta to Frankfurt I was surprisingly pleased to experience some of the greatest customer service, flight attendant attention to passenger comfort and relaxation and overall kindness of any airline I have ever...

Pros: accurate, good food, good service
Cons: expensive, frankfurt stops

Lufthansa is a very good airline. It excels in all aspects, the most important of which is (for me) accuracy. I have flown with them dozens of times and was never late, in fact I was even early a couple of times.
Their fleet is not too old, their...

Pros: Frequent connections, punctual service
Cons: Price Business Class carefully

If you need to travel from the US to Europe, and then within Europe, it is usually quite unlikely that you will be able to travel on the same airline that brought you across the Atlantic. If you have a choice of carriers within Europe, I recommend you...

Pros: On time. Good planes
Cons: Horrid service - take the Singapore Airlines flight to Frankfurt from JFK

I have flown Lufthanse several times over the last year, each time in First Class and I have to tell you all, I may as well have flown in Coach and saved my company some money. It seems to me you have to be German to get good service on this airline. The...

Pros: Big on safety, modern fleet & pretty much arrives on time.
Cons: Atrocious food, lousy wine, cheap presentation, awful juice & not too friendly.

We just got back after spending almost a month in southern Africa and the airline of choice selected to get us there? Lufthansa. Regrettably, the choice was a poor one, if not, more so disappointing. We planned this trip knowing full well that from...

Pros: very bad
Cons: very bad

On 19th of September 1997, at 5.25 p.m. I had a flight from Rome to Munich with Lufthansa with an small airplane.

It`s some years ago, but I think it`s interesting to know for all , which would like to fly with that company.

We...

Pros: Efficient; Friendly; Punctual; Comfortable; Safe
Cons: None so far.

I have flown a lot over the years. Most of the time it was to Florida, California, Bermuda, and the Caribbean Islands. There have been good flights and a lot of bad ones.

My son and my friends always told me how good the European airlines...

Pros: Good Connection in Europe
Cons: The service, Frankfurt

The most inflexible and unpleasant airline I have used - and I use a lot of them. When you Fly Lufthansa you are a burden to the crew and staff, that is the feeling I get. You ask for ice, you get a sour face. You ask for no ice, you get a look. You say...

Pros: Better meal than coach, nobody sitting right next to you
Cons: Very limited leg room, high prices

As an elite level United Airlines frequent flyer member, I tend to fly Lufthansa whenever I fly within Europe. On business trips, my company allows for Business Class travel between the US and Europe, (see my separate epinion on that topic) which then...

Pros: Nice Staff
Cons: Average Food

I only flew on Lufthansa Airlines once, and I have to say that it was one of the better flights I have ever had. It was comfortable and the staff was very cordial. I could not have asked for them to be more polite. I didn't think the food was...

Pros: Efficient, clean, safe
Cons: Not so kind

Just this summer, my family and I had the opportunity to fly to Europe with Lufthansa. We flew from New York to Dusseldorf and then on to Copenhagen. On the way home, we flew to Munich and then to New York. The flights were pleasantly short considering...

Pros: Free Beer and cocktails
Cons: Service

My family lives in Europe and every Christmas and summer I make the long treck from College to Germany. Each time I find myself on a different airline and so therefore I have a pretty good grasp on which company offers the most comfort and enjoyment....

Pros: friendly service, comfortable, meals
Cons: My flight home was delayed an hour, but no surprise with any airline.

Lufthansa is a must if flying to Germany. You're instantly submerged into the German culture even when checking in. I flew to Frankfurt last May and was very satisfied with Lufthansa. When I checked in at LAX I was greeted by the German language....

Pros: courteous stewardesses
Cons: none

Our daughter and granddaughter are on their second tour in Germany. Her husband is in the military and is making it his career. Exactly 2 weeks after the January l7 blizzard of l996, we decided to cross the Atlantic and get our first glance at our new...

Pros: Excellent service, great food, Economy passengers are even spoiled!
Cons: Cramped seats and overcrowded flights.

My husband and I recently traveled to Italy on Lufthansa. I had never traveled with this airline and had never traveled outside of the United States, so this was my first international flight experience. With that said, my opinion is based on...

Pros: Good flight, cheap, nice stewardesses, aware of openjaw ticket concept.
Cons: All my flights were late both directions to Italy.

Have to say I'm a fan of Lufthansa despite them absolutely shattering the myth of German efficiency. This is probably due to them being fairly cheap and me having an affection for Germany and the Germans (especially their women) despite their pious ...

Pros: Safe, reliable and efficient like only the german's can!
Cons: Little cold, no luxury cabin's and flashy add-on's

Why some people don't like Lufthansa,Lufthansa might be considered impersonal and cold by some and in some way this might be true. In the times of airlines like Emirates and Etihad that have flashy products in all classes an airline like ...

Pros: It got us there
Cons: Not on time or with no comfortable space.

I can say that the planes were not very comfortable or had enough leg space. I thought I would go crazy flying from the US to Germany and then onto Italy. I had to get up every so often because my legs were falling asleep and I'm sure that was not ...

Pros: extremely efficient, affordable, very clean plane, food is ok
Cons: entertainment is very limited, cramped seating in economy

Chicago-Frankfurt-Athens in Economy Service After hearing so many negative comments about LH's service, I was pleasantly surprised. Ground staff and flight attendants were generally friendly and helpful. I was also impressed by their fluent English, ...

Pros: Effective, inexpensive, new airplanes, decent service.
Cons: Small uncomfortable seats, lack of space between the rows in Economy, attitude towards non-Germans.

I've been flying Lufthansa from NYC to Munich and from Munich to NYC on October 29th/November 02 of 2004. These were non-stop flights from/to JFK(New York) to/from Munich(flights # 411 and 410 correspondingly). I can't say anything about the price ...

Pros: Efficient, serious, professional, German
Cons: Efficient, serious, professional, German

I am not going to review individual trips (except for one notable one) because I lived in Germany for a number of years and so I HAD to fly Lufthansa as it was the major airline. AND I had a job that took me around the world twice a year, so I flew a ...

Pros: Friendly flight attendants
Cons: Inefficient check-in staff, user "un"friendly website, no private TV screens, less legroom than other airlines

I'm American (from New Jersey) but have been living in Wroclaw, Poland for about 6 months to date. This past August (2005) I chose Lufthansa to fly back to The States for a visit. After having lived in London for about 5 years before moving to ...

Pros: Still better than the programs of most US carriers.
Cons: Getting worse every day.

In recent years Lufthansa has improved its Miles & More program to make it one of the better frequent flyer programmes available. Miles & More however appears now to have reached its cruising altitude and begun its descent. The new rules for Miles & ...

Pros: Consistency, safety, on time record, flight attendant service, drinks, food.
Cons: Leg room, flight change policy

Let me tell you the real truth about Lufthansa. I fly internationally about one a month, usually from the US. I have experienced most of what is described in the Lufthansa reviews, so I would say that most of of what I read here gives you a pretty ...

Pros: One of the QUICKEST routes from U.S to Delhi, India.
Cons: Business class: Nothing more than a bigger seat.

In the last 2 years, I have flown from D.C to Delhi on Business class, 3 times. My Wife recently finished her 1st trip. What I will say now is consistent on all of our flights.

*Boarding: As a business class passenger, I am NO better than a...

Pros: Comfortable, wide range of destinations, efficient
Cons: Can be quite expensive

I have flown Lufthansa many times, for transatlantic flights to Europe as well as for flights within Europe. Lufthansa's routes are extensive and it flies basically everywhere in Europe. Connections are generally fast and without incident. Let me begin...

Pros: Once I got on my flight the food was pretty good
Cons: I will never fly Lufthansa again and have warned everyone I know about them.

I chose Lufthansa because of a good experience my parents had in the 80s. I called to confirm my baggage allowance as I was changing from an American flight to Lufthansa in Frankfurt enroute to TelAviv. When checking my bags they wanted 500 euros for ...

Pros: The plane landed safely, the plane was practically empty, the flight attendants were nice
Cons: Lack of business ethics, rude customer service

If you choose to fly Lufthansa, do not expect them to honor your reservations. My most recent and last flight with Lufthansa involved a reservation made through expedia.com Everything on the first flight was ok. On our return flight, the ...

Pros: Very comfortable seat, great food and entertainment
Cons: sometimes service with an attitude

Frankfurt, Germany to Bangkok, Thailand on LH First Class

Check-in
Frankfurt airport has a dedicated check-in area for First Class customers. Very efficient and quick check-in process. Baggage tagged with Star Alliance Priority tags. ...

Pros: On time, friendly crew, great meals and free alcohol.
Cons: They don't fly everywhere.

THis past May I booked a trip to Israel via Frankfurt. The flight from San Francisco to Frankfurt was operated by United Airlines but the other flights were operated by Lufthansa. I enjoyed the service on Lufhansa. I flew on their Airbus 340-600 and ...

Pros: Fastest Connections, Punctual
Cons: Un-friendly Crew, Bad Food, Rude Service

Tell me dear people, what does it take to Smile. That is the least you expect of a Crew member on a long-haul flight, a smile that says Welcome, a smile and a nod that says, Hey, I understand your difficulties. I have flown Lufthansa on ORD-FRA-BOM ...

Pros: Very professional flight crew Efficient service
Cons: Frankfurt hub still uses busses for domestic flights

I have flown with Lufthansa many times since 1975 and most recently last summer on a trip to Germany from the U.S. to visit family. Lufthansa recently began offering non-stop service to Frankfurt from near my home in Colorado, and this was a VERY ...

Pros: Friendly polite staff. Good food and nice, clean comfortable seats / cabins.
Cons: Security at Frankfurt Airport can be a long unpleasant process if weather delays.

I flew on Lufthansa from Geneva, Switzerland to Larnaca, Cyprus via Frankfurt. Geneva to Frankfurt is a short 45 minute flight and on to Cyprus is close to 4 hours. Check in in Geneva was fast and in Cyprus on the return we waited about 20 minutes ...

Pros: Very efficient, decent food, excellent treatment before and after the flight
Cons: Business and economy are the same except for food

I recently fly Lufthansa Business class from Rome to Munich and a single-class (economy) flight from Munich to Paris.

First off, the check-in and gate service was amazing. I had an early flight (5am) and was running late. I arrived 5 minutes...

Pros: It got me there
Cons: Very cramped; stupid, restrictive rules; cold, unhelpful staff.

This review relates to a series of internal Eurpoean flights I took in late 2005, and is mainly directed at US readers. I take a lot of flights in the US on regional jets - especially American Eagle and Horizon, so I know what is possible ! But ...

Pros: Excellent food, cheaper than others
Cons: Unattentive and unfriendly staff, no at-seat TV

I flew over the Christmas period to LAX from London via Frankfurt as it was one of the cheapest deals I could find at that time of year. The short commuter flight from London to Frankfurt was uneventful, with a swift and (as you would imagine) efficien ...

Pros: Spacious, Comfy, Friendly, Great Dinner, Clean
Cons: No seatback TVs, Egg didn't taste good

First, I want to start off by saying that I have only traveled overseas from the US to Europe twice. Once was with LOT Polish Airlines, and the other with Lufthansa. I have traveled within the US many times, and out of ALL my flights i have ever had ...

Pros: clean! clean! clean! more leg room than most, kid-friendly
Cons: $$$$$$...although they are getting better

I wife and I are frequent-flyers. In fact, we have traveled back and forth to Germany 3 times this year as well as traveling to other destinations. This past Christmas, we had a very unexpected surprise. We were ticketed through United, but ended up...

Pros: Competitive prices; punctuality; good FQTV program; assortment of duty free goods
Cons: old aircraft;poor inflight entertainment;food-poor; cabin staff-hopeless;

This sector is usually booked out at any time of the year as the flight is utilized by those wishing to make a connection in Singapore for Aus or NZ. I travel coach every month on this sector. Booking: Book well in advance especially for low fare, as ...

Pros: It flew to Birmingham
Cons: Storm trooper attitude, bureaucratic, lack of service, ignores Star Alliance

I booked a international Lufthansa flight on www.lufthansa.com. Unfortunately for me, Lufthansa issue round trip ticket that included a code share flight segment. Naturally, Lufthansa never bothered to indicate code share flights anywhere in the ...

Pros: On time, friendly and frequent beverage service in the main cabin
Cons: Extremely uncomfortable economy cabin, old-fashioned TVs, usually expensive, incompetent ground staff at Logan

I had found a reasonable deal for a return ticket on Lufthansa.com going from Boston to Stuttgart via Munich in early April 2007. Definitely not the cheapest deal available online but quite convenient. I haven't flown Lufthansa in at least 6 years and ...

Pros: Efficient.
Cons: Vile food, sardine-like experience, poor value for money.

(note: LHR = London Heathrow Airport, MUC = Munich Airport) On a business class flight from LHR - MUC with Lufthansa I have to say I was left extremely unimpressed. Check in at LHR was at Terminal 2, which is not my favourite terminal there at all. ...

Pros: clean planes, free alcoholic drinks
Cons: ridiculous leg space, extremely unorganized as an airline during the boarding

I have flown Lufthansa yesterday from FRA to DFW (Frankfurt to Dallas/Ft. Worth) and I must say that it was a 2nd worst experience that I ever had with an airline. (I annually fly close to 50,000 miles). The worst thing that I've encountered were the ...

Pros: Good amount of space in First. Far less in Business Class.
Cons: Just an average experience for top dollar expense.

There is definitely something to be said for the various reader polls in travel magazines listing the top 10 airlines in the world for business and first class travel. Our tickets (Portland to Frankfurt to Shanghai) allowed us to experience Lufthansa F ...

Pros: Reliability, Design, On-time
Cons: Not the Friendliest

Reliable (German Engineering)
Lufthansa German Airlines (or Deutsche Lufthansa), a founding member of the Star Alliance global airline network (now up to 15 airlines!), is the most reliable airline in Europe and has one of the most extensive...

Pros: Clean, Efficient, good food.
Cons: No personal TV.

I flew in December 05 to Bombay from Atlanta via Frankfurt for the first time since being to the US. I was looking more for comfort than ticket price, which was pretty good.I had heard about Lufthansa being a clean and efficient airline and found it to ...

Pros: None
Cons: Do not ever try the lufthansa service!

I was trying to buy flight tickets on www.lufthansa.com for my wife and two our children. The result is that I spend the whole day online and on telephone with lufthansa representatives, my credit card was charged 4 times (!) and I do not have any ...

Pros: Modern Fleet, Impeccable Safety Record
Cons: Not quite the Best

Lufthansa is beyond doubt one of the world's leading airlines.The fleet is large modern and the planes are invariably clean and modern.The flight attendants are for the most part polite, though not always exactly communicative.Their extensive route...

Pros: Nice cologne in the bathrooms
Cons: Horrendous Food

This may be the Best Experience Yet for a flight from Munich to San Francisco, but, from Miami to Frankfurt, and Frankfurt to Miami it is hell.

We were checking into our flight at Miami International Airport, which is a non-smoking airport,...

Pros: Service to all of Europe from the US
Cons: Well below US airline standards for transatlantic service

We took advantage of a low introductory fare on LH when they initiated nonstop DEN-FRA service in 2001. Our final destination was Rome.

The A340 that they use on this route is new, but with very little leg room in coach. (My guess is 30"...

Pros: friendly people, helpful in extending tickets
Cons: confusion on whether or not it was necessary to confirm tickets

Recently I was in India. We flew Lufthansa from Delhi-Frankfurt-Boston. The flight was very pleasant, but i have more comments on the helpfulness of the Lufthansa agents than the actual flight. My friend and I wanted to extend our tickets. Initially we...

Pros: Professional, comfortable, good food and drinks
Cons: Sometimes flight attendants are a bit rigid

My company has a rate agreement with the Star Alliance carriers, which includes Lufthansa. Flying to Europe therefore frequently means that I get to enjoy Lufthansa's Business Class.

Unlike its European counter part (see my separate opinion...

Pros: Unbelievable service, free drinks, free movies
Cons: No extra leg room in coach

Airlines really get a chance to shine when there is a problem. On our last trip to Europe, my wife left her glasses on an intracontinental flight, connecting to our flight to San Francisco. When we got home, we called Lufthansa, reporting our problem....

Pros: prompt, comfortable seats, great food, outstanding service
Cons: busses to the plane

The experience I had with this airline was incredible! I went to Italy for business and we transferred to Lufthansa in Frankfort. I can do nothing, but, laud this airline for their efficiency and service.
When it was time to board the...

Pros: helpful staff, lots of magazines to read, very patient staff!
Cons: if one has a special meal, one should re-confirm 24 hours before flight

Living in San Francisco and my parents being in Munich, Germany, I fly Lufthansa direct. It's the only airline which offers this direct flight. Having taken this flight numerous times now with my baby, I have to say that I have been very much at ease...

Pros: GREAT FOOD, FREE DRINKS, NO CRASHES, VERY FRIENDLY
Cons: a little higher on costs

Lufthansa, I think is one of the best airlines in the world. I have flown 7 times from the states into germany and back
and 4 times was with Lufthansa. The other three times was with Delta. Lufthansa treats you like family onboard. The feed you...

Pros: good peanuts
Cons: still hungry on arrival

How unfriendly, unpleasant and aggressive a flight may be? take lufthansa on a cross-atlantic and you'll find out soon the answer. If air-travelling in 21st century is going to be like that, I better stay at home! first of all, the new cabin design is...

Pros: high quality of service on the ground and in the air
Cons: some rows have bad visibility of TVs

After some dissatisfaction with Air France, Northwest/KLM and BA when flying from the US to Europe and back I decided to test Lufthansa. I took the LH418 flight from IAD to Frankfurt. The price I paid in September 2000 was $800 for the economy class,...

Pros: Nice uniforms
Cons: Horrible, abusive reception in the Frankfurt business class lounge. Disorganized boarding lounge. 

I flew Lufthansa Business Class from Frankfurt to Seattle last week for the 3rd time this quarter.  My colleagues and I will definitely take our business elsewhere next time.  We found the on-board service and meal to be OK (Xmas goose), and ...

Pros: Those saucy German stewardesses
Cons: Had to crane my neck to watch the movie

Since I'm not rich I fly economy. And I've flown a lot, so I feel justified in stating an opinion about an airline. On a recent trip to Rome, I was fortunate enough to fly Lufthansa; not only did I get mileage plus points (since Lufthansa is part of the...

Pros: The Food, THe Ticket Prices, etc
Cons: None

I just recently went on a trip to Greece. The trip was amazing. Did you know that when landing and taking off, you can actually see the bottom of the Atlantic Ocean from the plane? It is an awe inspiring sight, simply amazing.

Speaking of...

Pros: Connection service, German efficiency
Cons: Legroom

I reckon they are the only way to get into or out of Germany for the following reasons: (Business class)
1- the way you can slide on up to any lufthansa office, and drop your bags on the floor, hop on their nice comfy transfer bus - then forget...

Pros: On time arrival, decent food, free alcohol...
Cons: Cramped even for economy, German flight attendants secretly judge you when your not looking

Let me start off by saying that Lufthansa is a good airline. Their prices are low and you get what you pay for: cheap seats. You also get better than average food and free liquor (a plus on a long flight). We were flying on a brand new Boeing 747-400,...

Pros: Good check-in, and fast baggage retrieval
Cons: The seats, service, and no diskmen

I am a huge aviation fan. When I learned that I would be flying Lufthansa I was very excited because I would be getting the chance to try out a new airline I had never flown before and I would get to visit two new airports. I flew Lufthansa from London...

Pros: nice flight attendants
Cons: bad food, cramped seats, people blocking the video screen, crappy music

Two months ago was the first time I ever traveled with Lufthansa. I flew coach from Atlanta, Georgia to Frankfurt, Germany. I have to say that I was pretty miserable. The seats were cramped, the food was awful, and I had to move around constantly...

Pros: On time, good servise, and free movies...
Cons: Long flights, small restrooms.

About a year ago I traveled through Lufthansa to the Czech Republic. I had a very good flight. I was so excited to be going out of the country. It being my first flight ever I had no Idea what to expect.
I was flying from Chicago to...

Pros: safety, dependability
Cons: poor, poor service

OKay, this airline has been noted for its dependability and safety but their flight attendant service is severely lacking. I took Luftansa a year ago when I was flying with my family from JFK airport (New York) to Zagreb, Croatia. We transferred at...

Pros: Excellent service.
Cons: Small seats tough on large people.

Lufthansa is the holy grail of Continental European airlines, and one has only to look at the service to understand why. Americans have a traditional image of Germans as curt and unfriendly, but you will never see that attitude on a Lufthansa flight. All...

Pros: Comfortable, good service, good food.
Cons: It still takes 12 hours to fly from Munich to San Francisco

I usually make 15 to 20 flights a year (economy class), and I always look forward to my Lufthansa flights. The service is wonderful, especially on particularly long trans-atlantic flights -- I don't get hassled when I decide to take a walk around the...

Pros: luxury, comfortable, good service
Cons: none

This is what i call a luxury flight. I been to Europe many times and i used many different airlines, some are good some are Ok. Until one day couldn't get on any of the other airlines due to my connections, so I took the Lufthansa and let me tell u What...

Pros: food, service
Cons: unpredictable service, small seats on international flights

Lufthansa Airlines is often recommended for it's top class comfort and service. On a research trip in February, I flew the airline (in coach) four times, and was repeatedly surprised by how much the level of service changed.

On the first...

Pros: good european airline
Cons: service

I never expect much with European Airlines, but Luftansa is one of the best, if not THE best. I flew Luftansa to the U.K. last summer, and I was satisfied with the flight, even though the Flight Attendents weren't going out of their way to help people....

Pros: smooth. efficient. great service
Cons: only international flights

I recently completed a trip to Germany over the holidays on Lufthansa and
if I ever have to travel again, Lufthansa is the one I'll choose. Originally I was supposed to fly United, but their plane was late so they put me on a Lufthansa flight with...

Pros: Efficient, food, German routes
Cons: German charm

There is a reason that we have nationalistic or cultural stereotypes... it's not prejudice, but oftentimes, it's the truth:

Lufthansa is the most efficient airline you'll fly. They will give you an accurate departure time. They will load...

Pros: Every aspect of the flight was ecellent
Cons: I can not think of anything.

The bottom line: After about 4 h in the air, I asked the stewardess, a cheerful attentive friendly person, if she was sure they were not making a mistake, because our was the Economy Class cabin and not first class. Before boarding, we were offered ...

Pros: clean
Cons: unfriendly inflexible

Take their rules serious on what to carry on board. I always travel with a laptop and a small carry-on case with another laptop in it that even fits underneath the seat. I was relying on the fact that 8 other airlines have let me go on board with it in...

Pros: some flights good, but never brilliant. Modern aircraft good for business class
Cons: Staff not interested in their airlines reputation. Customer Service- what's that? We're German!

In days past I have promoted Lufthansa on the basis of my experience. It has never "tried to make you feel special" and that is what I like. No fuss, just good service. However, when it goes wrong it is awful. And it is very hard to contact. Flight ...

Pros: Convenient schedule form PDX to FRA, if they don't re-schedule you without any notice.
Cons: Expensive, Customer Service non-existant.

This is the e-mail I sent to Lufthansa on 05/20/07. They didn't even bother to respond. "Dear Customer Service I am writing regarding reservation #X74MN8. I booked it for my wife directly from “weflyhome.com” website in January. The price ...

Pros: Star Alliance, Efficient, Great inflight entertainment
Cons: Frankfurt a maze for all to decipher. Horrible food. Surly, stoic but efficient crew.

Check in:  The check-in counter were fully staffed so I would not have to wait long but the service was surly yet efficient.  They check the validation of the passport and make sure all essential elements are in place and the boarding ...

Pros: I found the service to be fast, friendly and I paid no excess baggage fee
Cons: The food was poor, but that's true of all airlines

I travelled from London Heathrow to Osaka, Japan, at the start of December. There was one transfer in Frankfurt, which was fine except for some renovation work in the terminal with inadequate signing. This would be the airport's fault and not...

Pros: Flight crew in business class tired, somewhat robotic.  Christmas meal delicious.  Great wine selection.
Cons: Humiliating treatment on the ground by the witches in the business class lounge.

I flew Business Class from Frankfurt to Vancouver in December 2008 (review updated in April after consulting colleague).  The flight crew was fine.  But boy oh boy, there is something wacky going on in Business Class Lounge in Frankfurt.  ...

Pros: Clean, New planes. Very comfortable seats. Great service. Friendly Flight Attendants. On Time flights.
Cons: None

We recently flew from New York to Frankfurt and then onto The Netherlands on Lufthansa and were extremely happy with the airline.

The last time we flew to Europe we flew Continental in first class. This trip we took Lufthansa and flew coach...

Pros: Inexpensive
Cons: You get what you paid for

My wife just arrived in Kiev on April 19th. She waited for a long time to get her suitcases. When she would not locate them Lufthansa's personnel stated that they were misdirected and asked for the address where she would be staying in order to forward ...

Pros: comfortable on transatlantic routes; nice staff
Cons: not so comfortable on European flights

Lufthansa is a good airline. There is quite the disparity between intercontinental flights which use the newest A340 models and 747-400s, and the European flights which use older 737 and 320 aircraft. Big deal. This is a normal thing. It's in sync...

Pros:

Well maintained fleet of airplanes and great pilots.

Cons:

Very arrogant and dishonest.

I have flown Lufthansa First Class from LAX - FRA and FRA - LAX at least a dozen times now. Even though their First Class cabin is not as modern or as luxurious as some of the other European/Asian airlines, they have always provided great service and the ...

Pros: None
Cons: Worst Airline I have ever dealt with

Lufthansa airlines may the worst airline I have have ever flown in my life. Their customer service is atrocious and they treat passengers like dirt. On my outbound flight I was downgraded from Business to Economy class because of a "glitch" in the...

Pros: Not a bad flight
Cons: Better to collect miles elsewhere

I have flown to Germany on Lufthansa 2-3 years in a row (once per year) and collected miles with them (I was enticed by bonus mile offers). I had as many as 38,000 miles. I moved and missed changing my address with them, so I lost track for a year or ...

Pros: More leg room than other airlines
Cons: No individual TV's in Coach

I have flown Lufthansa a few times, and I have been pleased. I hope that my review is helpful to you.

Onboard Entertainment:
Unfortunately, in coach, Lufthansa does not offer individual TVs. They usually showed two "big budget"...

Pros: modern and young fleet, safe, spotless cabin, design, catering, service, efficient multilingual cabin crew
Cons: current temporary cutbacks in y-class service due to 9-11.

I`ll be very short.
So far I have flown many carriers and have never been encounterd with such consistent carrier as LH! Each carrier has its pros and cons. There are about ten of them in the world to be considered the best and these are:...

Pros: Star Alliance member, Good Sandwich in Continental Europe flights
Cons: Slow inflight service, and No peronal TV?!?

I flew Lufthansa in March 2004 from New York JFK - Munich -Paris- Frankfurt - NY JFK. The planes were reasonably clean but I was surprised at the lack of anemities. The seats were just like any other economy seat in other airlines. Most of the ...

Pros: Newer fleet of planes, food was OK
Cons: Our Luggage did not make it to Hamburg, Shortage of personal in Hamburg

The flight from Newark NJ to Hamburg Germany via Frankfurt was a nice flight, however when we arrived in Hamburg our luggage did not make the same flight we did. We had to wait until the next day for our suit cases. All in all the flight with Lufthansa...

Pros: They flew to Germany.
Cons: Failed to accept responsibility for the damage.

I make frequent trips from the USA to Europe, in particular Germany and Switzerland. On a recent pleasure trip to ski our family is disgusted with the service we received on Lufthansa. First, a critical piece of luggage was lost somewhere in ...

Pros: Great, efficient service. Large, comfortable lounges. Food, mostly lunch/dinner. Clean, maintenanced planes. Comfortable seating.
Cons: In-Flight Entertainment.

I took Lufthansa this summer, 2008, on flights LH 728/729, from Shanghai to Frankfurt and return. I personally enjoyed both flights very much. PVG-FRA Check-In at the Pudong Airport was very fast and professionally handled. The new Terminal with its ...

Pros: direct flight if you're traveling to Germany
Cons: small aircraft, tight seats, bad service, confusing airport

Are you planning a trip over seas? If you are, please, do not ride Lufthansa. I beg of you for your own sake. I've had my luggage misplaced on another flight-to a different destination. Also, the service is not too good. The food is unsatiable, and...

Pros: Fleet
Cons: Food

I frequently fly Lufthansa to cross the ocean. Reasons for flying Lufthansa are its very new fleet, the good service, the very nice and charming hostesses and of course the perceived security.
My impression is that the airline's carriers are always...

Pros: Friendly, Pleasant, Comfortable, Good Food, Entertainment, Internet, Safe, Service
Cons: Business Class Domestic service

I found Lufthansa as the most friendly, most pleasant, safest airline. I flew with lots of other airlines from all over the world, do I have a good experience. Lots of nice smiles Nice and clean airplanes Internet on Board - Lufthansa's FlyNet (it ...

Pros: friendly helpful service, comfortable flight
Cons: -

I flew Lufthansa from Boston to Frankfurt/Rhine and back on my way to and from Finland last summer. I was extremely pleased with the low rates. Round trip to Helsinki and back to Boston with only one layover in Frankfurt cost $420.00 and there was no...

Pros: Service, Food, Comfort!
Cons: none

Hey World Traveler,

I just flew to Copenhagen and back to home in Los Angeles with the most fabulous airline in the world that I have flown. I have flown many airlines including all the top names. I flew Lufthansa this time because I was ready...

Pros: GREAT SERVICE
Cons: N/A

My next flight aboard Lufthansa German Airlines is supposed to take off sometime in the summer. I am going to not only enjoy more great Lufthansa service, but also be able to meet more friendly Lufthansa staff. On my last flight I experienced great on...

Pros: Great Food, Great Country
Cons: NONE

On a flight Frankfurt to San Francisco I dined on the more finer of the foods aboard Lufthansa German Airlines. The flight attendants happily showed me to my business class seat in which the corporation I work for paid for me. Well, anyway, when it was...

Pros: good service
Cons: terrible in arranging seats

When I went on Lufthansa, it was a very, very long international flight which always seems to take days. When I went on there, the service was pretty good and the food actauly tasted btter than I expected from an airlines. They always like to make the...

Pros: efficient
Cons: no upgrades available

Lufthansa : one of the largest air-carriers in the world have been preferred by me as they have flights coming out from India from Bombay and Delhi , which then become one flight from Frankfurt to New York,
what is good about the...

Pros: customer service, reliability, comfort
Cons: you are 35,000 feet in the air

I have been on many different airlines and also know many people who work for airlines. After comparing and contrasting a few of them on international flights, I have found for the money Lufthunsa is the best. Everyone has their good flights and bad...

Pros: Safe-clean- ok food--did i say safe?
Cons: none

Overall,Lufthansa is the world's best airline.
Some may prefer the more fawning service of say, a Singapore Airlines,
but an reasonable adult is more likely to appreciate the quietly competent
of LH. I know I'm not that wonderful...

Pros: ontime , friendly
Cons: ok prices

I just flew Lufthansa again last month. Their service is great.
Check-in was done within 15 minutes . The service was A+. I flew with many airlines but i always come back to Lufthansa. The flights are 99% on time or even ahead of schedule. Onboard...

Pros: High quality service in the best and safest aircraft
Cons: businesslike service

I have flown Luftansa to Europe many times and find this airline to
be top notch. They fly the European Airbus which is a great aircraft
and the seats are comfortable. The aircraft is always clean and
the service is very good. Although...

Pros: Very homie airline very mature planes and not shaky
Cons: You cant understand the waiters, you may have to ask to speak in english also,

This Airline is hard to pick up as one of what we know. It is a German Airline that is real hard to get right for the reason that there are so many gapholes when traveling Europe. This is one of the major european jets that fly throughout europe and...

Pros: Nice headrests
Cons: The usual-cramped seats

I have traveled with Lufthansa Airlines on numerous occasions, and have never been more satisfied with my air travel. The last time, when I was flying to Finland, I had a little more luggage than was allowed. Rather than be rude and ask me to check it...

Pros: Lufthansa is often inexpensive when compared to United or Virgin Atlantic.
Cons: You pay dividends for any savings if your flight is anything but smooth.

The following is a copy of the letter I sent to Lufthansa, I have yet to receive a reply. I get the same quality of a reply from the Lufthansa Reservations desk.Our October 7th 2009 flight was the first flight with Lufthansa since September 2007 ...

Pros: Good Food
Cons: No PTV's and the seats are too close together.

The seats in Lufthansa economy class are too close together. I recently flew Lufthansa from New York to Frankfurt and I was very 'squashed' in my seat. My knees were touching the seat in front of me and I could barely move. when I reclined my seat the person in back of me complained that my seat was hitting him. What's wrong with Lufthansa? When Compared to American Airlines Lufthansa has some of the worst seating plans in the airline industry (especially in economy). Lufthansa only gives PTV's to their Business and First Class Passengers where as most other European Airlines offer them in all classes if service. On the 8 hour flight only a moving map was shown and some European news.

Pros: I made my connecting flight
Cons: Seating comfort, service, shabby furnishings.

I took an overnight economy-class flight from San Francisco to Frankfurt, and it was undoubtedly the most uncomfortable flight I've ever had. Seats are incredibly cramped, and, because they have so little space in which to operate, only recline one or two-inches. This is unforgivable on an 11-hour overnight flight. Service ranged from rude to indifferent and food was so-so. The seat tray was broken and the interior seemed to be generally shabby.

Pros: None.
Cons: Ridiculously bad customer service.

So they made me buy another ticket to get on a flight I already had a ticket for because they couldn't figure out how to void my ticket and reissue it. They said it wouldn't be a problem and I would get an immediate refund. I was like whatever my flight is leaving give me a ticket. So they charged me 3500 bucks. Six months later no refund. I have sent 12 faxes made at least 30 calls wrote four letters and haven't even been able to talk to someone who can fix my problem. They keep telling me that the refund department doesn't have a phone. Come on. Who doesn't have a phone in 2007. Obviously, they save a lot of money by screwing people until they finally give up. Stay away!

Pros: An option for connections to parts of Germany.
Cons: Rude, cavalier, argumentative behavior.

Pre-flight service was nearly non-existent. Post booking service was non-existent. Service Center personnel missed their calling as IRS agents, more concerned about keeping their customers lined up waiting for help than actually helping them. Flight crew apparently believes that a Lufthansa uniform entitles them to ignore US Customs agent instructions and push their way through the passengers to get to their curbside cigarettes and hotel transportation. Without a doubt the most consistently rude and socially ignorant service sector personnel I've ever encountered. I've been doing international travel for approximately 20 years and this is the worst airline I've ever flown to either Europe or Asia. Fortunately, there are options and I will definitely be availing myself of KLM/Northwest for my future trips to Germany and France.

Pros: Good service on the way from Orlando to Frankfurt.
Cons: Delays, SEATING, service, food

We flew from Frankfurt to Orlando on December 26 and had the WORST experience ever !! We are a family of four and we were told that our 12 and 16 years old children were old enough not to sit with the rest of the family. We are four people and got seats very far from each other, all of us. No one could help us. When we got on the plane we had to ask around, if someone could change seat with us. Our son, 12 year old, was heartbroken. Therefor, We give this airline 0 out of 5.

Pros: On time and efficient.
Cons: Food and wine are below average among major international carriers.

I flew Lufthansa on four intercontinental legs between the U.S., Africa and Germany in May 2004. All our flights were on-time which is always a big plus. Planes were generally clean and service was okay but not exceptional. However, Lufthansa fell short of other airlines that I've used (like British Air, Air France, Cathay Pacific, and Singapore) in several areas:

Meals on all our flights were not very good. The wines were particularly wretched. They do not serve nuts or other snacks with cocktails, so bring your own.

The planes from San Francisco to Germany were not the most modern. They still had the overhead screens instead of personalized screens at your seat. Only 2 movies and a few short subjects on a long 10 hour flight, with long gaps between the shows.

They tend to be a bit strict about enforcing the one carry-on rule, which can be good or bad depending on your point of view. Be moderate on the size of the carry-ons you take.

Overall the airline is acceptable but not as good as other major carriers.

Pros: Short waiting with connecting flights (in Frankfurt from SFO to India)
Cons: Everything else - food, service, worst IFE, lazy attendants.

Poor Service with rude attendants. Did not respond to attendant call button for FIVE MINUTES! Average Food. Worst In-flight entertainment in the whole industry. Never Fly Lufthansa.

Pros: Clean bathrooms. German efficiency. On time for everything.
Cons: Some flights deplane on the tarmac. Not a big bummer though.

Boondoggle of all time. My company sends me to Cannes, France for a week for a job well done. I, being no dummy, use my Platinum Amex card to bring my wife along as well.

Amex books us on Lufthansa.

I've never had any experience with them so turn to trusty epinions for the scoop.

Turns out, Lufthansa is great. Well, business class at least.

The flight attendants were friendlier than I had expected from other reviews. The food was pretty good. The fish tasted as fresh as can be expected. The chicken with pesto was the real winner though.

Flights were on time. Bathrooms in the plane were remarkably clean. By the end of most ten hour flights, I'm afraid to enter the bathrooms but they were pretty spotless.

All in all, we had no complaints and in fact I would gladly fly Lufthansa again.

Pros: None.
Cons: Horrible service, Horrible attitude

Lufthansa could not fly to my destination because of weather and fog. Instead of saying there is a 18 hours of delay, they delayed it 6 hours at a time. Thus, they do not have to provide for accommodations. The whole flight 500+ customers remained at the airport without sleep or decent food.

Never flew with them again.

Pros: Flight attendants were pleasant and efficient, flights were on time.
Cons: Economy seating is the worst I've seen, difficult to get seat assignments prior to flight.

Just returned from a trip to France for business mixed with pleasure, and wanted to offer a few impressions of Lufthansa. First, the good: efficiency and service friendliness.

Unfortunately, that's where it ends. The economy class seats on the 747 are the most horrifically cramped I have ever experienced on an international flight. Add to that that I was unable to get assigned seats together months before our departure, despite polite phone calls and an early check-in on the day of the flight, and it made for the worst airline experience I've had in recent memory. Absolutely miserable for a 6 foot tall person like me.

Last trip on Lufthansa for me. Standby passengers had better seats than we did.

Pros: Flies from my nearest airport
Cons: Everything else

In the last two months i've flown Lufthansa from LCY to MUC three times, on two of those occasions i've had flights cancelled with no prior warning. Though i understand these things happen, the airline's handling of the situation has been less than satisfactory. The first time i was rerouted to LHR instead of LCY which imposed significant extra cost and many wasted hours. The second time i was delayed from LCY until 24 hours later. When i was finally on my way, the next day, i was told that they now have a new policy whereby only business class passengers can have drinks, i wasn't even permitted to buy one. Do they really think anybody in their right mind would pay three times the economy fare to sit in exactly the same size seat in order to drink ԅ worth of wine? In neither case was i able to claim any compensation whatsoever. The staff are unhelpful to the point of rudeness and even though passengers are supposed to be protected under EC Regulation 261/2004 Lufthansa always plays the "extraordinary circumstances" card. Neither myself, nor anybody else in my company, will ever fly Lufthansa again.

Pros: on time, clean
Cons: food, seats and no IFE

German companies are known for high quality and service standards, unfortunately Lufthansa doesn't fit in.
My review is based on the connections Frankfurt-San Francisco and Denver-Frankfurt(in economy class).
The food is eatable and the flights were on time but the comfort of the seats leaves some room for improvement and the quality of inflight-entertainement(IFE) is very poor. I've flown with British Airways and Swiss, everyone had his personal tv screen with more than a dozen tv and music channels as well as current flight informations. There's no difference in ticket prices. Smaller kids were happy and silent while watching cartoons but on Lufthansa this wasn't possible and bored kids can be very....well you know
To sum it up, the possible lack of IFE is something you should really pay attention to

Pros: None
Cons: 21 seats in most of planes that do not recline

I traveled on Lufthansa from India to US. Never in my life I will fly by this airline again. I was on a seat which does not recline. The fight attendant told me that in most of their planes they have 3 such rows (21 seats) and they obviously can not do anything.

The airline's management is aware of this and they do not do anything. WHAT A CHEAP AIRLINE!!!

I make sure that I tell all my friends never to fly with Lufthansa

Pros: On time
Cons: Food is not great

I fly a lot to Europe, because I'm from Estonia and most of my family is still there. The first couple time I flew home I traveled by United Airline, and I don't want to say anything bad about it, but I missed my plane just because of the timing, they only gave me an hour or so, and there were crowds of people waiting. Well, after that flight I decided to fly Lufthansa, because I heard it was a good airline company, and yes it is. The flight might be long and boring, but they got interesting movies, and it's pretty comfortable to sleep in the seats. The only bad side is that the food is not that great. And sometimes it gets kind of cold.

Pros: Timely flights, engineering.
Cons: discrimination, difficulties, pride, worst miles and more service.

I had flown several times with Lufthansa. There were mixed experiences. But these are more consistent or always happened :

0) Horrible miles and more. Their miles and more number 1-800 581-6400 (try it yourself :) ) was not even attended.

1) The seats are average. A bit uncomfortable and small.

2) Some passengers felt clear indifference in the way economy class passengers were treated.

3) Food is average / poor.

4) attitude and hospitality is poor.

5) In my first journey in 1999, an yellow teethed air-steward made fun of my name ( JayKumar RajGopal )and vegetarianism while his name was something like 'shneicfreis Klustchberg'.

Pros: comfortable,friendly crew
Cons: ptv's? leg room

Lufthansa is the best airline i ever went on!i am disapointed of the lack of ptv's but the food is great and i really like their choice of airplanes.I much rather them have a Boeing 777 for america routes because the boeing planes do give more room in front of you than the airbus.I also think that the Boeing 777 is more comfortable than the Airbus 340 and the seats are bigger!

Pros: On time
Cons: Awful food, arrogant staff

Have flown Lufthansa to the States and Asia several times. Their economy was usually always ok.

Now on my flight from Frankfurt to Los Angeles it was a total joke. The catering for instance has gone to the dogs. When opting for chicken you are fed a stew that contains suspicious bits of chicken legs that you would not even appreciate in a cheap lunch joint.

The entertainment system was not functioning at all which is a pain during a 12 hour flight. The interior is dated and should be freshened up. And please add an extra inch of leg room.

Pros: Convenient connections from Dallas
Cons: Poor customer service No validity of prior seat assignments

If you are travelling alone, this airline is about as good as any other. But if you are trying to fly with kids, this is one hell of a ride.

Seat assignments mean nothing. I called several times to confirm my seat numbers. The checkin desk knows nothing about that.

They broke the stroller and even a visit to their customer 'relations' center did not help us !!!

Worst of all even at Frankfurt trying to talk to someone in 'customer relations' got us only a fax number !!

This is either an airline that is supremely confident of it's level of service or one that does not care. I am inclined to think that it is the latter.

Pros: Constant updates, hot meal service, attentive pursors, and contemporary movies.
Cons: Cramped, expensive and meal was awful.

Lufthansa has now taken a place as the best airline in my book for travel. The seats were nothing special, they were the standard uncomforable seats. However, we viewed 2 current movies, recieved continual beverage service numerous times, were provided with warm towels to wipe our hands before a hot meal was served and the staff was courteous and professional!

Pros: You get food (of sorts). Fairly reliable.
Cons:  Very cramped and often overbooked. Website awful. Customer support (website and telephone) even worse.

I fly with them almost every week - so have a lot of experience:

Website is awful - you can't find anything, online check-in often fails, you get no replies to emails. Why can't they have a decent website like almost all other airlines?

Flights are generally ok, although ALWAYS overbooked, and in Munich you will often have to take a bus to the plane (in a brand new terminal dedicated to Lufthansa!).

The food often is inedible (sometimes Sauerkraut - can you imagine the smell on a plane!).

Pros: Price
Cons: Everything else!

Complete disregard for passengers, rude or non existent staff, losing luggage for days on end. As of 12.09.05 the contact page on their website does not work, the telephone number (01803803803) listed on their website does not exist, the telephone number listed on their Yellow Pages advertisement (08457737747) is incorrect, and the statement on their website to contact Lufthansa with ‘Complaints and Compliments’ via email is apparently untrue, as when I spoke to a representative on 0870 8377747 she informed me that no email address actually exists to send comments, and that any feedback has to be submitted by letter to a PO Box address in Dublin! And finally, the country code and fax number listed for the European Customer Relations Centre in Ireland is also incorrect!! This is hardly a ringing endorsement to Lufthansa’s commitment to customer care!

Pros: It has an acceptable safety record
Cons: It's not scrupulous and caring when dealing with its customers- does not honor commitments.

I have used the airline for over three years but have recommneded against it.

1. It will insist on a local physican in Yemen to declare a pregnant person fit to fly and will not honor an assesment from a persons own physician even if it satisfies the international travel requirements.

2. It will not honor it's commitment on its promotional fares Promotional fare from Sanaa Frankfurt to the US when the starting point was Frankfurt rather than Sanaa. Mr. Bayer 96773252460(Sanaa) was responsible for this .

3. It has a history of not refunding fares when itws flights are cancelled.

4. While it will represent a personal hardship I will scrupulously try to avoid any flight with LH

Pros: Staff very courteous and loving, especially towards children.
Cons: none

My wife and I have for the most part flown Lufthansa simply because it's the BEST when it comes to service. We have tried Air France, Air Canada, KLM they are cheaper as far as price, but their service is sub-standard...the staff is rude, they support a don’t care attitude, and if you have kids, forget – the staff will not answer your calls and wish you had not got ON at all. Quite the opposite with Lufthansa, if you have kids, especially infants…they will go out of their way to make sure you and your child are not only comfortable, but will make sure your baby gets everything she/he needs!
I understand that PRICE is a big factor when choosing a carrier…but having traveled for 30+ years worldwide…SERVICE in my opinion ranks higher than price and with that I would definitely recommend Lufthansa granted they are more expensive than some of the other carriers.

Pros: Great service, good food, reasonable prices.
Cons: Seats a bit uncomfortable.

I travel internationally at least 3 times a year. I usually fly the same airlines but decided to try
Lufthansa because the price was right. I was not disappointed at all.

Pros: Polite within EU
Cons: Rude transatlantic to US

See complete comment at http://216.36.201.73/LH444.htm

Frankfurt to US, the attendant pointed her finger in my face and said she did not like my tone after some conversation about what could be done about a screaming baby for the past 5+ hours. Not concerned about the customer, accused me of trying to get upgraded (why would I wait 5+ hours and I did not ask to be upgraded). TV in our area did not work. I will NEVER fly Lufthansa again and have no desire to even visit Germany if this is the way they treat Americans.

Pros: The english they talk is oxford english (Great Britain) not american english.
Cons: Nothing wrong with this company at all they always try to do their best

I love it just because of how helpful they are to kids. and how courteous they are. They are great with kids they give them things to entertain themselves with and have great choices of movies.

Pros: Pleasant crew
Cons: Are they serious about customer feedback? Rude & dismissive Miles and More staff.

My first flight on Lufthansa from Brussels-Frankfurt-Singapore and here's my review:
(1) Seat is uncomfortably hard and not easy to even catch a nap on. 
(2) My pull-out table cannot be deployed and I had to eat while balancing the food on my lap.
(3) This is a long flight and there's no personal entertainment system and it was impossible to watch anything on the small shared TV from my first row without spraining my neck!
4) The fare is equal to or more expensive than other airlines offering superior services e.g. Singapore Airlines, BA, Quantas or SAS.
(5) Lastly, there is no number for you to contact Lufthansa for providing customer feedback. I wonder how serious they value customer feedback. I had to write and fax my feedback to them and it's been a few days. I can only hope to hear from them (I will provide an update here once I hear from them).
The only positive note on my trip is the crew. They were pleasant and nice, comparable to Singapore Airlines.

Pros: NONE
Cons: Terrible, everything

Ignorant, unfriendly, rude and incompetent employees. It took for ever to talk to someone who did not care about my problem. No wonder the germans created the concentration camps because they absolutely do not have any sense of humanity. NEVER aging LF.

Pros: new fleet
Cons: Attitude of personnel.Business class seats.Lounges. 

I fly at least 10 times from Europe to Northern America and back; all in business class. My company uses mainly BA and LH.
In comparison, LH exceeds BA in only one thing - the staff is the most rude personnel I have ever seen in the service industry! As a business class traveler you are treated as a 2nd class citizen.
If I can avoid LH I will do so.

Pros: Food is decent.
Cons: HORRIBLE customer srvice. Be warned: show up to your scheduled flight 4 hours early!!

I agree with the reviewers below. They have a terrible attitude. I showed up to my flight 1:30 prior to departure time and they had sold my ticket!! They would not admit it but they were almost belligerent with me. I could not believe this was happening. I know airlines do that but I had to be on that plane. I'm a doctor and was going on a conference. They were extremely RUDE and told me that I had to come back 3 days later to see if I can get a ticket to Europe. What? Most other airlines route you to a later flight or do something. They were completely and inhumanely careless about their customer. That is not what I am used to with American airlines. Long story short, I will never fly with them again. This is just my story, I'm sure others have had different experiences with them.

Pros: wide network, seldom lose luggage, decent midrange quality.
Cons: Ripping off clients with uncommon fare tricks.

Just had an unsual situation with Lufthansa. They subtly changed fare rules ripping off their clients. It used to be that "none refundable" tickets are at least changable for a later date with a fee and fare difference. Now they require the changes to be done before the original departure date for a new date (with certainty!). If you're not sure of the new date, you ave to change again. The change fee is roughly 20% of the roundtrip fare. Changes after the original travel date are not permitted! When talking to a Representative I found they cannot even send fare rules with email.

I could not go because of visa requirements and lost 1000$ thanks to this trick. So, I put Lufthansa into the "never again" folder.

Pros:  Airlines did not provide them with any kind of accomodation for this.
Cons:     It was very frustrating.

My 2 daughters are traveling alone in India.  They had flight friday morning 9am from New delhi to come to USA.  They went to airport at 6 am on Friday morning and they were told by airlines that their flight was canceled and now they have flight on saturday morning at 2:25 am and now they would be flying to JFK airport instead of Newark on saturday. Airlines did not inform us about cancelation of the flight.  They had 3 numbers given.  They had no apology for this and there was no problem with the weather. They just decided to cancel the flight.  Our family live in Gorakhpur.  My kids took a train to come to New Delhi. Now they are wandering in New Delhi for one more day with their luggage.