Singapore Airlines

Pros: good service even in coach class
Cons: hardly any

Singapore Airlines- i just had a chance to fly once on the New York-Frankfurt sector and i do not have words to describe the beautiful experience..
Fully personal entertainment systems in the Coach class for each seat was very useful-for movies,...

Pros: comfy
Cons: none

Singapore airlines is for the whole family. It has video games
for the kids, and movies for the adults. It is very comfortable
and cozy. It doesn't matter if you ride coach because it is still comfortable.They give you socks, blankets,...

Pros: Every Little Detail of the Flight
Cons: None that I can think of

Recently, I had to fly to Singapore, Malaysia and Indonesia on business and flew from West Palm Beach-JFK-Frankfort-Singapore and spent about 27 hours straight on an aircraft.

I chose to take the Raffles-class (Business) on Singapore Airlines,...

Pros: Good service
Cons: More expensive than the others.

I sent my children from Indonesia to USA via
Singapore Airlines being the turmoil in this
country is at this point.
I could not go to pick them up and
This Airline did an excellent Job of bringing
them Home to me. They even gave...

Pros: great service,new planes, good safety record, always on time
Cons: -none-

About Febuary of Last year I took Singapore airlines from Singapore to Manila. eventhough I took Silk Air ( sister company of Singapore Air) from Cebu to Singapore, both really impressed me. the service was great! the attendants really attend to your...

Pros: Great service, In-flight entertainment, Personal Attention
Cons: None!

If only they could all be like Singapore Airlines! Comfortable seats, friendly staff, unbelievable in-flight entertainment and personal attention - and that's all in coach class!

The last time we flew Singapore Airlines, we were astounded. It...

Pros: SIMPLY THE BEST
Cons: NOTHING AT ALL

ABOUT 6 MONTHS I HAD TO PLEASURE TO FLY WITH SIA FROM LONDON TO SINGAPORE - HAD BOOKED BUSINESS CLASS BUT WAS UPGRADED TO OUR DELIGHT TO FIRST - MUST HAVE BEEN ALL THE IRISH CHARM WHEN CHECKING IN- WELL WHAT CAN I SAY - IT WAS AMAZING - NO FAULTS AT ALL ...

Pros: they get the job done
Cons: space, friendliness, service

The seats are so cramped, which makes appreciation of any other factor impossible:

* The crew can do nothing to make your flight more comfortable
* The food sits on the tray in front of you for about 45 mins, further constricting your movement
* If the person in front wants to relax a little and recline, say good bye to watching anything on the television

I don't understand why Singapore Airlines can't sacrifice one or two rows in economy to make a little ectra leg-room. Their flights are more expensive than others, so surely they can still manage a profitable flight?

And lastly, the service itself isn't that great. There's a definite sense of walking through the motions, getting it done, without actually looking you in the eye or smiling genuinely (unless of course you're in business class! :-) I would prefer them to not smile at all, then to go through what is obviously a charade.

My overall impression - any of the other top tier Asian carriers are a better bet and better value for money than this mob.

Pros: efficiency
Cons: friendliness, service, space, economy class

Singapore Airlines has got a good reputation for efficiency, and I guess for that one can't fault them. At the end of the day, getting from point A to B with little fuss is about as important a criteria as any.

However, if you assume that all of the top tier airlines are going to provide you with that same experience, the discussion becomes one of choice based on what they do above and beyond that.

Human interaction is not Singapore Airlines' strong suit - they will run you through the conveyor belt with the rest of them (for a higher price :-) BUT don't expect to be treated well when you're sitting in your cramped economy seat.

While I tend to make very few requests of the cabin crew, I do see the way they interact with other passengers in economy (as opposed to business) and I have to think "why are you even in a service industry if you're going to treat people like that?"

The end result - an "ok" experience for more $$.

Pros: Great service. Beautiful stewardesses uniforms, the stewards uniforms could do with a bit of updating.
Cons: Wasn't able to choose seat until check-in. The service/food make up for it.

Recently flew SQ from LAX to Singapore (with a plane change in Japan), Singapore to Hong Kong, HK to Singapore, Singapore to Taiwan then back to LAX.

Impeccable service from the Stewards/Stewardesses..they are well groomed and in-shape (unlike American carriers) and are truly their to serve the customers (and for our safety of course).

Food selection was wonderful as was the tv monitors in front of every seat (even in coach). Nice selection of movies/shows to watch in different languages.

Pros: they fly regularly to different destinations
Cons: promotion scam, late departure and arrival

Singapore airlines.
Singapore airlines promotions - 2 to go from Singapore to Shanghai in januari 2005 . I knew that they won't refund or change the tickets, but that you actually have to be physically in the plane together to use the tickets, even if one of the parties can't travel, went beyond me. Even that the price that we have paid was higher than the price of a single ticket, I couldn't go by myself on that plane. Customer service just told me to buy two new tickets. I guess that they gonna use the two empty seats on that plane to resell it. I just call that a scam. Now I fly with Garuda from Singapore to Shanghai, they are cheaper, always on time and nice staff. For me never again Singapore airlines.

Pros: Thanks to the other staff who was more knowledgeable.
Cons: Unprofessional Taiwanese staff, who should be educate better before put on case!

Horrible service!
As a Singaporean, I feel ashamed of the way they train their ground staff in San Francisco. This Taiwanese lady who was handling my call, insisted that I had to refund my ticket because the card I used to purchased was lost, and I told her the bank is issuing me with a new card and number. She flat out in my face tell me I cannot use the ticket because I lost my card, despite me telling her I have my passport, Singapore ID, and that I have been flying with Singapore Airlines for the last 4 years!
I had to deal with another lady who was much nicer, who was very professional about this, and told me all I had to do was produce bank statements from my bank which indicated I purchased the ticket (that particular portion) and my passport was all I needed.
This whole ordeal puts me off, and I will not fly Singapore Airlines again ever!

Pros: good food
Cons: awful customer care, old planes.

Just flown Singapore Raffles Class Heathrow to Singapore. The worst experience of my life. My wife and I paid £4500 for our tickets and neither our seats worked! The electrics were out in both chairs (and ones around us) as well as that our reading lights didn't work and the video's kept freezing. So what did Singapore offer us in compensation? considering we had basically got economy style comfort for a business class fare....a free upgrade? ticket refund?..NO! $100 (US) vouchers off duty free only to be spent on the plane!...The lack of customer care was astounding they just didn't care.

Pros: Entertainment, food, flight-attendants, service
Cons: Expensive, Waiting times at Singapore, don't give you frequent flyer miles on discount tickets, leg-space

The best airline I have flown: was on time, the food was great, and the entertainment simple unbeatable. Flight crew are attractive and helpful. Over 50 channels of movies in every language, sitcoms, news, travelogues, games, you name it. Made the 14 hour non-stop flight from San Francisco to Hong Kong much better than it could be. Good vegetarian food.

They have very good schedules from the US to South-east Asia (flights everyday) but not within Asia. Waiting times at the Singapore airports can get pretty boring, especially if you have seen Singapore already. I found the leg-room to be a little smaller than on other international airlines, but that could be only my imagination.

Pros: great icecream for non-vego's
Cons: worst vegetarian menu

As a frequent long haul vegetarian flyer, the quality of meals is important. Unfortunately when i selected vegetarian meals this is automatically registered as 'vegan'. So I received soya products instead of milk based. All meals were a variation of beans and to have the same mixture four times in a row is not the most appetising.
But even then, on one leg of the journey the soya was replaced with milk, so if i was a vegan, i would have been disappointed.

However all other services were excellent and recommended