GEICO Direct

Pros: It was a convenient online form.
Cons: It was never cheaper in my experience.

After seeing many ads on T.V. and hearing many more ads on the radio, I decided to get a quote from Geico online. I have a great insurance company to begin with, so I am comparing it to my personal experience.

I went online and filled out my...

Pros: cheap
Cons: Customer service sucks, claims take forever, unprofessional attitudes, employee incompetence

When I originally signed on with Geico I thought they were great because their rates were so much lower than other insurance companies. Everything was smooth sailing until I had an accident and had to deal with their claims department. That was when...

Pros: Courteous Service, Great Rates
Cons: Needs more Communication to the Insured

I have been insured with GEICO for almost 10 years now and couldn't be more pleased with my rates or the service that GEICO provides. I have had two accidents while insured, both of which I was not at fault. GEICO handled my claims in an efficient...

Pros: Low cost, very good phone service, reasonable claims policy.
Cons: No local personal representatives

Twenty years ago my wife and I selected GEICO as our insurer primarily because we lived near their headquarters near Washington, D.C. We have been satisfied customers since that time.

As an example of why we like GEICO, consider a serious...

Pros: good claims service
Cons: Ads claiming savings of 15 percent are false

We've all seen the commercials ... the duck with the smaller bill, the man jumping up and down so hard scientists think there's an earthquake and GEICO employees having to wear headsets to protect themselves from the callers' screaming at such great low...

Pros: Initial discussions were friendly and courteous
Cons: I over-paid for my mistake

Being a military member, I had received orders for Germany. My stateside insurance agency would not cover me overseas, so I had to go insurance hunting, which to me is like pulling my own teeth out....I hate it. I hate to get in the discussions with...

Pros: going over the phone seemed convenient
Cons: I felt like I got scammed

I was so dissapointed with Geico. I called them up to get a quote for auto insurance and was pleased with the quote that they gave me so I gave them my checking account number so I could get insured through them. The next thing I knew I got a letter in...

Pros: It is Ok in some states.
Cons: You have to watch your own dollar

I have been with Geico for last four years. Recently I moved to Tennessee. I asked Geico if this move would change my premium. I was told that Tennessee has a lower rate. Geico came back with a quote only $60 less than what 'I have been paying in...

Pros: Cheap Price - Good Service
Cons: None

Almost a year ago I leased a new car and at that time I was with State Farm Insurance. Which was working out just fine, I just paid my monthly bill and everyone was happy. However, that monthly bill I thought was a bit to high. I never reported an...

Pros: they are good sales people,so they come up with good excuses as to why your price is so high
Cons: way,way,way,way too expensive

I have been with Allstate for well over 4 years. However, when my recent 6 month contract was up, I found that my rate increased more than $60 over the course of the contract. When I called my agent, he said that it was because of rate increases by...

Pros: Good Service, most of the time
Cons: Low Payouts

As I update this in December of 2004, I have been a Geico customer for almost ten years. For most of that time I've been very satisfied with them. When I switched from Allstate so many years ago, I managed to reduce my rates by a few hundred dollars per ...

Pros: great customer service
Cons: they didn't want me as a customer

In college, I bought a used car. Because I had purchased the car myself, my parent's insurance company (USAA) decided I was no longer covered under their policy. Goodbye $1,200 a year coverage.

I started with Allstate and after the first six...

Pros: Cheap
Cons: Bad customer service, strict acceptance policy, drop clients at first offence leaving them high and dry

For the past six years I have been living in Massachusetts and using liberty mutual insurance on my older car. I was happy with the service but not so thrilled about what I was paying a year. Well after just recently graduating college and moving to...

Pros: 15% discount promise, Cool Ads
Cons: Don't Live Up to Promises, Service Lacks Compassion for New to Auto Insurance

I love Geico commercials. They're hilarious, and they serve the purpose - you don't forget their company's name, or their promise to save you 15% on auto insurance.

"15% compared to what?" is the question mark in...

Pros: great fast service, low cost.
Cons: none yet

Well, since I have to carry insurance on my vehicle, I was shopping around for an insurance company in the state I moved to. Rhode Island. After 3 hours of frustration and discouragement, I mean come on.. I have a clean driving record, no tickets, no...