Comcast

Pros: I had been a satisfied customer of Comcast for a year-and-a-half, a year-and-a-half ago.
Cons: As the title states, you be the judge.

user Daniel_ has entered room Daniel(Mon Dec 14 17:13:08 MST 2009)>Order Information analyst Johanna has entered room Johanna(Mon Dec 14 17:13:28 MST 2009)>Hello Daniel_, Thank you for contacting Comcast Live Chat Support. My name is Johanna. ...

Pros: Equipment fits nicely into a recently emptied DirecTV box for the trip back to Comcast
Cons: Antiquated DVR hardware, poor software, spotty signal, customer service is poorly organized and trained.

I was a comcast digital customer who decided to upgrade to hid-def dvr. These are just a few of the ways comcast blew it.1. No delivery of equipment. 2. Comcast phone rep sent me to a specific field office (near home not work) to get HD ...

Pros: Comcast is good, providing you are city, not rural.  They also like giving competitors customers.
Cons: This limits our town's ability to get fair and equitable access to television services.

I live in Bowdoin Maine and we have a town contract with Comcast.  As the contract states, Comcast will supply cable t.v. to areas with at least 19 houses per mile.  Which is o.k., in the city.  But most of Bowdoin is rural and houses are ...

Pros: None.
Cons: Continual lies and misrepresentations from Comcast service representatives.

In August 2009, I used the Comcast.com website to initiate what was represented as a 'service transfer' since I was moving from one town to another within the same state. I entered all of the information about the date of my move, etc. Three days ...

Pros: TV, Internet, Phone, OK.  No major issues, yet.
Cons: Customer service, billing, etc, are absolutely terrible.

The TV, Internet, and Phone has actually been fine, mostly.  The problem is that the company is so disjointed and disorganized that when something goes wrong, it goes really, really wrong.Our TV (with cable card) was stolen over 3 years ...

Pros: Triple play is good value, if you get the stuff installed correctly.
Cons: Phone call center staff is just plain ignorant.   Field techs are hit and miss. 

I switched from DSL and POTS and added high speed internet and digital voice to my digital TV subscription.   I am Comcast's dream customer...subscribing to the highest end triple play plan.   Things started out bad when they ...

Pros: *Easily Manipulated
*Very Fast Internet
*Little Down Time
Cons: *Peons are MORONS
*Customer service SUCKS
*Expensive as hell if you let deals lapse

I have been with Comcast for several years now. I have a really good deal with them for all three services (plus an HD box and an HD DVR box with HBO), but it was NOT easy. Their customer service is HORRENDUS!!!!!! The only way to get anything with ...

Pros: Initially great service when you first sign up. Afterwards, they really won't treat you great.
Cons: Mediocre service and incompetent customer representatives.

We recently transferred to a new residence and had an appointment on Tuesday to have our service transferred there. However, the signal could not be located by Comcast, so the earlier appointment time was SUNDAY 8-11am for someone to come out and take a ...

Pros: I thought long and hard about this.  Answer: None
Cons: 15 words is not NEARLY enough to list them all.

Boy where do I begin.  My wife and I live in Houston, TX and originally got TimeWarner Roadrunner TV and Broadband service but then at some point they switched over to Comcast.  Things were good back then but then Comcast took over and ...

Pros: Good programming options.  Works in bad weather.
Cons: Poor customer service & costs too much. Weak internet at end of service lines. 

Maryland Comcast repeatedly fails to deliver on scheduled technician service appointment times, causing significant inconvenience to customers.  All Comcast customers should demand service credits when service isn't completed as ...

Pros: fast loading speeds
Cons: unhelpful  customer service.

Here's a 7-month saga with Comcast. Long story short (and, trust me, this IS the short version...), I canceled my TV in November but kept my internet. January, I find out they're still billing me for TV and have been since November. I had set up ...

Pros: Dependable, high-quality video/audio. Nice (albeit_strictly_text) on-screen "guide." Occasional/temporary price reductions amount to a good deal.
Cons: No free ("Total-Home"/higher-capacity/Web-accessible) DVR. No "picture-in-picture" while channel surfing. Limited “channel_guide.” Less bang per buck.

Prefatory note #1: Also see my Consumer's Guide to AT&T U-verse.Prefatory note #2: My assessment of Comcast cable TV is based solely on how it generally works ...

Pros: Internet service is good.
Cons: TV full of bugs when it works at all.

I've had TV service with Comcast for 2 years and one month. I've had internet service for one year and 3 months. Internet service is fast and good.TV service is so terrible it will take a while to describe the problems. The first ...

Pros: Its the only service in our area.
Cons: Cons: The comcast sales people.

Comcast convinced my wife that we could save money by signing up for a new account. But they had to install a new modem. That supports phone service. Which we *do not want*. Any guess how many times we had to say that?   But that's the good ...

Pros: You CAN talk to customer service people. 
Cons: Confusing "View My Bill" feature.

Over 30 years ago after an argument about with an obnoxious "Cable Guy" over who should pay for my service problems (he determined it was my lines) he said, "Well, we are a LOT cheaper than the phone company so you have nothing to complain about."  ...