terrible service
Written: Nov 15 '01
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Product Rating:
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Pros: the pizza is pretty good, if it arrives soon enough to be hot
Cons: lousy service, slow delivery, terrible customer service, CHARGE FOR DELIVERY
The Bottom Line: Why put up with poor service and hidden fees when you have better choices.
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| ralphgot's Full Review: Papa John's Pizza |
I tried Papa Johns a few times and thought the pizza was pretty good. But, the service at the local store in Los Angeles is so poor, I've gone back to Dominos. Often, you can't get through to the store by phone or they abandon you on hold. One time it took an hour an five minutes for my order to arrive, with no apology or explanation. The pizza they brought wasn't hot. The final straw was for an online order. Only after I gave all the info was I told that they now charge extra for delivery. BUT THEY DIDN'T SAY WHAT THE FEE IS. The e-mail confirmation didn't have any delivery fee listed, so I had to call the store to find out what it was. I've contacted the company's customer service dept. several times, and it really is a waste of time. They send out the same form letter no matter what the problem is and they do nothing to solve the problem. So I took my business elsewhere and think you should too.
Recommended:
No
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Epinions.com ID:
ralphgot
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Reviews written: 13
Trusted by: 2 members
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