Amarillo, TX location wrecked my opinion
Written: Jul 23 '08 (Updated Jul 23 '08)
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Product Rating:
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Pros: I got to watch UFC matches on TV yay!
Cons: SLOOOW service, confused waitstaff, order messed up, overcharged
The Bottom Line: I may visit another Hooters in the future, only because my past experiences were good. The Amarillo location, however, lost ALL our business last weekend.
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| jade_stone's Full Review: Hooters |
Years ago when I lived in the DFW area, my coworkers and I frequented Hooters at several locations, including North Richland Hills, Lewisville, and Frisco. I always enjoyed the wings and the laid back atmosphere, and so when my boyfriend and I headed to Amarillo this past weekend, I suggested Hooters for lunch. He declined, saying he'd eaten there in the past and it wasn't good, so we went to a steakhouse instead.
Later that evening, some friends texted us that they were in the area, and to meet them at, you guessed it, Hooters. I got my wish after all.
Apparently our friends had been seated at a booth but upon learning we were coming, they switched to a larger table, which meant a new waitress. This will be relevant later.
After we had been seated for about 10 minutes a waitress appeared with a new pitcher of beer for our friends. We asked to order, and were told she was not our waitress and asked who our waitress was. ? Our friends described her, and the girl said she would go get her.
Ten minutes later, Brandy appeared and asked what we needed. When we explained we'd like to order, she said, oh well you're not my table any more. You have Sue now. With that she headed off to get Sue.
Sue, who turned out to be the same waitress handling the table beside us, arrived about 10 minutes after Brandy had left. We ordered a 10 piece Daytona wings, a 10 piece Bentley wings, fried pickles, a Shiner and a Hula Hoop Pina Colada. She asked if we wanted ranch or blue cheese with the wings. I asked for blue cheese and my boyfriend asked for ranch. She took our order, and one of our friend's empty beer mug, and left.
It was a full 15 minutes before Sue returned with the Shiner. No sign of our friend's beer mug, and I was told "They're still working on your pina colada".
Ten more minutes passed before the pina colada made it's debut, and our friend asked once again for a beer mug. We had a pitcher on the table so no idea why she took it.
Five minutes later, the wings arrived, the beer mug arrived, but no sign of our fried pickles. The girl who brought it all, not Sue by the way, had no idea what was what. "Um, I think this one... um, this may be the Daytona... hehe I don't know which is which... this one looks like the hottest one!" One bite quickly determined she had it backwards. She took off before I realized we had 4 cups of ranch dressing and no blue cheese.
The Daytona wings were mid range hot with some mild spice. The description said they were spicy and sweet, but I must have missed that sweet part. The Bentleys were hot hot hot, but didn't have much else in terms of flavor, sort of like sucking on a hot poker.
Twenty minutes later, the wings and our drinks long consumed, Sue finally came back to see if we needed anything. "How about the fried pickles we ordered?" I suggested. She said she would see if they were done yet. Having waited tables throughout my college years, I realize that is codespeak for "Crap I knew I forgot something". It was another 15 minutes before the pickles, and my drink made it to our table. The pickles were good but not remarkable. They might have been better had they not already been heading towards cold.
The final straw, however, was the bill. I could have gotten past the wretched service and marginal food, if Hooters had not seen fit to charge us for the little cups of ranch dressing. I asked for blue cheese and got none, boyfriend asked for ranch dressing and got 4 cups. Our bill merrily informed us we would be paying $2.70 for 3 ranch dressings and another .69 cents for the blue cheese I never got. Never mind we never asked for extra, one each would have been MORE than enough, we got charged for it and it still wasn't what we wanted.
We would have stuck around to argue but we were going to the movies and had about 10 minutes before it started, so we left the money on the table and split. I had entered Hooters happily looking forward to hot wings and a few drinks, and left vowing never to return. I could have gotten better wings out of a Banquet frozen wing bag.
Recommended:
No
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Epinions.com ID:
jade_stone
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Member: Jade Stone
Location: Texas
Reviews written: 52
Trusted by: 29 members
About Me:
Web designer, artist, photographer, professional BS'er and yarn spinner.
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