Good Dryer, poorly engineered printed circuit
Written: Dec 11 '04
|
Product Rating:
|
|
| Ease of Use: |
 |
|
| Durability: |
 |
|
| Ease of Cleaning: |
 |
|
| Style: |
|
|
|
Pros: Drys well.
Cons: Sears did not offer to replace defective part for free.
|
|
|
| WilliamF's Full Review: Kenmore 63952 / 63954 / 63956 Electric Dryer |
I owned this dryer for 18 months and was very happy with it. Then, one day it would not stay on when the start button was released. After doing some research, I found that the printed circuit board (Kenmore calls it the Electronic Control Panel) had a badly burned resistor. I spent about an hour talking with various representatives from Sears about the defective part, but no one could locate a service flash on it.
I found a replacement board (with a lifetime warranty, no less) on the Internet at www.pcappliancerepair.com. With shipping, it was $100. Sears wanted $50, just to walk in my door to evaluate the dryer. I replaced the part myself in about 5 minutes.
I used to respect the Kenmore brand. No longer. Any manufacturer can put out a defective product, but I expect them to replace defective parts at no charge. They couldn't even locate the service bulletin on it, even though this is clearly a common failure of the product.
Recommended:
No
Amount Paid (US$): 550
|
|
|
|
Epinions.com ID:
WilliamF
|
|
Reviews written: 2
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.