A very Ironic name for a lousy cable provider!
Written: Apr 20 '00 (Updated Apr 20 '00)
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Product Rating:
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Pros: not one thing, except for the smile on my face when I cancelled my service
Cons: where should I start - no picture, snowy picture, modem hardly worked, not enough signal, too much signal and being called a liar
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| ned1's Full Review: Prime Cable |
prime: First in excellence, quality, or value.
Pardon me while I laugh out loud. Someone sure had a sense of humor when they named this cable company, but maybe slackers R us was already taken.
We had cable TV and a cable modem through Prime Cable dba Cable TV Montgomery in Montgomery County Maryland for the longest 6 1/2 months of my life. I am glad to say we have finally broken free and gone dish which is just about the only option you have if you actually want to watch TV, not just pay for cable that never works.
My eyes had trouble adjusting to the crystal clear picture Dish Network gives us, because for all the time we had Prime cable the picture was so fuzzy and hideous.
When we moved back to Maryland last August I signed up for cable service. It was easy to do because we had been with them before, and that was about the only part that was easy. After that it became an uphill battle of complaints, curse words and accusations. I guess the cable actually didn't need to work because I was living my own drama through them.
It all began the day they came to install the cable. They were actually on time. I thought that's surprising and the guy seemed really helpful. I showed him that there were five outlets and only four that needed to be turned on. There were two in our basement and I said only turn on the one, because we won't have two TVs down there. We were also paying by outlet to have these things turned on, so I didn't want to pay for number five if I wasn't going to use it.
I went up to look for the phone guy and the cable guy came and brought me a bill. He had turned on all five outlets and was going to charge me for it and said he would have to charge me to turn off the fifth. He had to be joking. I told him to take his clipboard and get out and I would call the cable company and I was only paying for 4 and not one dime more.
I call and after 45 minutes on hold I get it straightened out with no apology for being on hold and an accusation that I told him the wrong thing.
About a week later our cable goes out on a bright sunny day and is out for 10 hours. I call and they say the problem is county wide. I call my mom who lives in the same county about 15 minutes away. I ask if her cable is out, she says no their picture is fine. So much for county wide. I call back demanding a refund for those 10 hours. I'm on hold for 45 minutes and they are so rude it's not even funny. They say my cable may go out while they upgrade to fiber optic. I say I will keep a log, because that's their problem, not mine. I'm paying for cable and when it doesn't work I refuse to pay.
Our cable continued to go out and I clocked all the outages and did not pay for them. I called and reported each one. Each time I was on hold for an average of 40 minutes. Also keep in mind that we had a cable modem so each time it went out, I could not use my cable modem and my work production slowed down.
If I wasn't angry enough about the outages, our picture began to get snowy, so snowy in fact you couldn't watch any channel above 50, and guess where most of the kids ones were. I was getting cable so my kids could watch Nickelodeon and Disney and now they can't even make out if it's Donald or Mickey. So I called to complain. They called me a liar. I called her a choice name and decided to prove it to those losers.
I went and videotaped my TV and my flickering cable modem and drove down with four screaming kids to the office. I showed them the videotape, asked them if I was still a liar and said if this is Prime service you can shove it where the sun don't shine. They hemmed and hawed and agreed to refund me the money because the picture was so bad.
They told me I should be happy I was getting all this free cable. I almost had a stroke, how stupid could they be? Should I be happy to be paying and getting refunded for cable TV I can never watch because it's out all the time or snowy. No, jerks I'd be happy to pay for service and have it on all the time with a clear picture - that's the idea behind TV you pay for isn't it?
They did come out and boost our signal so for two weeks we had a clear picture. Can you guess what happened next? The increased signal burned out our cable modem. So we could either have a clear picture and no cable modem or a lousy picture and a cable modem that works when it feels like it. We chose neither. We went Dish and DSL and told those jerks who called us liars to take their burned out modem and crappy service and give it to some other poor soul who wasn't hip to them.
I just can't believe the nerve of Prime Cable. How can they know they provide crappy service and charge you 40 bucks a month for it? How can they expect to keep customers when Dish is out there and hopefully doing them in. How can they be like this when they know another provider is coming to town to compete with them. Who knows unless they want to bankrupt themselves.
Recommended:
No
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Epinions.com ID:
ned1
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Member: Nancy
Location: in the Barbie aisle
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Off to Basel (1/21) - in search of Swiss Miss Barbie - back (1/26)
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