Select Comfort customer service is not customer service!
Written: Jun 02 '07 (Updated Jun 03 '07)
|
Product Rating:
|
|
| Comfort: |
 |
|
| Ease of Use: |
 |
|
| Durability: |
|
|
| Style: |
|
|
|
Pros: None that I can see
Cons: shoddy customer service
The Bottom Line: Don't buy it!
|
|
|
| pullenb's Full Review: Select Comfort Mattress Sleep Number 7000 |
My husband and I bought a select comfort sleep number 7000 about 11 months ago. It arrived in a number of boxes and my husband put it together by himself while I was at work. This whole time it seemed strange to me that the mattress top was so flat. It has a zipper around it and it seemed like there should be something in there. I finally went to the select comfort site and discovered that we should have received a 3 inch layer of foam to go into the mattress top. I immediately sent an email to customer service and the reply I received pretty much said too bad, you should have received 6 boxes and should have contacted us sooner to report that one of the boxes did not arrive. Well, I can't remember how many boxes we received, nor does my husband but it is clear that we did not receive the 3 inch layer of foam that forms that top of the mattress. If we now want the missing part it will cost us $438 plus tax. Well, after paying almost $4000 for the bed, I don't see why I should pay them for something they never sent. I just want people who are considering buying one to be very, very careful because once they have your money, they are not interested in helping you any more.
And to be honest, I don't think it is all that comfortable. Maybe it is the missing foam or maybe it is just that they are not all they are advertised to be. If I had the choice to do it over again, I would have bought a high end regular mattress and probably saved myself a lot of money!
Recommended:
No
Mattress Size: King
Mattress Firmness: Somewhat soft
Amount Paid (US$): 3900
|
|
|
|
Epinions.com ID:
pullenb
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.