Unbelievable!
Written: Sep 21 '06 (Updated Apr 18 '07)
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Pros: They have cell phones.
Cons: Doesn't insure high-end phones, misinformation, unhelpful, uncaring of customer's needs, etc.
The Bottom Line: I wouldn't go here if you fear a lost or stolen phone. Some phones cannot be insured and if you don't have an upgrade coming you'll be paying full price.
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| tamip24's Full Review: Cingular Mobile Phone Service in Washington/Baltim... |
On 3/29 I reported my phone stolen. It was at that point I realized that this particular brand can NOT be insured. I called the customer service line to tell them about my plight only to find that I would not be able to do anything about the situation besides sit and wait for the phone to possibly be returned and pay my bill every month, or I could purchase a new phone at retail price... (yes the most expensive one). I talked with a representative who politely informed me that they do not insure their high-end phones (blackberrys, treos, their on personal Cingular devices) but they do insure their cheaper models. My $250 cell phone was to be chalked up as a lost cause, so I closed my account immediately. I had just gotten the phone and the service 2 weeks prior to the stolen phone. I canceled my account immediately.
On 4/16 I receive my phone bill for my stolen phone and after a couple of calls I find that my phone had been activated under a new account. I was shocked because the rep told me that if the person that stole the phone tried to activate it they would immediately go to the fraud department. They said the only way they would be aloud to give up the new account holder would be to get a court ordered subpoena and a police officer would have to contact them.
All in all... I wouldn't recommend Cingular to anyone. They don't insure their pricey phones they seem to only care about CINGULAR and their money, not their customers. No one at that place is on the same page, and they don't offer anything for customers that have run into a snag.
Recommended:
No
Amount Paid (US$): 250 w/rebate
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Epinions.com ID:
tamip24
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Reviews written: 2
Trusted by: 0 members
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