ePhotoClub.com

I just called the store to verify what everyone was saying about them. I had asked for both price and availabiity on the Canon Eos 1DS, and they responded 3 times by asking what I wanted. I said "I want price and availability in this camera." three times. I could've sworn that I was being taped for a future episode of Crank Yankers! I finally just hung up. If they can't handle a simple request like that, how can they handle my money??

Hint! (It could save you a terrible headache!)
Try e-mailing to this company... Wow!
They don't have an e-mail address on the whole website.
Now, try calling customer service... I tried 3 times for more than 10 minutes each time, they put me on hold.
I was trying to contact them to have an estimated date of delivery of my camera... But after all these facts and the bad reviews this web site has I decided to cancel instead during the 4th call... after 15 minutes on hold. It's up to you... I'm just telling you my personal experience... I was very fortunate that they are so slow because they didn't charge my account the first day... Only god knows when they were going to mail my camera!

Stay Away from this store!!! Upon placing an order for a gl2 i received a phonecall for verification. Returning their call i was first told that they were out of stock, then they lost my billing address & my credit information. For identity theft prevention, they wanted me to fax them my information. How do you think identity theft occurs in the first place? A fax line is not safe at all. the people i dealt with were rude and i felt like how dare i question their methods. Do not shop here, i suspect scams all around!!

So far so good. Purchased a Minolta Dimage A1. Brushed off by 3 or 4 other discount sellers. These folks had the product, US warranty, instock, advertised price, advertised free shipping. Great! Spoke with Pete and he was courteous and did not rush the sale, like the other did. (2 weeks - click: Do you want accessories?, no?, click: that price was for an import, US is $300 higher - click)
Pete offered me accessories, in fact the battery offered was at a great price, which is unusual from the hundreds of reviews I have read on the discount dealers, about 40% off market price - not the marked up price. At any rate, I didn't go for the battery and the sale went through. I'll see if it shows up in a few days, but I have no reason to believe it won't.

Overall I am very pleased. I got what I wanted, for a great price, and little hassle from this dealer. I never did receive a tracking number, even when calling, but other than that, no problems.

Website is easy to use and the ordering process took only a few minutes. If I can place an order over my lunchtime at work and get it in a few days why would I want to shop somewhere else and sit on the phone for what feels like an hour? Here I save my time which is worth more money than what salesman make in an hour. Thank you for putting me first.

Read the great reviews posted and ordered a Coolpix 5700 digital camera. Salesman I spoke to was friendly, not pushy and made the process a breeze. I'm still waiting for my camera but not worried-overall its been a great experience.

This was my second time purchasing from infinity and i am even happier this time than I was the first. I received a free shipping upgrade and a rebate so i managed to save a great deal of money. I love this p;ace and will continue to shop here.

I ordered a dsc-p10 and 2 lexar PRO media sticks. Site showed it was in stock. I called to confirm both were in stock. I ordered 3 day delivery. Ephoto waited 6 days before shipping, then shipped the 2x128 sticks instead of the pro. They didn't have any pro sticks (lexar or Sony) to send, even though the site showed in stock. The staff is incompetent. I was put on hold for well over 35 minutes. It took 45 days to get an RMA # from EPhotoClub.com. And I still haven't received my promised refund. This was the worst on-line purchase experience I've ever had. Will never do business with them again.

Delivery Speed - POOR
Order Accuracy - POOR
Customer Service - POOR
Overall Satisfaction - NEVER do business with them again.

I placed my order for a Canon Optura 20 on December 30, and I received it two weeks later with no problems. However, they didn't ship until a week after I placed my order, and UPS took forever, which wasn't there fault.

They didn't try to hassle me to sell me more things, either by e-mail or phone.

I didn't have a bad shopping experience with them, though I have to agree that the Customer Service aspect could be improved. If you call them, be sure you press the button to place a new order instead of the button for Customer Service, or else you will be on hold for a long, long time.

Not a right GUY to take order. they will cheat you like anything. I placed one order Online so I have proof of what I have ordered. When I called to follow up, I found that they changed the terms of the delivery and order without notifying me. Even after hearing my objection,

Customer service is JUNK

This has been a great experience. I searched the web for product and dealer,finally selecting ePhotoClub.com due to price and some great reviews. I was pleased with my customer rep. Nathan. Even though it was late in the day Wed. and I was on the West coast. Even though I mistakenly gave Nathan erroneous billing information..requiring them to call me back. I received all that I ordered Friday!! Courteous, efficient, get it done! I am very pleased. Ya...the camera is cool too. In the words of our Governor " I'll be back!"

This is a company I will never shop at again. The service person pushed an extended service plan on me. I specifically asked him if it was a manufacturers extended plan. He said "yes". It wasn't. I called customer service to return the extended service plan and they refused. Simply put, don't shop here

STAY AWAY!
Phoned them for a large order, and was asked for my billing address and credit card details before I even had time to tell them what I wanted. As soon as you refuse to buy an overpriced accessory or warranty you get put on hold. After phoning twice when being put on hold I was told to fax my credit card front and back before they will consider my order. I strongly recommend avoiding doing business with these people.

I collect anything camera related since my retirement as a professional photographer last year, a job I held for over 25 years. Having it as a life long hobby leads me to praise EPhotClub for providing the low prices they do for such wonderful items and making an collector like me so happy.

The rudest customer service I've ever encountered--I was going to buy an expensive camera from this site, but called a few times with questions. Each time, the person I spoke with was incredibly rude and impatient. I felt like I couldn't ask my questions. I decided not to order from them, to pay a little more from a site where I felt I could call and ask questions. I've had enough experiences ordering on line to know how important it is to be able to talk to people who will help you resolve an order problem--I've had plenty of things lost, late, etc. and I know it's important to be able to call a decent human with a problem. Don't order from this site, their prices aren't that great anyway. And I don't trust these other reviews--anyone can write them, including all the employees at ephotoclub, and they can submit dozens of reviews.