The Container Store

First a brief note: I realize this is in the Online Stores category in Epinions.com, but I could not find a more appropriate area to share my review of this store. I have visited the online store (and it's actually one of the Ebates stores, too, ...

It seems that these days all I write about is gardening. Well, considering that this is the time of year when my produce gets planted, and I am spending 6+ hours a day outside, that's hardly a surprise. However, today I decided to take a day off. No ...

I've recently developed an addiction to A&E's Hoarders, a show which - amazingly enough - manages to terrify me into cleaning and organizing my home on a weekly basis. Enter http://www.containerstore.com/ , which promises me the answers to all ...

I was looking for something for CD to display and organize, and after I visited several stores online (Target.com, Bed bath and Beyond, etc..), I visited the Container store. They had almost anything we want for organizing things, and many designs and ...

Shopped online. I had no problems finding what I needed or ordering. The problem was the shipping charges. Website clearly shows shipping charges based on how much you spend. Problem.I was charged as if all my items were at regular price. Nowhere ...

Terrible! I waited for the shelving/storage sale to buy some DVD/CD shelves & just before the sale started, they upped the price, so that when they went on sale they were close to the non-sale price. When I contacted TCS customer service to say that I'd specifically waited for the sale because I'd planned to buy at least 10 of those items (and see if they could do anything about it), they could not have been less helpful or less interested. Needless to say, I didn't buy them & won't set foot in that store anymore. They've lost a customer in me (and I'm a shopper!).

Total lack of customer service.
Their "customer disservice" reps. have a "I don't give a damn" attitude when dealing with customers.

After they missed a scheduled delivery -- driver didn't show up--they refused to acknowledge that no one came.  So not only do they not apologize but take a just re-schedule the delivery attitude...!!!  They don't give a damn about their customers' time.   

Also, it's impossible to get beyond the regular reps. as they refuse to transfer you to anyone higher up and if you ask for the name, they also refuse to give you a last name or employee number.

What a disgraceful company....it's not like they are "the" inexpensive/off-price alternative to put up with so much crap!!
Save yourself the trouble and shop elsewhere!