Northern Tool

Ordered Fan at North Houston store. Applied for Credit Card - 10% discount.   Recieved fan OK - fan speeds LOUD and EXTRA LOUD.  Took fan back to Gulf Freeway store - exchange for smaller quieter, more expensive fan CHARGED $$$$  20.00 RESTOCKING FEE. 
  
Recieved 1st Billing From HSBC Retail (Ripoff) Services 

Fan $146.13  Late Charge 29.00 Interest 2.90  Balance $178.03 $20.00 = $198.03 for small 20" box fan.

Northern's respond to late fee - Not our company- third party 
HSBC respond send bill early- not returned by USPO so you must pay late fee.

MY RESPOND PAY OFF CREDIT CARD- CLOSE OUT CARD-STICK IT WHERE SUN DOES NOT SHINE AND WILL NOT SHOP AT NORTHERN TOOLS.  I AM GOING TO HARBOR FREIGHT TODAY  AND ANY OTHER DAY I NEED TOOLS

North Carolina location, in Mathews, has the wqorste customer service I have even ran across, even more so than Wal-Mart. I Was told by a manufacturere that they were an authorized service center for a product I had purchased. Upon walking into the service Dept. I was told, without them even asking what the issue was, that I would have to go elsewhere. I then asked to speak with a manager, who assured me they would contact the manufacturer of the product, and I would hear back from him within a couple days, and it would be at least a 2 week turn around on the product. Five days later, I call them to see what the staus is, and am told no calls have been made, and my product was sitting till they (basically) felt they had the time. I then call corporate, and get the usual "I am sorry for the inconvenience, but there is nothing we can do." I will never go to, recommend this place to anyone, be it service or products.

Horrible experience......ordered a rocking chair. Two right arms in the box. Customer service was rude and explained that the customer was responsible for repacking the box, paying for shipping, etc. Bad merchandise plus bad customer service = go some place else!

The customer service agent went on to lecture me about opening my package sooner and that everything was my fault in this situation. My jaw hit the floor and I reminded her that 1) I am a customer and 2) they sent me a faulty product.....she told me that it was my responsibility to open the box sooner.

I just paid $60 for a chair that will never be built or used.

They carry a lot of unique and useful items. Excellent e-shopping, but delivery is slow and expesnive. Customer service querries went unanswered. Still, I would shop with them again and hope for better!

Horrible customer service.  The item they shipped me was incorrect and they argued about it for days.  I even took a picture of the box and faxed it to them.  They finally took it back. 

Now they are slow in processing my refund.  Still have not received it and they are going to charge me a restocking fee, even though they shipped the wrong product.  Once again, they are arguing that the part is correct.  Even though the box clearly states it is the wrong item.  I asked to talk with management and they have not connected me with any supervisor.

I recommend that you buy from someone else, if you intend to purchase an item online.  If you need to send it back, you may end up frustrated and may not get your money back.