Heartland America

I shop online constantly and I usually know when something's "just not right" about a website. After my frustrating experience with Heartland America, I can say with some certainty that something's just not right with the way that site is run. I ...

Heartland America sends out a ton of catalogs in the U.S. mail. They've been in business since 1985. They claim a 4-million customer business base. I came in contact with them a long time ago via their mail order catalog. In perusing their ...

Ordering was fairly easy, though one should expect to get bombed with several special offers, and repeated attempts for you to become ---"A Member." Sadly--the golf cart I ordered for a buddies retirement party was not only a tad slow in delivery time, ...

I ordered a Steam Press form Heartland via shopping.com. The steam press arrived in obviously used condition. The water bottle that came with the Iron still had water in it. The item was not boxed in its original package. The listing did not state ...

I ordered a flip down dvd player from this company, and have been totally frustrated with their customer service. The unit was advertised as coming with 2 wireless headsets. the unit only came with one. When I asked about getting the second set I was ...

Earlier this year (April 2009), I made my second purchase from Heartland America. It was for a Grundig G4 portable shortwave radio. I was interested in this radio mainly for its recording capability so that I can record my favorite late night ...

Bought a Compaq Computer with added memory and hard drive storage and speed that I thought was REFURBISHED based on FALSELY WRITTEN AD. Ad DID NOT say, AS IS, instead it said: FACTORY SERVICED to MEET ORIGINAL QUALITY STANDARDS. That was FALSE AND FOUL. ...

Just wanted to take a moment to let everyone know of the wonderfully dreadful experience I had with Heartland America. Between poor and bad mannered customer service and order tracking issues. Very poorly handled, and the customer support is not very ...

Unbelievably bad experience,worst cust.svce.reps have ever dealt with. Ordered Compaq computer system and Koler comp.desk online 10/13/06,which sd. allow 2-4 wks. 4 delivery, and would send me e-mail b4 they were shipped After 3-1/2 wks.called 2 see ...

I ordered a bluetooth earpiece that was shown as "in stock". It was supposedly shipped the following day. IT NEVER ARRIVED! It has now been 7 weeks since it was "shipped".Follow-up indicates that they used the US Post office (I don't really care) ...

This is my very first review with Epinions.com, but I am so upset about Heartland America, it was worth going to the effort to register just so I could gain some satisfaction. From Epinions.com I was directed to the Heartland America website to ...

I ordered a Meade camera/binoculars for a Christmas present. As an after thought I also ordered a pair of shoes for $30, since it would only cost an additional $2 for shipping. After I received the shoes, I received an e-mail that was a shipment confirmation, with a notation that the camera/binoculars were no longer available. I checked my credit card statement and found that they had charged me $15 for shipping and handling. I e-mailed them and told them I was not happy paying $15 shipping for a $30 pair of shoes. They refunded $5.

This was our second experience with Heartland America, confirming the first, and making us wonder, what were we thinking?
The first fiasco involved the inconvenience surrounding them sending the wrong product followed by dealing with the butts they call "customer service" there.
This time they sent a clearly used, abused, and completely nonfunctional product (sold as new) yet refuse to provide a postage paid return label.
These are both cases where my son saved up his hard earned money and waited for shipping, only to be disappointed with an inept and unfair company.
He's learning the hard way I guess. My advice to him? "Spread the word."

I placed an order 1/25 for express shipment which they assured me would be delivered by 1/31. I called them 2/2, shipment was on hold. I was grilled with a number of innocuous questions about where I had lived and how old my daughter was. Since I have dealt with them for years without any problems, I asked to talk with a supervisor and the cheeky person I spoke to said she WAS the supervisor! After that, she told me my EXPRESS shipment would be delivered by 2/9--7 days is express? It was a bad experience and I doubt that I will ever shop there again.

I was a "Preferred Customer."

clicked on BUY NOW and was sent to Heartland America. They offered a 2.5" AXION color tv and did not have the NAXA NX-571 as shown on Shopping.Com web page. They did, however show the same price of their diminuative alternate. In fact, after searching for ANY NAXA product on this site only produced 0 items found. Not the way to do business, especially on the internet!

Upon further attempts to buy this item, I clicked on Both Amazon sales sources listed and discovered they ALSO offered a 2.5" hand held color TV. Something is wrong with the links provided here.

Note: also found the same sources offered on other internet collective 'buying' resources offered with the same results.

Worst ever online buying experience!! Product arrived late and the box was half opened. The product was not as described and had to be returned. I was stuck with both shipping costs. MISERABLE!!!

Buyer Beware! Delivery not bad, order accuracy good, customer service not good. Watch out for ordering customer returns. I got burnt twice. Caption say's This is a customer return it has been quality checked and to be found in perfect working condition. It'll say this on shoes, coins, sun glasses, etc., you name it. Ordered a solar post light with this caption. Well it came, apart and pieces missing as well as the paper shredder that kept stopping in the middle of shredding. Quality checked, (RIGHT). To ship them back would be like paying for it twice. You would think that they would pick up the shipping seeing it was damaged, fat chance. My next order will be from someone that stand's behind what they sell. Not from someone that takes your money and run's! Oh! another one -Factory Serviced and quality checked.

I purchased a compact 1000 watt generator from Heartland America last Fall after too many camping trips where batteries in my camper failed. I got ready to use it last weekend for the first time, but it doesn't work. It runs about three minutes, then turns off. Any electrical load causes it to turn off immediately. When I first bought it, I recommended the same generator to a friend, his doesn't work either. Heartland America will neither replace or refund.

Terrible service.  If there is anything wrong with the product you bought from them, too bad.  They don't even have manufacturer contacts or offer any assistance with the manufactuer should a product be missing parts or have a defect.

I had never heard of this company until a $231.85 debit charge appeared on my bank account. I called the company--they verified that they had no record of me as a customer...looked up the charge and refused to deal further with me..saying I'd have to go through my financial institution. Obviously this company is not verifying security codes or billing address or questioning when shipping address is different. I'd be very careful giving this company my info! I'm in the process of reversing the charge now.

Not a honest and upright company!!! I purchased a product for 49.00 on-line. When I checked out they had added a 30.00 membership fee. I called to cancel the purchase and was informed that I had to wait 48hrs to cancel. This type of business practice should be against the law. I will never do business with them again.

I purchased a Memory Plus Cool Pillow which was advertised to be much cooler and more comfortable than a conventional one. The product I received did not even come close to the product description. It was every bit as hot as a regular pillow and did not exhibit the characteristics of memory foam, more like regular rubberfoam. I sent it back, having to pay the return UPS myself. I eventually received a refund for the initial purchase price including shipping, but was not refunded my return cost of almost $10.
Basically I had to pay $10 to discover that Heartland America does not advertise truthfully.

My experience with this company have been frustrating and disappointing. I placed an order and paid with a check. When the order finally came, it was one item instead of two. Customer service would not send me another item but insisted I return the single item with their return slip, which I did. They claim it was never received. Ray, the alleged customer service supervisor was unwilling to help and was quite rude. Unless this is resolved fairly, I intend to cause as much trouble as possible for these people.

My husband ordered a set of outside solar lights.  They were missing parts when delivered, and when he contacted customer service he was told that he had to repackage them, and return them insured at his own cost, and only then they would send him a replacement.  This is an unacceptable way of doing business. 

Beware-
I bought 4 goose down pillows. When the box arrived I wondered why they sent only one. Actually there were 4 in the box, to give you an idea of the amount of fill in each pillow. I then bought a electric blanket and a electric shaver and a refurbished computer. Thats when things went bad. The refurbished computer would not work. Sent it back as they said another one would be sent. The second computer arrived, it worked, but was beat/banged up, looked like it had been through WWII and noisy, like a Shermin tank. Gave up on it. Then the electric blanket would not heat on one side properly. After a dozen shaves on the rechargeable shaver, the battery would not charge. Upon opening the shaver I discovered that the battery was soldered in and to replace the battery the shaver would have to be sent back to the factory for a battery replacement. Gave up on that too.
In my opinion, their stuff is seconds that manufacturers are trying to dump. ---Beware----

I recently purchased a new Jules Jurgensen Men's watch from Heartland America. It arrived in a few days, but broken. I called to get an exchange and was told I would need to wait 10 days for a return shipping label. In order to expedite the process I paid for return shipping myself, only to find out the watch was "no longer available" and I was eligible for a refund only. My credit card has still not been credited. I will give it another week or two before I take further action. Yes, they also charge a $2.99 processing fee on top of shipping cost. This was my one and only experience with Heartland America.

I bought a cuckoo clock. It is actually a beutiful looking clock. It hung on the wall for 3 months, and then literally fell apart. It is the roof part that hangs on the nail. The whole bottom part of the clock broke loose from the roof, and the roof was still hanging on the hook. A few inches to the left, and it would have fell on my 5 yr old grandsons head!!!!!!! This thing weighs about 10 lbs.I contacted customer service, and they told me that I would have to call the manufacturer, which is located in China (go figure)!!!! This stupid thing was put together with only a few staples, and built by "assembly line slaves. Heartland America is just another ChinaMart, no better than WalMart. I will NEVER buy from this company again. Customer service was rude.

Dishonest mentions on website regarding rebate. Stated there was a mail-in rebate but turns out it is only a store credit against next order which must happen in a very short period of time.

Customer service claimed I should have checked out the rebate site while ordering despite acknowledging I would not have had enough information to process the rebate.

They send me a reconditioned on. However its written at the end of the description but its not very clear, it should be on the top of the product that its factory serviced. Be careful about Norelco Speed-XL Shaver - Model #: BB8140XL, its factory serviced.

I've ordered three items from Heartland America over the past three months. The prices are good. I got what I ordered. Delivery is a little slow ( probably due to the fact the items come from the manufacturer). No bad overall. Heartland America's Customer Service is helpful and responsive. Would buy from again.

I was hesitant to order from this company because the website seems like they specialize is cheap, poorly made merchandise. But after declining several pages of "special offers", my order was processed quickly, arrived promptly and in good condition, and seems to work great. Note that although they advertise free shipping, they add on a processing fee, so the total price is a few bucks more than expected.

1. They have a prominent order tracking tab-- good to see-- but when I checked it on Monday four days after I place my order it said the order was on hold--three days and three calls to cutomer service finally got a bright person who actually looked up the order and found that it had been shipped and gave me a real tracking number-- so don't trust the website they don't update it.
2. I prefer to give my cc number to a real person on the phone instead of using a website interface (Heartlands is a little shacky) as the sales rep totalled my order the amount was different -- shipping was higher than stated on the website-- after several cool responses from the rep I ordered it online-- they would not honor the stated shipping cost on the phone. Overall not impressed with their service.

The website does not state when items are rufurbished therefore, they are creating the illusion that they are selling new items at an extremely low price.
When I called to question the item, the first person hung up on me and the second person was extremely rude and treated me as if I was a burden. They will never get my money!!!

Avoid. Placed order on 6/11/06. Merchandise received was not as advertised on 6/11/06. Company will not reply to e-mail or fax.

Called customer service for clarification on 'free shipping' note on web page for product. Customer service confirmed that checkout page indicated nearly $20 shipping charge. I said that seems misleading. I was told by him that I was being extreme! I patiently asked to speak with a supervisor. Was put into a queue and hung up after waiting 20 minutes. I will not shop here in future.

I tried placing an order for a telescope (at a good price I might add). Although the page said free shipping, I was assessed shipping and a $2.95 "order processing fee". I spoke to an agent who said EVERYONE pays it. Not me!!!!!

Excellent radio! VERY nice look, and great sound. Shipped VERY fast, and the shipping was free! I highly recommend Heartland America!

Inaccurate display of items available. Failed to disclosed or get back to customer. Upon inquiry, it was disclosed that not in stock for a while, yet will not comply with free shipping on a more expensive order. Spoke with sales person and manager, and neither were helpful.

When comparison shopping on line, Heartland had the product I wanted at a good price and with free shipping. But when I tried to order, the order form consistently showed a $10.95 shipping charge. I called the 800 number, got a very articulate and pleasant representative and the matter was resolved instantly. She took the order and waived the shipping charge. I have ordered from Heartland in the past and have been pleased, even when something went wrong.

Wow I cant but feel liked i've stumbled upon a hidden treasure finding this site.. so much Stuff, and randomness i love it. Ha check out the lovers cusion and the long distance golf balls.

Everything I ordered was made in China and not made in the "Heartland America". All junk. Nothing was a good value. My 1250 watt power inverter would not even power 850 Watts. I got around to test it a few days after the return date so they refused to take it back. I am out $80.99 plus shipping. I will never order from them again.