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Jan 02 '08
Outstanding service! Item was shipped immediately and arrived in perfect condition!
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May 30 '08
Price was good - item arrived as promised - shipping took quite a while
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Sep 25 '09
excellent
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Oct 11 '07
My first impression of Family Video was good. I do most of my online shopping at deepdiscount.com, dvdempire.com and amazon.com, but I thought that familyvideo.com had a nice selection of movies and games, and pretty resonable prices. I placed my very first order with Family Video for an XBox Game, Fable: The Lost Chapters. Shipping took longer than I expected, but I was okay with it because I thought the rates were resonable. Then my package came. It was the wrong item. They shipped my Halo instead of Fable. The packing slip listed my item correctly as Fable, but they had shipped the wrong game. When I contacted them about this error, I was told that they would exchange the game they had sent me for the game I had actually ordered; however, I was responsible for paying return-shipment. I could not believe it! I had already paid to have my game shipped to me in the first place ... and now they expected me to pay again to have it shipped back to them ... because of THEIR MISTAKE! Considering the price of the game I purchased from them and how much it would have cost be for the original shipment of the WRONG item and the return shipment of THEIR MISTAKE, I would just as soon buy the game I ordered somplace else. Afterall, they could give me no guartentee that they would not repeat their mistake and force me to pay for a whole new set of shipping. This was the first time I have EVER had such mistreatment from a company. Family Video's motto is "to provide the best customer service" ... well, they need to change that motto. And I will NEVER shop Family Video again.
- Jason S. Wood
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Dec 22 '07
Would highly recommend Family Video for a great shopping experience.
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Jul 06 '09
Received the game sooner that expected. I was quite surprised!
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Jan 18 '08
Easy and fast!
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Nov 15 '07
Product was as advertised and received in a timely manner.
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Jun 23 '08
Excellent experience.
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Nov 17 '07
This site had what I wanted at a fair price and my purchase arrived as promised.
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Jul 14 '09
very good
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Jan 15 '08
an excellent online shopping experience
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Dec 06 '08
VERY GOO AND RELIABE. EXCELLENT PRICES
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Sep 29 '07
They should explain that 99-cent shipping means they will ship it when they feel like it I ordered on 9/17/07 as of 9/29/07 I still have not received my order yet
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Dec 22 '07
Excellent shopping experience. Received a 5 to ten day shipment in 4 business days. Packaged well and no problems. Thanks
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