Barnes and Noble

My family lived near Des Moines and then Omaha over the past seven years, and as such Barnes and Noble bookstores became a staple for us. However, about 14 months ago we moved back to Montana, and a rural part at that. (Yes, most of Montana is rural!) ...

I have had no trouble with this online store. However, I always check Amazon.com first. Amazon often has lower prices. If the price for an item is the same in both places, or if B&N has a lower price, I try to order from Barnes & Noble instead. ...

As of March 5, 2008, even the most exquisite torture could not convince me to buy from Barnes & Noble's website again, and I don't expect to buy anything in one of their stores, either. On January 9, 2008, I ordered a $75 gift card on Barnes & Noble’s ...

I have ordered from Barnes and Noble twice and wasn't happy either time. The first time it took about 3 weeks to receive the one book that I ordered. The second time I am still dealing with now. I ordered two books for my daughter for Christmas. The shipping was great. I got the order in about 1 week. The problem is that I only received one of the books that I ordered and it said they were both included in the shipment. I was charged for both books. After 3 emails and two phones calls I still haven't received the credit to my debit card that they keep promising me.

I love it. It's better than the physical store because the books haven't been viewed by other people. I intend to take advantage of the free shipping...and use the store to browse for free.

I just used the Barnes and Noble website to make an order, and it charged the credit card on which I had made a previous purchase, without giving me a chance to make a change. I have engaged in e-commerce with many companies for many years now, and have yet to find a site so awful to navigate. As well, when I called minutes later and attempted to cancel my order, I was told that I could not cancel my order, and had to have the card I had not authorized to be charged. I will have to go through the hassle of returning the package, because I was told their "system would not allow cancellations." When I called into their "customer service" line, there was the option to cancel orders, yet, when I finally got a live person, they said that that option is not available to anyone making any internet order. This is ludicrous, and I will not be shopping with Barnes and Noble again ever, for any reason!

BEWARE!! They claim fast and free delivery but yet if you preorder they won't do it!

They verified that the web site does NOT tell you that and they also don't tell you in the email that it won't ship.

Terrible online experience. Allow coupons at checkout and confirm and then raise price. Orders are not able to be cancelled even when unshipped. No money back returns at store. Very poor customer service.. Try somewhere else, I like overstock or Amazon.

I heartily agree with the other reviews who slam barnesandnoble.com. Their customer service is atrocious! I have been trying to obtain a refund on a mis-delivered package (which is also partly the fault of UPS), but have met with total resistance on the part of Barnes and Noble to help me or deal efficiently with this problem. If you order from them, just pray you have no problems.