WOW!! I knew that the customer service department didn't answer the phone for a reason, but I had no idea that it was this bad. I purchased an atv for my son for Christmas, and was even stupid enough to buy the extended warranty, and they had no problem selling either to me. He rode it 1 time and the tire would not hold air (the rim was defective). I was told by Keith in the parts deparment to send it back and they would send me another in 7-8 working days. Luckily I sent it Fed Ex. They received and signed for it on 2/22/07 and I have still not received the replacement (it's 5/10/07). Does anyone known if there is another place to purchase replacement parts for these ATV's? We've looked at this one with 3 rims and tires for long enough and have had to face the fact that this company is a joke and will never get the replacement rim and tire. Is there any way to put this company out of business so they can't rip anyone elses off. Isn't this FRAUD or THEFT? I've reported them to be BBB, but apparently they don't do anything.

Bumping this thread up because spam made it go to page two.

Carry on...

I too had all kinds of problems with this company but finally got the ATV. It took a little work but we got this thing running sweet. Took it to the trails this past weekend and it fell apart. It is missing so many bolts. Also tail light fell apart, headlight fell off, sensors broke, and to cap everything off, the oil plug melted and spit out and then the damn thing about caught on fire but we got it shut down in time that it only smoked.

Today we tore it apart to find burnt oil hoses on top of all of it.

So if you got lucky and actually received it, the nightmare might still not be over.

Oh I wish I would have seen all of these complaints before we bought from Best Price ATV. We bought 2 atv's for our kids, we received them for christmas but it has been a nightmare ever since. Parts are breaking or just falling off. I have tried to contact the company for parts, you can never get anyone and if you do they do they don't cover them under the warranty. I called again a month ago and the sales person told me they could not sell any parts since their license expired and it would be at least 2-weeks and when I call back it was 2 weeks more (sounds like a bunch of grap! The government needs to shut them down! I did report them to the BBB, even though I will probably never get a refund or even parts to fix these. If enough people complain and report them, maybe they will do something.

I am in the market to replace these 2, since my boys are so upset that these don not run. Does anyone have any recommendations?

Well, they have nixed the old name and are back with the new-old name "BMX". They just got their license in Texas, and they are based in Farmers Branch (Dallas), TX so go figure. They did answer the phone and the man on the phone was nice enough, when pressed about the BBB complaints, he said that was all Christmas delivery issues becuase they were overwhelmed. SO GLAD for this site and this thread. I am in the market for an ATV and although loval dealers are more expensive, if you spend some time with them and listen, they seem to have pretty solid answers for the differences in quality of there's vs. the online ones. Remember, virtually ALL online atv's are Chinese made and come with little to no warranty. EExtended warranties are worthless since no dealer will work on them and you must ship parts, etc. back to the online company normally at your cost. BE AWARE!

Hello,
I just wanted to let you guys know that I recently purchased 3 atv minis from this company (best price atv's).I received them in the time frame I expected. I don't see how you guys could say mean things about this company, I received excellent customer service when I call especially from customer service rep Veronica. She was very helpful when answering some questions I that i had. I think I will order more. Since ive received the four wheelers my son and his 2 lil sisters have had so much fun on them. I think I made a wise choice.

I purchased a 508 mini utility in dec. 06 for my child and it is a nightmare because he can't ride it because of electrical problems. I have called mumerous times and have no response . This company is a rip off and i intend to do something about it.

Ordered this scooter on O12/7/06 from www.rightwayatv.com

Received this ATV on 12/15/07 from Old Dominion freight.

Assembled the ATV on 12/16/07. Started it up and let is run for 20 minutes.

Hid the ATV from my son until Christmas Eve on 12/24/07. Could not start it at this time.
Had to jump start the ATV in order to get it running. Son rode the ATV approx. 2 hrs.

Next day 12/25/07 the ATV would not start at all. Tried for four hours working on it. Changed the spark plugs, changed gas checked all wiring. Had to keep battery charger on ATV in order to keep trying to start it.
After several hours the ATV started. Son rode it for 1 hr.

We left out of town until 12/30/07. Once we returned the ATV would not start. I bought two new spark plugs. Replaced the spark plug but still nothing.
Waited until 1/5/07 until a small engine mechanic could look at it.
He found that the throttle cable had broken through the carburetor cap and he thought this could be the problem with starting the ATV.

On 1/8/07 I emailed sales@rightwayatv.com. I did this from the contact page on their website at www.rightwayatv.com and from the original email I received from them after purchasing the scooter. No response.
On 1/9/07 I called 972-231-1200 and spoke to the customer service rep. She asked my number in case we were disconnected. She put me on hold for 5 minutes. She then transferred me to a person named Ben. Ben had no idea she transferred me. Ben asked me several questions about the part I needed. I explained the part and he said he knew what I was talking about. He said I need the whole throttle assembly. I told him that I had just purchased this ATV and this should be under the 90 warranty. He asked how long my son rode the ATV. I responded 2 days. He said he would have to have somebody call me and he hung up the phone.
On 1/10/07 I sent another email to sales@rightwayatv.com. Explained I wanted the part I needed or I planed to return the ATV.
On 1/11/07 I called 972-231-1200 and spoke to the customer service rep again. She put me on hold for 5 minutes. She came back and said the service department is busy and could she have somebody call me back. I said sure and gave her my number.
On 1/12/07 I called 972-231-1200 and spoke with the customer service rep again. Explained I would like to return the ATV. She asked my purchase date and said this would not be possible. I asked to speak to a manager. She put me on hold for 20 minutes and never returned.
On 1/14/07 I received a response from my above email attempts. A person named Tony responded explaining they lost some personnel and apologized but assured me I would get the correct part.
On 1/16/07 I replied to the email from Tony. I gave explicit instructions on the part needed.
On 1/20/07 I received the wrong part.
On 1/22/07 I sent an email to Tony asking if I could send him a picture of the part required.
On 1/23/07 I received no response so I took three pictures of the part in question and sent this to parts@rightway.com with salutations to Tony.
On 1/24/07 he said he received the picture and will get the correct part sent in the mail.
On 2/6/07 I sent an email explaining it had been two weeks and we still have not received the part. I again explained I would like to return the ATV.
I never have recieved the part, attempted to dispute charge with credit card company and that was useless.
DO NOT BUY FROM THESE JOKERS.

Thankyou all for posting your horror stories here. I always research the "reviews" of a company before I ever purchase from the internet. I could find nothing until I did a google on Review Bestpriceatvs. I'm a member of Epinions.com and have not frequented the forum very often. All of you are responsible for me saving money and grief. I will not buy from this company becuase of your reports. At the risk of being edited by the moderator, may I also suggest that you tell your stories at resellerratings.com Good luck to all and thanks for the advice.

In addition to
http://www.bmxpowersports.com
http://www.freedomscooter.com
http://www.bestpriceatvs.com

they have another new URL

http://www.QualityGoKart.com

I have never before done business, on eBay or anywhere else, where a vender just will not call you back or give any meaningful response. I have now!! I purchased an ATV thru ebay from Jenni at ScooersRfun. At that time, she called me and told me about the ATV. I purchased thru PAYPAL and NEVER heard from her again! I was never given any info about the deliver of the ATV. It did, however, show up at my door about 6 days later. It had no instructions & no manual (for the service care, and alarm).
It did not come with a bill of sale or a certificate of origin, both of which are required in California for registration. Some parts were missing. It runs fine, I just can't take it out of my yard. After repeated (many, many) requests (emails) for her to contact me so we could discuss these issues, I finally had to leave a bad feedback on her ebay account. WELL!, that got her attention....kind of. She left a bad feedback on my account, claimimg I hadn't notified her of the problem and hadn't given her a chance to fix it. I did get an email with a bill of sale attachment and asked if I would accept nullifying both our BAD feedbacks to Nuetral. I said that I would only do so after I received the Certificat of origin. Then an Email came that stated someone was working on my problem.....about 10 days ago! Still no Cert.!!
It has been 5 weeks since my purchase and still no phone contact and no way to register my ATV.
Are you even considering purchasing anything from scootersRfun?

You must be mechanically inclined to put together the go-karts. They tell you on the website that they are 85% put together. That is not the case.

You must be very patient. You will be put on hold for quite some time before speaking to anyone. You will be forced to wait way beyond the time they promise when ordering parts that never came with the go-kart in the first place.

I wish I would have taken the time to look up any complaints before I made my purchase. Buyer Beware!!

I would like to reply to Mr. Cunninghams post. I am the one he is speaking of. He bought the atv from me. Paid through PayPal. He gave an incorrect phone number, so I could not call him at any time. Repeated emails failed to get a response with a correct phone number. I posted his PRO tracking number on his PayPal payment and sent an email with the tracking info. He says that I didn't do that but the records, email, and posting on PayPal prove that to not be true. I shipped the atv anyway and the freight comp. took a chance and dispatched to deliver the atv. Luckily, he was there or he would have had to pay an extra fee for a second dispatch. The atv arrived 6 days after purchase which is fast for freight, even with the phone number delay. He claims that there was no manual. There was a manual, but none of these come with a repair or technical manual. Only a users manual. He told me on the phone when he initially called me that he knew atv's and would have no problem with it. When he told me about the missing paperwork, I asked him to get me the vin number and would have a new title and green papers sent. After a week, he wrote back and gave me the vin. I ordered the paperwork sent and emailed the bill of sale. A week later, I followed up with him and I wrote to see if the paperwork had arrived. He said it had not. I had my shipping manager send it again. She did, priority mail. He said that he didn't get that one either. He then filed a claim on PayPal for a full refund, but wanted to keep the atv or have me pay to ship it back. I personally saw the paperwork proof of the shipment of paperwork to him. So, I ordered for a 3rd time, signature required, the paperwork again. He got it. Hmmmm.
PayPal agreed that he has all he needs and closed the dispute as did Ebay. He also violated ebay policy by contacting my customers outside of a transaction with them. They have written and called me and I have forwarded those emails to my Ebay powerseller rep and to Trust and Safety. They are investigating his actions.
I sell a LOT of atvs, scooters and inversion tables everyday. I have sold these products for over 7 years. I have thousands of happy customers. I have shipped to every one of the 48 lower states & Hawaii and even have shipped electric scooters to our great service men and women in Iraq and Kuwait and they are transporting them around the bases. I am proud of my products and the service I provide. I can only provide service to those who will provide correct contact info and are willing to accept help. Once in a while, Murphy's law will present itself and make for an unpleasant experience. I do all I can to help my customers and fulfil and correct any problems and concerns.
Mr. Cunningham has his paperwork and wrote to say that he is happy with his atv now.
I have a slight comment on Best Price ATV. I had a LONG one month business relationship with them. That was enough to almost ruin my great reputation. In that month's time, they managed to NOT ship most of my customers new product, parts, or communicate with me or my customers. They DID, however, manage to charge my business credit card $1000 without my approval and without a product order. It took 3 months but that charge was deemed unauthorized and fraudulent and I was reimbursed. So, I am in agreement, DO NOT DEAL WITH BEST PRICE or what ever their name is this week. Thanks for your time. Jenni, Scooters Are Fun

Has anybody dealt with USAATVs ? Not sure if they are related to BestPriceATV & RightWayATV or not but they sell the same machines, even use the same pics in their adds. Does anyone have any XP with them. I might just shop local for a used one.

No, neither one of those companies are affiliated with Best Price. I have spoken with both RightwayATV and USA ATVs and they didn't have much good to say about BestPrice. They wouldn't come out and give much detail about their dealings, but I could tell that it didn't turn out well and both vowed to never do business with BestPrice again.

Warning about USAATVs.com. Here is what it says on the BBB web site:

File Open Date: 11/11/05
Principal: William Vernon, Partner
Phone Number: 317-938-8489
Web Site Address: www.usaatvs.com
Membership Status: This company is not a BBB member
Type of Business: All-Terrain Vehicles

CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the BBB due to a failure to respond to complaints. Mr. William Vernon, listed as Partner for U S A ATV's.com was previously co-owner of Wicked Rocket. On July 12, 2005, Wicked Rocket's membership with the BBB was revoked by the BBB's Membership Standard's Committee due to failure to eliminate the underlying cause of complaints on file with the BBB concerning delivery of all terrain vehicles.

Called bestpriceatvs and talked to Scott. I was going to purchase the 70cc two speed go=kart for my daughters he informed me that the 70cc were out of stock at this time and they only had red and blue in the 90cc go-karts I could place an order but he could not give me a definite time on the arrival of the 70cc, He talked with someone and told me he would give me a break on the 90cc if I would be interested. I placed the order and the kart was here in seven days I could not believe it.
I took the thing to my father-in-laws and put it together I had to make a trip to the hardware store "had three missing nuts and two bolts that I wanted to replace" I put this kart together and I must say that it is a really nice Kart and very quiet. This is a Christmas present for my girls and it is going to be hard for me to wait, I want to give it to them now!
I have taken it for a spin around the field at my in-laws and believe me that is not easy this kart is for kids "very compact" and I really like the remote start and shutoff/lockout and the over both shoulder and around the waist seatbelts a very sturdy roll bar.
The only negative is the fact that it did not come with an instruction manual I called and they are sending one, it does come with a VCD that shows someone putting together a larger go-kart. I was able to put it together in about three hours without the manual.

I agree, Best Price Atvs suck. I ordered a go cart. The order took 2 months to come in. When it arrived, the go cart was out of the crate and pieces everywhere in the truck. And to top it off, No manual. Try putting together and finding parts to put this thing together. So, I got my auto-head friends to put all the peices together. My kids drove the go cart for a day, the shock broke off.....fixed that...drove it for another day, then the brake caliper fell off (these were put together prior to delivery). Now the go cart has a busted transmission, and Best Price Atvs tells me, the transmission is a "wearable" part. So, its not covered!!! So much for the 90 day warranty!!! Lets see, we got about 3-4 hours of driving time, we had the go cart for about 30-40 days (about 20 of which is was parked), and the thing cannot stay together or breaks down. I am advisting all the people I can not to buy from this place.