IAM A VICTIM OF BESTBUYATV ALSO. WE ORDERD TWO 70CC 4WHEELERS NOV 11TH WITH PROMISES THAT THEY WOULD RECIEVED IN SIX DAYS OR LESS. WHENE THAT NEVER HAPPEND WE TRIED TO REACH THEM AND NOBODY WOULD ANSWER THE PHONE. WHEN WE FINALLY GOT THROUGHT THEY JUST PASSED US OVER TO THE PARTS DEPT. WHO HAD NO IDEA WHAT WE WERE TALKING ABOUT. THEN THEY PASSED US OFF TO SOMEBODYS VOICE MAIL. HOW CAN THESE IDIOTS STILL BE IN BUSINESS OH YA THEY ARE THIEVES THATS HOW. WHY HASNT ANYBODY GOTTEN VIGILENT AND TAKEN MATTERS IN TO THEIR OWN HANDS, I WOULD BE DOWN TO RIDE ON THE OWNER IF SOMEBODY KNOWS WHERE TO FIND THIS LITTLE RAT. HERE WE ARE TODAY JAN.15 2007 AND STILL NO ATVS, BUT R CREDIT CARD WAS CHARGED I HOPE THE OWNER OF THIS COMPANY GETS A SEVERE CASE OF HERPES OR SOME GOD AWFUL STD.

Melinda5:

Their customer service does indeed SUCK! I wasn't disagreeing with that. For the owner to treat you that way is ludicrous! If he can't handle the stress of running a business then he needs to hand it off to someone else before the whole thing goes down the toilet. (It's already been flushed and it's spinning quickly.) If a company grows too fast and it's not prepared, it can be disastrous. This company seems to be on its way down so someone had better do something to turn it around.
I think that the biggest problem seems to be that they were established to be a wholesaler to dealers, not to consumers. There seems to be a lot less cumtomer service and logistical issues when you're selling someone a whole trailer full of atv's rather than just a single atv. If anyone from bestprice is reading these posts (it doesn't appear they would have the time, but...) you guys had better deal with these issues or it's only going to get worse for you.

mompopsanta:

I'm with you on the online shopping thing. It's way too convenient to pass up. I wasn't saying everyone is exaggerating. I was just saying that I believe you can tell from the tone of some of the posts that you're not getting a true story of what has happened. When you're angry, you can't help it. It's just when I'm trying to get an unbiased opinion about a company, I can't if all I hear is the complaints. What if the negative experiences are the exception? Maybe they really do have 95% customer satisfaction. Still, if you own your own company, I'm sure you understand that if you have even 1 unsatisfied customer, that's too many. You can't please everyone, but if the customer is always right, you have to at least make them feel that way or they are going to be a thorn in your side. Even though I got my go-kart and I love it, I wouldn't in any way recommend these guys until they get their problems straightened out. I guess I need to be grateful that I didn't have the experience that some of you had.

I had a much similar experience. A good friend of mine purchased an ATV from them and received it the first of December. I assembled it for him. I was impressed with it. Except for a few problems, it was fine. After that, I decided to purchase one for my boys. Ordered it on the 8th of Dec. Got the order confirmation and all. Started waiting for the ATV. No word and no ATV from them. Tried calling and busy, busy, busy. I spoke with someone twice, first time, the rude lady put me to a voicemail that was no longer good. Second time she sent me to parts voicemail after I said don't put me on hold or to voicemail. Finally gave up the day after Christmas and cancelled my order by e-mail, fax and certified mail. Amazingly received an e-mail confirming the cancelled order immediately after hanging up from West Coast Products ordering the ATV from them. They shipped the next day and received it in good shape, assembled it and had it running in 60 minutes. Would order again from West Coast Products but never from BestPriceATVs. But my friends ATV is still running with no real problems. I have wished him the best.

Got my refund from bestpriceatvs for the go kart order I canceled after receiving the wrong item just before Christmas. I count myself lucky. Our credit card company had stated they would not hold us liable for the charge and try to get the money back on their own if a refund was not given. Luckily, this will not have to happen. Maybe someone over there is realizing customer service is worth it? Either way, I will not deal with this company again.

I decided to buy from bestpriceatvs.com because my first choice, Motorxtremes.com, sold out the same day I chose to order the pink Stinger 110. My daughter wanted pink, so I searched for days on every website that I could possibly find. BestPriceATV's had a super cool 403=303 Mini PowerWheel 110cc ATV (Big 16" tires, 10 colors)110 ATV with big tires that was avaiable in pink. My husband and I both called for days, literally hundreds of times) and we also got hung up on, left messages with no return calls, etc. as others did on this site. However, I demanded once I finally got the secretary on the phone that I speak with someone b/c I had calls so many times, etc. Well, the person that took my order finally was very helpful after I explained my frustrations about the company. I told her that I had concerns as to whether they were a legitimate company and she explained that they are a wholesaler...they are just now entering the retail world. I really needed that pink ATV, so I went ahead and ordered with her...she told me that she would make sure that my child gets pink and that it gets to be before Christmas. Well, she did get it to me in plenty of time and it is sooooooooooo cool! She even called to confirm that she got me a pink one and that she had shipped it. Alos, she took $50 off my ATV for all my issues that I had gone through with them. I feel like the ATV that I ordered is worth the crap that I went through, but the way this company does business is ridiculous...I agree! On the invoice for Madisyn's ATV I saw the company that they get their supply from, so from now on I'll try to by from that company.

We bought 2 A T V's from bestbuyATV.it was the worst thing i ever did .We did recieve them but we never got any paper work to take to D M V we have tried for over a month to talk to someone but no one will call us back We have 6 kids and dont have money to throw away these were for christmas these people are rude and dont care who they hurt!What can we do?

Spoke with Tom at Bestprice, a real regular guy and commented and joked with me about his time living in New England where I'm from. Talked football and ordered an ATV 150cc for my kids for Christmas. Being well in advance I was not worried about it arriving on time. Just over a week before Christmas I was told by Tom by phone that the ATV I ordered was not available due to a problem at the shipping ports in California. He upgraded me to an ATV with more features. This was ok! As the Holiday drew near I could not reach them by phone. Finally a tracking# and then the ATV delivered as promised (old dominion) Create was damaged however bike was not. My kids were very happy. I did not receive some parts for the bike however it is up and running fine. Never received the cover that was promised. I doubt I will ever get in touch with them if I have to utilize my bought and paid for extended parts warranty.
NO ANSWERS TO E-MAILS OR PHONE CALLS EVER! BUT I WILL NOT STOP. So far I have only lost a cover,parts and I'm sure a warranty. I CAN ONLY HOPE THAT THE PEOPLE WHO HAVE CHILDREN WHO DID NOT REALIZE THE JOY OF CHRISTMAS MORNING WITH A NEW BIKE,GO CART OR ATV BECAUSE OF BESTPRICE SOMEHOW GOT THEIR WISH IN THE END!
SHAME ON YOU BESTPRICE (SOMEONE CLOSE THEIR DOORS)
I WILL PURSUE WHATEVER MEANS NECASSARY TO MAKE THIS COMPANY MAKE GOOD ON THEIR OBLIGATIONS. My salespersons e-mail for what it's worth is (tom@bmxpowersports.com)and we all know their phone#.

I wanted to reply to the DOT257 post earlier about the quality of the ATV's. I put in a post on Christmas Eve about the troubles we had been having while putting the ATV's together.

I am not an expert, but so far, as we get to the end of January, our ATV's are doing good and functioning fine. My 10-year-old really has enjoyed it and it has held up well.

I do feel bad for all those that ordered and never got their ATV. We had a rough beginning getting it, putting it together & getting it started, but now all seems well.

I am to some extent holding my breath. I can tell by all these posts that if something breaks, it's highly likely we can't depend on the company to help us fix it.

terry zimmer
13401 denton drive
farmers branch, Texas 75234
United States

Domain Name: BESTPRICEATV.COM
Created on: 20-Jul-06
Expires on: 20-Jul-08
Last Updated on: 20-Jul-06

Administrative Contact:
zimmer, terry zimmertbz@aol.com
13401 denton drive
farmers branch, Texas 75234
United States
9726202699 Fax -- 9726202448

Just an update, and some comments. When we ordered or ATV's online we were worried of risking the chance of it being a scam.. The price was affordable and with no shipping charges we couldn’t resist... Well we were one of the lucky ones that received our ATV's before Christmas. We put our orders in a day apart and received the units a day apart. In the time of delivery, I made it very clear to the shipping company (Old Dominan) that I have a child I have to hide these units from. They were very accommodating, matter of fact the morning of delivery, I had my grandson home sick from school. I called the trucking company requesting a phone call if possible from the driver when he was on his way to my home, and I did get that phone call, which worked out great.

Putting the units together were not a problem for us. Everything seem to go into place just fine. My husband did have some questions which were answered.. YES we had the busy signals and recording too.. YES that was very frustrating too! But we did get our questions answered.

We bought the 411 Mini, it's a small 110 and my grandson loves it, it's just the right size for a beginner. He's 9 years old and I have no worries of him driving it. I have never seen any shops locally with this style, This ATV is very sharp looking, with the front and back racks and chrome motor parts. I find it very impressive. Not going to mention any names, but we did go shopping locally and found that all the units that size and smaller (90cc) were in the price range of $2,100.00 and up, without the features this 411 BMX offers, heck most of the units locally only had paper for headlights!

We bought the 300 Automatic and we love it, it's sturdy and very easy to drive and again a very impressive looking ATV. I feel very safe driving this and I am a grandma! This unit is so huge my husband and I both ride together, he bought a nice storage unit which straps to the back rack, it has a built in seat back, and makes it ideal for a passenger.

For the price I think we outshine any ATV in our area, they really are great looking vehicles and so far we have not had a problem with either one! We are on them everyday. Now mind you we are not rough necking with them (that’s dangerous!) but we are enjoying our leisure rides through the many trails we have on our property and private road.

I too had friends that fell in love with our units when we showed them off right before Christmas.. We had two families that went home that same night of viewing ours and ordered ATV’s for themselves.. Yep you guessed it, they were among the people not receiving them for Christmas, they knew it was probably too late in ordering and simply canceled their order and found something locally, for twice the cost. We all go riding together and no one has any complaints….

Sorry if I was long winded, but I was just watching my grandson having fun on his ATV this morning and had to share.

Unlike many other customers of this company, I received my merchandise. I ordered it in September 2005 for my son's birthday party. It came a week late in spite of paying for "rush" delivery.

The go cart has NEVER worked. I paid for an extended warranty. I've made no less than 100 phone calls and have been treated mostly very poorly. Terry lied about having a warranty service agreement with a local mechanic.

It's Jan. 31 now and I'm still stuck with a worthless birthday present. They are terrible. Do not buy from them, it is not worth it.

I bought 2 atvs from this place and i have had nothing but trouble with this company. they dont want to ansewer the phone are say the parts or on the way.BUT THERE NOT.I have a sti150 from them that when you start it it smokes really bad for about four min,but acourding to this company thats normal BULL.do thay think every one is stupied.These people are **** and should have to go out of business.Iwould rather ride a bike than this crap.By the way thank you for reading good luck to anyone else who deals with this company.

I just posted a note about a problem I had with a bestpriceatv.com reseller, scootersrfun.com or eBay seller 54nash.

Here's the link:

http://www.epinions.com/msg/show_~threads/cat_id_~22/id_~12465/forum_id_~145

If you are buying a scooter, I recommend avoiding these folks based on my personal experience. I will be setting up a site at www.scootersrfun.net where I will post my research for others to benefit from when we find a company that will stand behind their product.

I am currently going through the dispute process with eBay / PayPal, and I will update here when I get to the end of it.

Wish me luck!!

I'm sorry that you all are having problems with your transactions. I have bought 3 scooters for my kids at different times from ebay from that seller and they are all great. I bought one to try them out and immediately ordered 2 more. My kids friends parents in the neighborhood bought too and they all are like a mini scooter gang, riding them in the neighborhood. We have all had good luck with them so I have to say that I would highly recommend their products. In fact, this spring, i'm getting one of the big ones for me and the wife to take on vacation. Once in a while you get a lemon, and sometimes you get bad customer service, but from my experiance, I give them an A+. I don't know about best buy atv. I bought direct from ebay. I think you just had a isolated event.
You do seem bent on revenge though. Maybe you should chill. buying a website to blast someone? Oh well, to each his own. Tom, happy scooter owner.

Its funny that you showed up just now to post this. Since the only contact I have had with this so far is with the seller in question, I can only guess that:

1. You are the seller
2. The seller asked you to come here and post.

In either case, your one data point is far overwhelmed by the 4 pages of negative feedback on bestpriceatv, where the seller obtains her product.

Also, if you want to see more evidence, get on eBay and check out the feedback on 54nash. There are more than a dozen negatives (almost all scooter related) and 11 mutually withdrawn comments (likely all scooter related). In each case, when a buyer filed a negative feedback against 54nash, they were retaliated against by getting negative feedback filed against them. Check out the patterns in the feedback as well. Every problems is blamed on shipping damage or "lost" shipments. Pretty funny, as the scooter I received was packed very, very well. But, my problems were also blamed on shipping damage, and there wasn't any such damage.

If only 54nash would spend as much time providing support to her customers as she spends making excuses and filing negative feedback....

So, stay tuned....

Well, I am a lurker on this site, and check out opinions and reviews, but never posted before. I thought this seller deserved a good shake and wanted to tell how good the seller treated me. In fact i bookmarked her auctions and added her on my favorite list of sellers. Sorry for your troubles, but you do seem a littel vengeful. You are not the only one who can freely write a post. No body told me to write this. Just sharing like you did, my positive experiance. Good luck with your campane. Not everybody has a bad experience. I would be careful what you write thogh. you dont want to get in legal troulbe. Just a word of advise.

Thank you Patty. I do plan to do reviews of these companies as well.

I just wanted to put a last reply about our ATV (BMX 302 Mini 110cc EX regular tire). At the time of my last post, all was well with our ATV. Our kids LOVED it,well, until one of our boys was riding it and he looked down and it was on FIRE! He jumped off & ran to get us.

It was way back in the woods near our creek (thank goodness!) and we kept the ATV & woods wet until the gas ran out. We believe it might have just developed a leak from the tank or line and when we were discussing it, the ATV caught on FIRE while my child was riding it around!

We tried to keep our distance in case the Gas Tank Exploded. None-the-less it was destroyed. We didn't have a fire extinguisher and recommend all ATV owners buy an extinguisher and be aware of this possible defect. Our ATV was only 3 months old.

PLEASE BE CAREFUL....We are searching as we speak for a government agency to merely report a possible defect or danger (to keep these machines safe for our children)