I'm from Louisiana and also like most, placed an order on Dec. 11,06 with assurances that the shipment for two 110cc ATV's would be made in a week...plenty of time before Christmas. Its December 27, no ATV's, and still no charges to my account, nor a answer on the 1866 474-5060 number. Someone posted on the site a 972-247-9011 number that seemed to ring forever, but unlike the 1866 # was answered and not disconnected. I cancelled the order and was assured that it was. Like most on the site, it probablly won't. I checked again with my credit card company to assure that my card was not billed yet and reported the card lost. This may work, especially since the card company won't stop the charges and only allow someone to dispute them.

Well BestPriceATVs.com aka BMX Imports aka Freedom Scooter made the local news in Dallas TX...see the video below.

http://www.wfaa.com/sharedcontent/VideoPlayer/showVideo.php?vidId=109570

December 21st, 2006

News 8's Shelly Slater goes to Best Price ATV to find out why so many customers have not received their merchandise

I am also a victim of Best Price Atvs, I orderd 2-110cc midsize powerwheels, Jane called and said that they were held up in customs but they were going to upgrade us to another 110 that was the same size. She promised that we would get it by Christmas, which we didn't, when they did come they said that they put 2 on the truck but there was only 1 there, and to make matters worse they put a 110c sticker on the motor of a 70cc mini and hope we wouldn't notice. We refused it and will now start the fight to get all our money back. Not only did they try to scam us they actually overcharge us 100.00 for what we got. I felt uncomfortable about this order right away and started trying to call the day after the order was placed, never once did I get a hold of one person that helped me, when they answered and that was rarely, I was cut off or sent to someones voicemail, I couldn't have cancelled the order if I wanted to. We finally went yesterday and got our kids a Baja 90cc atv from Costco for 850.00, it was in good shape, didn't need a whole lot of assembly, and we have Costco's excellent customer service to back it up. I have wasted hours on this and my kid's christmas was still ruined. I would love to see some kind of class action lawsuit against this company. I would also like to get a hold of someone in the media in the Dallas area, if anyone has a name that would be great.

See the following thread about bestpriceatvs.com

There have been a number of reports here as well:

http://www.buggynews.com/topic7789.html

To the person that recommended schytown, you should also stay away from them... see the following:

http://www.buggynews.com/topic4707.html

Just to let you know I have had a very similar experience with Bestbuy ATV's, promises they wouldn't keep, orders not being delivered, no help after the sale, no parts, and it gets frustrating. The owner says that he does so much business that he cares about the 80% sales, and forgets about the remaining 20%. I don't want to be in that 20% bracket. I did find familygokarts.com to be a reliable company to work with, and they did get my order to me in time for Christmas, staff is very nice, and they are a Christian site.

I have tried to work with bestpriceatv.com to get replacement parts that I have needed since AUGUST of 2006. I have been more than patient and I have finally just scraped the atv that I purchased and have received a new kids atv from www.familygokarts.com. As promised it took about one week and with help from the customer service people, I was able to get my atv in plenty of time before Christmas. Familygokarts.com answered the phone when called and I have had no problems with ANYTHING>..a flawless sale.

Terry and Keith at bestpriceatv.com should take lessons from a site like familygokarts.com
Here is some more info from Better Business Bureau - Dallas Texas (link for full article) http://www.dallas.bbb.org/news_20061219.html

Complaints Revving Up on Online Orders From Best Price ATVs

Dallas, TX, December 19, 2006 -- An online seller of ATVs, go-karts, parts, and accessories based in the Dallas area is the subject of a growing number of complaints to the Better Business Bureau concerning non-delivery of all-terrain vehicles (ATVs) and other goods ordered as Christmas gifts; delivery of damaged items; and difficulty contacting the company about the problems.

Customers all over the country are complaining to the BBB about non-delivery from Best Price ATVs, 13401 Denton Dr., Farmers Branch. Because the ATVs were ordered as Christmas gifts, customers are especially anxious to find out if the vehicles will be delivered or the problems solved in time for the holidays.

Best Price ATVs offers ATVs, go-karts, parts, and accessories through a Web site. The company has also done business as Freedom Scooters and BMX Imports. Since January, 2006, the company has had an unsatisfactory record with the BBB in Dallas, due to unanswered complaints. During the BBB's 3-year reporting period, the company has been the subject of 30 complaints alleging non-delivery of vehicles or parts, and delivery of defective merchandise. Of those complaints, 16 are unanswered by the company.

Now, more complaints are pouring in. As of December 20, 2006, there are an additional 73 complaints pending. These complaints are being sent to the company with a request for the company to reply. The BBB has asked the company to respond to the unanswered complaints and the pending complaints, however, the complaints remain unanswered at this time.

Here's what some complaints say:

From Louisiana -"I ordered the ATV as a Christmas present for my kids. I placed my order at the beginning of October to be certain that it would be received in plenty of time for Christmas. At that time I was advised that the particular model was on backorder but that I would definitely have it in time for Christmas." Although the company promised delivery, she still hasn't received it.

From South Carolina - "I ordered a go-cart for my son's Christmas gift … I have left message after message for these people with no response." To make sure that she would have the go-cart in time, she purchased a go-kart in her town. She's asking for confirmation from Best Price ATVs that her order is cancelled.

From Connecticut - "I ordered an ATV for my son for Christmas online. I received an automated receipt by email. I have tried countlessly to contact through email and phone with no luck. The phone line is busy 24/7. I paid using a credit card. I wanted my purchase. It was the only price I could afford. If I cannot get the item, I expect a full refund."

Finally received an email back from bestpriceatvs saying they go my email and are checking on it. The original correspondence sent to them stated the problems from my earlier post and demanded a full refund (did not want them to fix the problem, just give me my money back). At this point, I have not had my credit card refunded after canceling my order. The "customer support" rep stated it should only take about 3 days. Waited a week and called my credit card company to dispute the charge. If it is not refunded as promised, the credit card company will go after them and it is no longer my problem. Apparently, I am able to do this because I refused delivery of the wrong item. Boy am I glad I used a credit card instead of my debit card. Also, followed the link from the Dallas BBB and filed a complaint with the FTC. Just got the FTC response and it basically says they will keep the complaint in their database and if a pattern emerges, they will do something about it. They do not take action on one individual complaint. Sooo, I encourage everyone screwed by bestpriceatvs to file a complaint with the FTC.

like the rest, i ordered a atv on dec 11th. said it would be delivered by christmas. till no sign of it. i sent numerous emails, faxes, phone calls, no response. finally got a call 26th saying they were shipping that day. got another call the 28th saying it was on the loading dock and was going to be shipped. i dont believe it has been shipped!! afraid to try to cancel order after all the problems i have heard from people still being charged after canceling.

I have been reading the complaints on the delivery of Atv's and other products from this company. I also ordered from them. Put my order through on 11/28/06. I received my units in plenty of time for Christmas. We are very happy with the Atv's we received. We ordered the 707/508 Mini Utility 110cc ATV and the 300-D Huge 300cc AUTOMATIC, both seem to be working and running fine.And like most it was very hard to get through on the lines, customer service is terrible, but we did get through with a couple of questions, which were answered. My concern after reading all these complaints, can these units be defective and we not know about it? Should we be concern for our safety while riding these ATV's. We are also thinking will they even honor the warranty, luckily we didn't purchase the extended warranty. Like most, I also checked out BBB and internet websites looking for complaints before I made my purchase with this company and I didn't see anything! I am hoping the complaints are just based on the promised delivery date for Christmas and not the product itself.

I too recieved my order. I placed an order on 11/28/06 for a 150cc go-kart, and recieved it about three weeks later. Their website says that they have 100 percent customer satisfaction and that they have long lasting friendly relationships with their customers. This is not the case. I had and have sent numerous emails and have tried to call too many times to count. Weather or not this is the Christmas rush I dont know. But from what I have seen they have poor customer service. For the product, my go-kart is running fine so far. I have not run it much yet, but it seems to be ok. It had a leak in the gas tank when I got it, but I sealed it and it seems to be fine now. This may have damaged during shipping. I do however need a manual in case it breaks down, and I need a certificate of origin to register it for the trails in New York. I will continue to try to get through, but if this is a sign of their customer satisfaction I can only imagine what kind of nightmare it will be like trying to get parts. I can only hope for the best. Good luck if you decide to purchase anything through this company. I will try to keep you updated.

I did find out a little more why you cant ever get through to these people. When I talked to them today, I asked why I couldn't ever get through and the lady said because they only have two operators answering all the phones, and she said their are constant calls. She also said that they are so busy that they can barley breath and that they have loads and loads of orders going out constantly. I wouldnt jump to conclusion with them right away, just because they are busy, just have some patience, and I so far have talked to 3 different people and they have all been very helpful and corteous. Good luck and I'll keep you updated with whatever else I find out.

I had placed an order before Christmas and received 2 303's and 2 508's, we have had nothing but problems with these units. I have tried calling for over a month and can't get anyone to help me fix them. I had spoke with Chris and Keith told me that they would look into it and call me back (guess what? no call). That was once and the rest of the time busy busy busy. I have emailed Chris, Keith, and the owner and never one response back. I have problem such as electrical problems, shocks, batteries, missing parts, damaged parts and even wrong colors. What else can be wrong? Out a lot of money and my kids can't even use this things. Some 90 day warranty and customer satisfaction they are not going to stand behind anything.

These who have not received their orders be thankful get you money back and go somewhere else. You don't need or want this trash.

I too ordered from Best Price ATV's. I placed my order on 11-24-06 and received it four days after Christmas. This was upsetting because it was a Christmas present but we explained to our twins that they would arrive shortly after Christmas. We would have received them before Christmas had we have given an alternate color choice. I had trouble like everyone else getting through and started to panic when I read all of the complaints but once we received them, it took only 3 hours to assemble both units. We ordered the 110's and are very satisfied so far. We also took them to a local ATV shop to have them look them over and they said they could not see anything that would be harmful to ride. They sell almost the exact same unit for 995, where we paid 628 so even they were very impressed with the quality and the price.

I'm thinking that with as many orders as these people have there have to be a lot more satisfied customers than there are unsatisfied.

I bought my machine and it was delivered. Thats all I can say that is postive about about this company. The 110 that I recieved had a broken tie rod, Scuffs and scratches throughout and is very difficulat to start. Several attempts to contact company by phone and email have been a waste of my time. Never mind the helmet and cover that I was suppose to get as well. As far as I am concerned they can stick those you know where.
STAY AWAY FROM THIS COMPANY!!!!!I just wish I lived close to them because the junk they sent me would be in their lobby!
Fortunatley for me my son took it all in stride on Christmas morning when he couldn't ride his new toy.
STAY AWAY FROM BEST PRICE ATV!!! They are a company of cowards who dont know customer service. Contact your credit card compnay if its not to late.

we western union the money for a new 4 wheeler and we did it on the 14th of december and we still dont have it... they told us if we western unioned it on the 14 of december we would have it by the next 4 busness days.. well we have called and called and nothing.. we finaly got to talk to someone and they keep giving us the runaround..so we are contacting a lawyer if we dont here something soon...we also bought one 2 mounths ago and it has been problems sents day one....they had us send them pictures and a reciet and we cant get the keith guy to call us back we took it and had repairs done on it and they said they would refund the money.... we are still waighting .we did what they asked so why cant they do what they said they would...

We ordered our mini ATV on 12/12/06. We were guaranteed delivery before Christmas.
We received the 4 wheeler two days after Christmas. My daughters came in the living room on Christmas morning looking for it. They only found a letter from Santa explaining that Rudolph had been sick and was unable to carry something that large. What a disappointment for a little kid!!
Anyway, once we got it, there were many missing parts. There were no screws for the battery, so we made several different trips to hardware stores and auto shops to find the correct size screw.
Once we finally put screws in the battery, we expected the ATV to start right up. It wouldn't even turn over.
We had a mechanic to look at it and he found a blown fuse. We put a new fuse in it and tried again. Still didn't work. The next thing the mechanic found wrong with the 4 wheeler was that there was no "juice" getting to the spark plug whatsoever.
I have called OVER AND OVER with no live voice to talk to. I have emailed four different times with no response back. I went to my bank and they are investigating the company for me. They are going to pay me back the $508 that we spent on our DEBIT card, and try to get the company to reimburse them. So, if you used your debit card, see if your bank will do the same.
We still have this unusable 4 wheeler in our garage, but will never be able to use it.
We are wanting to follow up on a law suit.
I am SO SORRY that you have all had the same experience as us!
Traumatized in Tennessee

I ordered a go-kart from Bestprice ATV's on 11/21 and received it 11/28. The box was a little mangled but they seem to have put enought extra cardboard in there to keep things safe. They advertised it shipped with a steel framed box covered in cardboard. There was no steel frame. I didn't get to put this together until two days before christmas so I was really nervous that bolts would be missing etc.
I was very happy to see that only two bolts has fallen out in shipping and I found every washer and nut in the bottom of the box. No instructions came with it but I only hed to re-do one step so it wasn't too bad. It wouldn't start at first but I pulled the sparkplug, re-gapped it, (gap was a little big) and put it back in. Fired right up and has run great ever since.
It was indeed very difficult to get a hold of these guys around christmas but they only had 14 phone lines and said they were in the process of getting more. My sales guy was extremely helpful in getting me all the documentation to register it. There were some very unhelpful people as well. (One guy told me to call back at the end of January to get my bill of sale!) These guys need some serious management changes (computer system, better phones etc.) They sounded completely unprepared for all these orders they were getting. All you ever hear of any company is the complaints so I decided to write about my fairly positive experience. These guys were $1000 cheaper than the next closest price I found and they offered free shipping! ($400 to my house!) So for the price I thought it showed up very quickly and it works great. There's most likely a lot of satisfied customers out there as well, but we never will hear from them. If you don't hear any complaints, everything must be great! That's the way life is.
So let's give them a little slack. As soon as they work out their management issues, they do have some great deals.

I check back occasionally, just to read what other people have written. And I'm very happy that some of you have had somewhat 'decent' experiences. I just wanted to respond to the last post. While I'm very sorry about the people who received damaged merchandise or didn't receive it at all, and expecially for all those children who didn't get their biggest present under the tree...... MY BIGGEST complaint was the fact that they were rude and didn't really care. I went to their warehouse in person and spoke to the OWNER, Terry Zimmer. He was rude, didn't care and had enough time to come out 3 separate times to 'trash talk' to me, but didn't have enough time to find out why I was there, or help me. I don't care if a company has the best products in the world for the most fabulous price ever... if that's how they treat their customers and what they consider a long lasting relationship (before, during and after the sale), then they honestly aren't a company worth doing business with. Since all this began, and I filed a formal complaint with the Better Business Bureau of Dallas, I have received a phone call to ask how they could help me and today, I received a letter apologizing and stating that I never should've been spoken to in that manner. It also stated that my order had been canceled and my credit information deleted from my file. This was signed by someone named Melodie in customer service. I personally think the owner himself should have been the one to apologize to me, since he was the one who was so rude. And I would certainly hope that my order was canceled, since I canceled with the owner, while I was standing in their warehouse. They did try to charge my credit card, and thankfully due to my Christmas shopping, it didn't go through. Guess that was my only luck in my dealings with this company. I found what I was looking for and my son has ridden it everyday without fault.

I looked up the BBB in Dallas Texas and all these claims of 43 or seventy something complaints against them are exaggerated. The BBB themselves say they have received 32 complaints about these guys in the last THREE YEARS! While this is hardly acceptable, it's not nearly as bad as some posts in here have made it sound.
I understand people are ticked off about their experiences but if you're going to share them with the rest of us, please don't exaggerate the facts just to get back at these guys. It's not helpful to anyone.

I have not had any more dealings with Bestprice and i will certainly not recommend them to anyone. I have my own business and deal with the public all the time. i certainly would not treat customers the way Bestprice treats theirs. if they are "too big", they need to reconsider their advertising. don't promise what you can't deliver. no exageration. while there may not be enough complaints file, it does not mean that we have all stretched the truth. just try to get answers or cooperation and let us know how you make out. Owning your own business means you don't always have time to run around so i was relying on this company to help alliviate some of the Christmas shopping i needed to do. because of them, i had to spend 24 plus hours trying to locate a dealer either online or local to fill their void. While I understand that some have had pleasant experiences with this company, it seems that the small mom and pop santa's did not. so before you assume exaggeration, please give us the benefit of the doubt.