Quicken Loans

Pros: Customers being treated with the highest respect and personal care.
Cons: Loan being sold in the first 30 days to Chase.

Gabe Sarji is an amazing person.  He handled us with such professionalism and concern.  He made the loan process an act of customer service.  He made himself available by phone and e-mail. He gave us a direct phone number to contact him ...

Pros: Conveniently scheduled closing to be in our home.
Cons: Additional documents needed to be signed after closing, but the notary came to us again.

The Quicken Loans team and refinance process was just about the most efficient financial decision we've made.  Everything was handled by phone, or email and the final closing documents were signed in the convenience of our own home.  The rate ...

Pros: Sean made this whole process an easy one!
Cons: I can think of none!

This was not the first time I have refinanced on line but it was my first time using Quicken Loans. I have to admit, I was not looking forward to this process based my previous experience. However, this turned out to be a very enjoyable process, ...

Pros: Easy, quick, very reasonable costs.
Cons: Absolutely none!

After an exhaustive two go rounds and six months trying to refinance with our then bank, Wells Fargo, I finally emailed Quicken Loans and received an email reply within 10 minutes and a phone call within the hour.  Anthony Markiewicz, the mortgage ...

Pros: If I had a question it was answered promptly
Cons: No list of what papers I needed to start with

Overall, my experience with Quicken Loans was excellent.   I was using Quicken Loans to receive a mortgage for a vacation home.  Everyone I spoke with from the first day I called was very helpful and friendly.  I was able to receive ...

Pros: Professional service from the get-go!
Answered any and all of my questions immediately.
Cons: Almost too easy. 
Motivates me to refinance again as soon as I can.

My experience with Quicken Loans was outstanding!  A friend recommended them after his favorable experience.  I'm very glad he did.  I was shopping around for a month or two and did not find anyone to be very helpful or friendly.  ...

Pros: Easy, knowledgable staff, quick
Cons: None that I know of

I just recently completed the loan process with Quicken Loans to refinance my home and this was my second experience with them.  I was looking to see if I could improve on my already good rate and roll up a second mortgage to lower my overall outgo ...

Pros: Helpful employees
Freandly service
Eazy to reed closing papers
Cons: SLOW, SLOW. Tell me upfront what to expect. DO NOT tell ne storry.

I call Quicken loan and in one day I call Quicken loan and in one day I were approved for refinancing of my house. Bob work with me on interest rates and were able to find the comfortable solution. At this time he promised me two weeks no hassle closing. ...

Pros: The loan transaction was handled professionally by the VP.
Cons: The initial high pressure salesman with mercenary ethics.

Initially my wife and I had a bad experience with a high pressure salesman using guilt and misinformation to push through a package with unacceptably high closing costs and small bottom line savings. As an example, the salesman tried to convince us that ...

Pros: Fast, great rates, online submissions, accessible loan officer, continuous point of contact through the process
Cons: No face-to-face contact

We did a fair amount of rating shopping when we were looking for a home loan on our new house.  We knew that we would be pushing well into the jumbo range given the cost of the house, but we thought we could get by with just 20% down and not 25% or ...

Pros: personal contact who was patient and knowledgeable.
Cons: 1 error caused an extra day of going back and forth to fix it.

It was an overall good experience. I liked that they worked hard to find the best loan for me. I was given several options and the person I spoke with took a lot of time to make sure I understood everything. I called several companies and this was the ...

Pros: Friendly and helpful staff. Good communication. Very eager to help us with the process.
Cons: The process is dreadful. You can't avoid that but, financially, it's definitely worth it.

We were looking to refinance and had two terrible experiences with two other companies. It completely turned us off to the idea of refinancing, even though big savings were involved. Quicken did not present any of the obstacles and hidden fees the other ...

Pros: National network
closing took place at home
Cons: Pressure to pay initial $500
Many delays in closing

The people I worked with, Mark Wacker and Angela Williamson, were very helpful in getting the refinancing completed on our home.  We were able to get all the work done we needed to, get a reasonable interest rate and still not raise our house ...

Pros: Quick with the paper work turnaround
Nice to close in my own home
Cons: Was difficult to get a hold of people at times to answer questions.

Using the Quicken Loans online system was so much simpler than when we first purchased the house we are in now. Being able to sign everything online was so simple and made the refinance much simpler with mine and my wife's busy schedules. Also being able ...

Pros: Everything was timely. Numbers were exact. We never left the house. .
Cons: None!!! Wish we could have met Keith in person to thank him!

We were so pleased with our refinancing with Keith Gerard from Quicken Loans. He was very patient with our many questions. Everything he said was exactly true at closing. We got a great rate and this refi helped us to have about $400 more a month. ...