General Reviews of MCI Worldcom Customer Service

Pros: They are great marketers, too bad they can't deliver on their promises.
Cons: All aspects of the "service" Worldcom provides

I can't stress this enough - avoid this company at all costs. I signed up for wireless service in September 2001. Worldcom sent me a phone. The phone displayed roaming right out of the box at my house. I returned that phone and was promised a new phone....

Pros: None
Cons: Extremely poor customer service, when you do get through. Horrible billing.

I have WorldCom Wireless in the Cincinnati area. Reception is ok, but you will loose calls when you are in buildings. The rates are good, but it is not worth the billing hassle. I am now on my second check that I have sent to them that has not come off...

Pros: Prompt billing
Cons: Reprehensible customer service, Shady deals, Incompetent management

Trust your Epinions, friends. I should have remembered to look up some reviews on MCI Worldcom Wireless before I plunged into the hell that is dealing with them.

My MCI Worldcom nightmare started with an early-morning telemarketing call about...

Pros: ok signal strength (provided to them by Verizon.) So way pay MCI?
Cons: Next to impossible to connect with their Customer Service. Plus billing errors.

For weeks I have tried to call MCI WCOM Customer Service. The recording states they are unable to handle calls due to upgrades they are making to their system and volume of calls. Well they must have been working on their upgrades for the last two...

Pros: None!!!
Cons: Worldcom Wireless needs to be put out of business.

I signed up for Worldcom Wireless service in
December of 2000. I signed a 2 year contract with a "option out" at one year with no penalty. That should have been my first clue. Why not just have a one year contract? Maybe you will forget about...

Pros: ABSOLUTELY, POSITIVELY NONE!
Cons: Pretty much everything but ESPECIALLY THE CUSTOMER SERVICE!

From the experiences I've had with both my fiance's cell phone service and mine in the past year alone, I have come to think that all cellular services are full of #@%@! However, MCI - Worldcom Wireless, by far and large TOPS THE CHARTS!

None...

Pros: None
Cons: Mismanaged Customer Support, Incorrect or misleading phone numbers, unhelpful, uninformed reps

It's quite obvious from the numerous reports listed here that I am not alone in my problems with Worldcom Wireless.

My chief complaint stems from the fact that I have been stuck with a broken cell phone for almost 2 months now, and Worldcom...

Pros: NONE WHAT SO EVER
Cons: They Will LIE They Will Cheat They Will Treat The Customer Like Cr*p

Do you like stress? Do you love headaches? Do you love banging your head against the wall in total and utter frustration? If so, then MCI Worldcom Wireless is most definitely the company for you. Their service is spotty; their customer care is...

Pros: The service plan selected did provide a free albeit outdated telephone.
Cons: Poorest customer/billing services I've had. Often no way to reach live operator.

What is wrong at Worldcom customer and billing services? My scathing review is based upon not one, but numerous repeated billing errors and frustrating interactions with this company. I started "service" with Worldcom Wireless in March, 2000, and...

Pros: Absolutely NONE. NONE, DO YOU HEAR ME?!
Cons: Unconscionably incompetent management, billing, customer service.

I only wish I would have read these opinions before I would have signed up for the service. I have never had a problem with MCI long distance, although I know a lot of others have. Unfortunately, Worldcom wireless is absolutely the most poorly managed,...

Pros: ATT service
Cons: WorldCom Billing, Customer Service

Please refuse to do business with WorldCom Wireless. Customer service was HORRIBLE because you waited 20 minutes at the least waiting to speak to a customer service rep. When the rep came to the line, he or she was very rude, uncooporative, and clueless....

Pros: None
Cons: Poor customer service, Inaccurate and incomplete billing.

I signed up for a wireless phone from Worldcom after a sales rep called my home in December 2000. I de-activated service as soon as my 12 month service agreement was up. When I signed up, my agreement included 1000 off-peak minutes, free for the first...

Pros: hmmm....cannot really think of any
Cons: plans that don't exist, delayed billing, and promises not kept...

I have read some of the reviews..and I really hate to say this about the Wireless dept...but it is right..I had the worldcom wireless for over a year and half...and from the start I was never really on the plan that I signed up for...and when I tried to...

Pros: couldn't tell you
Cons: inaccurate billing, poor service

I activated an account with MCI worldcom last march and have had nothing but problems ever since. I've done everything i can think of to fix my problems but nothing has helped. Instead of typing my complaint over again, I am going to just paste a copy...

Pros: good free phone & plan, uses AT&T network
Cons: Unbelievably poor and incompetent service

It's been two weeks since I replaced a stolen phone. It looks like I'll never again make a cellphone call with Worldcom Wireless.

I had immediately called to report the stolen phone. They suspended the service. The next day, I obtained a...