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HomeElectronicsCellular Phone ServiceGeneral Reviews of MCI Worldcom Customer Service
General Reviews of MCI Worldcom Customer Service

General Reviews of MCI Worldcom Customer Service

Overall Rating: Product Rating: 1.0

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Beware of MCI

by datruthman , Mar 23 '01
Pros: None
Cons: Avoid at all costs, literally!!!
Why anyone would join with MCI is beyond me. MCI along with its evil brother Spirit are the two most harassing telecommunication companies out there. Even not being an MCI customer, you get bombabrded with calls, in my case at 8:30ish or 9 in the morning...
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Buyer Beware, Something's Fishy At WorldCom

by Barefooter Epinions Most Popular Authors - Top 1000, Mar 23 '01
Pros: Are there any?
Cons: Poor customer service, shady contract
When an MCI WorldCom representative showed up at my husband's work, they presented an offer we thought was great for our needs. A free Nokia 5180 was dangled under his nose and a $10.50 re-occuring credit was pitted against their regular $24.95 a month...
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Worst service I ever had!!

by swfarran61 , Apr 20 '01
Pros: NONE
Cons: Takes forever to get anyone. Can't help will your problems.
MCI Worldcom has the worst customer service I have ever had to deal with. I have had to call them 3 times since I have had the wireless service. The first time I called it took 20 minutes to finally get to talk to someone. The second time, I never did...
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Caveat Emptor is right!

by mattquinlan , Apr 27 '01
Pros: none
Cons: terrible customer service, worse billing system
As a travelling consultant I have been relocating every 9-12 months for the past 5 years. Because of this I have learned a thing or two about cellular phones and cellular providers. I've had Alltell, Intelos, MCI Worldcom Wireless, and Sprint as...
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A mistake that I regretted for a year - a recurring nightmare

by g1bbonsj , May 14 '01
Pros: None - you will be pitifully grateful if they ever get anything right.
Cons: Don't believe me? Please read the blow by blow account. You'll laugh, you'll cry ....
When I purchased my mobile phone, I signed up for direct payment.

This request was ignored, and I started receiving requests for payment.

I called up on 28-Sep-2000 [representative: Pamela x1545], paid my bill, and requested again...
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Product Rating:Product Rating: 5.0
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MCI is my favorite provider

by mszorak , Jun 24 '01
Pros: MCI is efficient and offers up to 5,000 dividend miles for joining
Cons: none to the date.
Recently, I signed up for US Airways dividend miles program. along with it came the chance to switch my long distance provider, obtain 5,000 dividend miles, and get a free $50.00 prepaid phone card. This may sound too good to be true, but it isn't. The...
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Product Rating:Product Rating: 2.0
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I wish I had more choices in cell service providers

by alexaks , Jul 12 '01
Pros: Good local service, decent price
Cons: Customer Service, billing
After trying AT&T and Nextel (each for a year period), I decided to give MCI a shot. (I live in NYC, so result in your area may vary.)
I use my cell 2-3 times a day, more on the weekends. Most of the time the local coverage from MCI is adequate,...
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Product Rating:Product Rating: 1.0
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What Customer Service

by nocustomerserv , Jul 18 '01
Pros: Decent Local Service
Cons: Customer services non-existent and no roaming
Customer service is the worst possible. I have had my phone since Mid January and have not received a bill yet. Long hold times and runarounds is all you will get when you call. I have called three times and have been given different answers every...
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MCI World-Crap

by soulja , Jul 20 '01
Pros: Absolutely Nothing! Avoid MCI World-Crap like the plague!
Cons: Everything! If you can think of it they'll screw it up!
MCI World-Crap is the worst cellular provider in the history of mankind on the face of the earth! This is an understatement. Mere words cannot describe the frustration of dealing with the customer non-service reps at MCI World-Crap. Be fully prepared...
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The most frustrating wireless you can attempt to use.

by morpheusxp , Jul 30 '01
Pros: Free phone
Cons: The phone never works in your area.
I was really looking forward to receiving my free phone Worldcom had notified me I would be receiving. And $29.99 a month for 250 any times minutes and 1000 night and weekend minutes sounded like a pretty good deal. About a week after I notify them to...
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How does Worldcom survive when they can't even provide service??

by patrickmcclell , Aug 29 '01
Pros: None
Cons: Incompetent sales reps. Fraudulent tactics. Lost orders
I would love to be writing a review on how I think the Worldcom Wireless service compares or how their rate plan compares to others, but unfortunately, Worldcom Wireless has lost my two orders for service and I'm not masochistic enough to think that I...
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where's my txt messaging?!!!!

by pinoy50 , Oct 05 '01
Pros: pros? oh yeah, more peak hour minutes
Cons: cust. serv. reaks, bad signal in other places compared to verizon.
After canvasing from either going through cingular wireless, a t & t wireless or worldcom wireless, my friend who sells cell phones and cell phone providers told me that it's better to get MCI worldcom wireless because of the price and the off-peak...
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The worst of the worst

by kennyz , Oct 16 '01
Pros: There are no pros whatsoever.
Cons: Unreasonably long hold times, uneducated reps, inconsistent answers, no follow-through.
Like many other posters here, I signed up with WorldCom wireless due to a promotion that sounded wonderful on the phone. Free Motorola phone, free activation, only $30.00/month.

I was told my a supervisor on the day that I signed up that I...
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RUN AWAY!!! RUN AWAAAYYY!!!

by Pyanfar , Oct 17 '01
Pros: No Bill!
Cons: Everything!
I got this great deal in the mail last year - a spiffy-looking new phone, FREE! Activation, FREE! Nationwide long-distance! No roaming! First month, FREE! 180 anytime minutes, FREE! Only $29.95 a month! Detailed billing! Phone tracks minutes used!...
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Worldcom Needs a Lawsuit

by knichol , Nov 01 '01
Pros: cheap
Cons: you get what you pay for!
aged1200@yahoo.com is generating a list for a class action against worldcom.

I live in Texas. I chose worldcom because it had free long-distance and roaming. If I could turn back time...
My story matches most I have read here. No bill...
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