General Reviews of Verizon Customer Service

Pros: good cell coverage
Cons: having the feeling you have been cheated by the company with the most expensive service

When buying a Verizon phone don't count on getting the rebate. I filled out my rebate form and sent in the receipt and cut off the label on the box. After going through all this trouble about a month later I received a letter from Verizon stating that they could not process my rebate because I did not include the UPC label.I called the rebate center and Verizon Wireless and they said they could not help me. I then went to the Verizon store to cancel my service.After giving my reason for terminating my service the salesman said the exact same thing had happened to him even though he , like I , specifically remembers cutting off the UPC label and mailing it in. He said that he was having trouble resolving his issue but assured me he would take care of my problem . I haven't heard back from him . It is not worth $50 for me to pursue this issue any further. If you are buying a phone from Verizon and cant afford it with out the rebate , I suggest you don't buy it .

Pros: they know how to extort money from their customers
Cons: terrible service and unethical

Verizon is unethical. They mischarged me and argued with me about it, even after I had already resolved the issue with a customer service rep. They are unethical. I feel like they steal. Customer service is terrible!

Pros: None that I can think of.
Cons: ALL of this company! Frequent service problems, lousy customer service, and constantly increasing costs.

If you have ANY reason whatsoever to contact Verizon you are in trouble. Wait times are excessive, assuming you can get into the right tel number. The bill states: Questions about this bill? Call this number ***-***-****. Unfortunately, when you get an agent (not an easy feat) she says, "Oh, I have no visibility into billing statements, I'll transfer you - - ". Then another hours long wait. If things like this were isolated incidents, it would be one thing, but this is SOP for these SOBs.

I'd say if you get any Verizon service, be prepared to keep it because you won' t be able to even cancel it.