General Reviews of Verizon Customer Service

Pros: Good rate packages, coverage area
Cons: Horrible customer service

This is a opinions based on the customer service I received while assisting my grandparents at the Verizon service center in Clear Lake Texas.

After being with GTE (which became Verizon recently) for the past eight plus years my grandparents...

Pros: Good plan for a decent price.
Cons: Not so good service

When I signed up for verizon, I was a newcomer at the game of buying my own telephone service. My family had been a user of Verizon so I decided that it was what I was going to subscribe to also.

I called their company and signed up for...

Pros: good pricing on calling plans
Cons: horrible buisness practices / rude customer care

Although Verizon wireless has some very nice features and calling plans , I am very disappointed with what I consider unfair buisiness practices as well as poor customer care with many mistakes on billing.

I am a recent new customer to the...

Pros: Products and services worked (when available)
Cons: Customer service polite, but very clueless and unhelpfull

We were happy Verizon customers, for quite a while, until they called us, asking us to consolidate our billing under one name. We had accumulated local, long distance, cell and DSL services with them and had them split between my name and my wife's. In ...

Pros: NONE
Cons: call their customers liars

If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars.

My...

Pros: Absolutely none that I can think of.
Cons: Calls don't go through. Bad reception.

I just don't understand how a friend of mine can call me here in Illinois from California and he sounds like he's right next door...but when I call my mom 30 miles away on my Verizon phone, I can hardly understand her. We had to keep the phone for the...

Pros: The pricing plans are reasonable
Cons: Customer service stinks! They owe me money and never paid me.

I had Verizone after my mobil account changed to this company. At first, everything was okay. I'd had my account for about three years and had a good working relationship with the people from Mobil.

As soon as I had a problem with a...

Pros: reasonable rates, easy connection
Cons: high roaming, terrible customer service, wouldn't cancel contract after service-plan ended, continued billing adding fees.

I called Verizon to cancel service when my contract ended. A month later I was still getting bills. I called to ask why. They said I signed a new contract and requested another phone. After two months of calling they admitted their mistake and promised...

Pros: None that I can see.
Cons: Bad customer service, hidden fees, and fictitious charges.

BEWARE!!!
READ YOUR BILL:
Did you know that GTE phone service has changed its name to VERIZON? Did you know it is also cheaper to call Hawaii than it is to call within the state of Texas?
Did you know legally they could harass you BEFORE...

Pros: connection was fairly clear.
Cons: Hellish customer service

My boyfriend and I bought cell phones a little over a year ago. We chose a 2 for 1 deal with Verizon as our provider. I called to activate the phones and the rep who assisted me was not at all familiar with the model phones I had. This caused him a great...

Pros: Can't think of any!
Cons: Hidden fees, really expensive roaming, HORRIBLE customer service!

Last fall I got a cellular phone because I'm a teacher and it is very difficult for people to reach me during the school day. I picked the most basic plan, and the whole time AT&T was my provider, I never had a single problem. Verizon Wireless took...

Pros: There is no pros about this company.
Cons: Very poor customer service. Don't live up to contract. Over billings

The company said it would service our area. And it did not. Got calls on the bill that never were made.They said they would take the calls off and they never did. They said we were in there call area at the time of getting the phone and and we were not....

Pros: phone was just .01, itemized bill in detail
Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.

I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the...

Pros: Seems like a good deal
Cons: Hidden charges, Poor Customer Service, Contract entrapment

I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone:

I got the phone/service at a local mall. The salesguy told me that there was a...

Pros: good if you use your phone a lot, I guess
Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses...