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by jpeter , Feb 14 '01
Pros: Good rate packages, coverage area
Cons: Horrible customer service
This is a opinions based on the customer service I received while assisting my grandparents at the Verizon service center in Clear Lake Texas.
After being with GTE (which became Verizon recently) for the past eight plus years my grandparents...
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by jedi2932 , Feb 11 '01
Pros: The only pros to Verizon are the"non-human services!
Cons: In short... the lackluster customer service reps, as well as any other Verizon employee.
I was looking for a great deal in a cellular service provider, and I suppose that is where I went wrong. My wife and I signed up for a plan that would cover NM and AZ and soon learned that we were lied to. The cost was 30 cents per minute inside our...
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by jsquarejj  - Top 200, Feb 05 '01
Pros: Fast answering, friendly people who really try.
Cons: Corporate information systems are primitive.
To me, the most amazing thing about mobile phone usage is that the rate of growth is staggering despite the fact that users have such low opinions of call quality and customer service.
I'm a satisfied Verizon Wireless user in the San Francisco...
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by peachjam - Top 1000, Feb 04 '01
Pros: Professional Image, Wide area access
Cons: Very new to my area, still glitches in the system
I started using cellular services over 4 years ago, and over that time I've seen a lot of changes on the "B" band. All the while Cellular One has dominated the "A" band. Competition is good for pricing, but terrible for corporate takeovers and...
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by aloha_kitty , Feb 03 '01
Pros: not to long a wait on hold
Cons: doesnt get problems cleared up
Way out here where our cell choices are limited and there are many dead areas to begin with, i at least want there to be a decent customer service dept when I do need them. I had set up my service and paid the deposit all at the Verizon phone mart at...
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by MommaBare , Jan 30 '01
Pros: Virtually no 'pros' to speak of. Unless you like being raped and abused.
Cons: Poorly trained customer service reps, frequent billing errors.
Oooch! Owch! Well, here I am again. Re-entry was a bit rough! I haven't written an epinion in so long, and all this change. Well, I have been motivated, because I threatened the customer service rep that I would write a scathing review of their...
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by jennyleigh , Jan 29 '01
Pros: They are all over the country
Cons: Horrible customer service.
I would not recommend Verizon to anyone. They have horrible customer service. The sales people, although very nice, do not know anything. And, if you are unfortunate enough to have to call their national service center......good luck. Those people...
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by Beawriter , Jan 26 '01
Pros: The pricing plans are reasonable
Cons: Customer service stinks! They owe me money and never paid me.
I had Verizone after my mobil account changed to this company. At first, everything was okay. I'd had my account for about three years and had a good working relationship with the people from Mobil.
As soon as I had a problem with a...
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by tadasa , Jan 25 '01
Pros: reasonable rates, easy connection
Cons: high roaming, terrible customer service, wouldn't cancel contract after service-plan ended, continued billing adding fees.
I called Verizon to cancel service when my contract ended. A month later I was still getting bills. I called to ask why. They said I signed a new contract and requested another phone. After two months of calling they admitted their mistake and promised...
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by ctannehill , Jan 23 '01
Pros: None that I can see.
Cons: Bad customer service, hidden fees, and fictitious charges.
BEWARE!!!
READ YOUR BILL:
Did you know that GTE phone service has changed its name to VERIZON? Did you know it is also cheaper to call Hawaii than it is to call within the state of Texas?
Did you know legally they could harass you BEFORE...
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by ams1212 , Jan 23 '01
Pros: Can't think of any!
Cons: Hidden fees, really expensive roaming, HORRIBLE customer service!
Last fall I got a cellular phone because I'm a teacher and it is very difficult for people to reach me during the school day. I picked the most basic plan, and the whole time AT&T was my provider, I never had a single problem. Verizon Wireless took...
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by LtlRedHen3 , Jan 20 '01
Pros: VERY helpful customer service
Cons: can't think of any
I've had my Verizon phone for three months now. I've had nothing but wonderful service from them, both locally and through the 800 number.
I've switched my calling plans twice already, once to get more minutes, and once because I needed...
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by loriellen , Jan 19 '01
Pros: Fast response to questions, great coverage
Cons: Few phone choices
This is my first epinion. I feel compelled to write because my experience with Verizon has been excellent, and I think it's important to give credit where it's due. Good service has become so rare...
I have been a Verizon customer for a year....
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by sweetsue_98 - Top 100, Jan 19 '01
Pros: Friendly, and I have to say they have improved!
Cons: Most of them are gone!
June 22,2001
I must say that since we first started our service with Verizon wireless, and now, there has been a 100% improvement. They not only know the answers, but are most helpful. Hope you enjoy reading about a company that really "got...
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by MythSpell , Dec 22 '00
Pros: Decent Calling Plans
Cons: Horrendous Service
In a year of cellular service with Verizon, I have yet to have a single excellent conversation with their "customer service". The front line reps are in serious need of training. Even worse is that the supervisors attempt to avoid taking...
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