General Reviews of Cingular Wireless Customer Service

Pros: The customer service people know how to use a phone and talk into the receiver.
Cons: The company tries to portray itself in a kind and friendly way. Completely bogus!

The customer service managers are rude, belligerent, dissatisfied with their jobs, and show no compassion or flexibility for the people who help them make a living.
After nearly being killed in an auto accident "out of my calling area" I was charged an extra $200 for the minutes that were ran up calling the police, a tow truck, booking a hotel, and all the other headaches that came along with the accident. After never running over one minute in two years, or having a late payment you'd think they'd cut us a break. It didn't happen. They treated us as if we were delinquent customers who were too poor to own a cell phone.
I would find another cell phone company with no roaming charges to do business with if I were you.

Pros: NONE
Cons: TERRIBLE CUSTOMER SERVICE,CONSTANTLY OVER BILLED

CINGULAR WIRELESS HAS VERY POOR CUSTOMER SERVICE, I ONCE CHANGED MY PLAN TO NATION WIDE SO I WOULD HAVE FREE ROAMING AND LONG DISTANCE, THE PRICE WAS AROUND 79.99/MONTH.I WENT ON VACATION A FEW WEEKS AFTER,WHEN I RECEIVED MY FIRST BILL AFTER MY TRIP IT WAS OVER $700 FOR ROAMING AND LONG DISTANCE.WHEN I CALLED CUSTOMER SERVICE THEY SAID IT WAS A BIG MISTAKE AND IT WOULD BE CORRECTED.IT TOOK OVER 3 MONTHS FOR THEM TO CORRECT IT PARTIALLY. I HAD TO CALL THEM AT LEAST 10 TIMES BEFORE I FINALLY HAD A REP THAT TOOK THE TIME TO HELP ME.NOT TO MENTION THE WAITING TIME TO SPEAK WITH A REP IS CRAZY.YOU'RE CONSTANTLY PUT ON HOLD AND TRANSFERRED ALL OVER THE PLACE.I ONCE WENT INTO A CINGULAR STORE AND THE MANAGER THERE CALLED CINGULAR AND HE WAS VERY UPSET WITH THE CUSTOMER SERVICE THAT HE RECEIVED FROM THE REPS. I'VE HAD LOTS OF BAD EXPERIENCES WITH THEM IN THE LAST 2 YEARS.

Pros: The phone hasn't caught fire and exploded yet
Cons: Billing errors, lousy cust serv, spotty coverage even in large metro area

Started using the free long distance my phone plan came with and Cingular charged me for my long distance calls. I call their customer service, they adjust it off my bill, and the next month I'm charged for my long distance calls again. Have to repeat this process every month. I guess "free" has a different meaning to Cingular than to me. Their customer service people sound bored, disinterested, border on rudeness and don't think, just repeat what their screen says. I'm shopping for another provider.

Pros: Warm and friendly and helpful service.
Cons: Can't think of any problems with service.

Had poor service with Sprint and very high bills. Decided to make a switch to my fiance's service Cingular. We created a family plan to share minutes/ cut our costs. Great idea!!!! The switch ocurred smoothly which included a great rate, rollover minutes, and a free color phone. The 1st bill was under $140. The next bill was approx. $80 for the both of us.