General Reviews of Alltel Customer Service

Pros: None
Cons: Terrible customer service hours and no customer care what-so-ever

When my old cell phone contract with alltel ended, I renew another with alltel. All was great when I receive my new phone, until I lost the new phone within a month. Getting hold of customer service took forever and when I get through, it didn't get anywhere. In the end, I decided to pay the early cancellation fee and not have to deal with such bad service ever again.

Pros: None
Cons: Very rude and bullish customer service!!

Alltel agent LIED to take advantage of elderly mother when she called to terminate service no longer needed. She had been a loyal Alltel customer for over 10 yrs. Agent convinced Mom to accept new phone at NO CHARGE and NO CHANGE in service or contract and stated she had 30 days to return at no cost.

Bill received 21 days later for $46.79 'equipment fees'. Called Alltel again to terminate, was told to take to local Alltel office to return. Local said NO, been 25 days since receipt of new phone! Called 'customer support' again, was told contract had been renewed for 2 yrs., was binding and rudely said nothing will be changed unless $200. penalty is paid!

This was so-called customer support to a fixed/low income elderly lady who no longer needed a cell phone. All she wanted was to terminate her service after 10 yrs.!

Horrible, Horrible, unethical company!!!
Beware!!!!!!

Pros: Good plans (including text messaging plans). Marked improvement in tech support.
Cons: NEED HELP IN CUSTOMER SERVICE IN THE WORST POSSIBLE WAY !

Coverage fair in general. Pricing is good, especially text messaging (unlimited text messages for $7/month). However if you have to deal with their customer service, especially on billing, they have NO clue what to do. Sends a text message "reminding you" of an overdue bill, which is HIGHLY unprofessional IMHO. Tech support is bad (up from horrible), but it looks like Alltel is trying to improve it. NEEDS HELP IN CUSTOMER SERVICE IN THE WORST WAY !

Pros: NONE
Cons: NO CUSTOMER SERVICE, MISREPRESENTATION OF PLAN, SERVICE DROPS OFF CONSTANTLY.

I live in the Rhinelander, Wisconsin area. The customer service representatives in that office act as though it is not their job to help customers and act as though they are being inconvenienced when you ask questions about your plan. They are extremely rude and ignore their customers. They have misrepresented the text messaging plan. The phone drops off constantly.