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Hotwire

Hotwire
Overall store rating:  Store Rating: 2.0
Reviewed by 276 customers
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Review Summary About the Author

Horrible!!!!

Written: Nov 13 '09

Store Rating: 1.0

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Full Review
Horrible customer service. I'll never use these people again nor will I use their parent company, Expedia for that matter.  My wife and I booked a trip to London in June. In late July I was diagnosed with cancer and was not allowed, due to my MD orders to go on the trip, as I was going through chemotherapy. To make a long story short, we had to cancel the trip. We did get our money back from the hotel but are still going thorugh hell and back triyng to get something out of our flight. They said we had to use the same airlines, United and BMI to get our full credit. Amazing how they told us 2 months earlier it would be flight credit. Needless to say, all Hotwire cars about is getting your money then screwing you over when you need them most. Go through Travelocity. They are cheaper by a few dollars anyway. I can only hope no one will lose the thousand some odd dollars we may lose. My only hope is that Hotwire will fold and disappear so honest consumers won't be taken advantage of again.

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Epinions.com ID:
chad6227
Reviews written: 1
Trusted by: 0 members

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