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Neiman Marcus Online Store

Neiman Marcus Online Store
Overall store rating:  Store Rating: 2.5
Reviewed by 30 customers
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Review Summary About the Author

Unbelievable customer services (BAD)

Written: Mar 16 '09

Store Rating: 1.0

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Full Review
I ordered a dress.  It came, it was fine. I then ordered a pair of pants.  79.00 on sale.  They came, no tag attached.  I called customer service and was told some items don't come with tags?  OK, I thought about it over the weekend.  I called again, I was told the same thing.  I went to iron the pants.  The wrinkles in the back of the knee clearly told me these pants were USED.  I called again.  I got a supervisor.  The pants a) should have had a tag and b) clearly someone did not inspect my shipment.  Now I had to re-order the pants, ship back the old ones.  Not a penny off for my aggravation and lies. Not a discount for my next order. Just a lame apology.  They probably get away with this alot.  The need better inspectors, and their customer service people better wake up.  I will not order again, ever. 

Recommended:
No

What product did you purchase or try to purchase? Clothing - pants
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Epinions.com ID:
janccm
Reviews written: 8
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