Avoid Vonage like it's prison. They are parasites!
Written: Aug 15 '08
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I have been with Vonage for 3 years…My 1st ISP (optimum online) with the Vonage service, quality, and stability itself was pretty good, not perfect but good enough for me. I changed isp’s to Fios and the Vonage service, quality, etc became virtually bullet-proof. Let me be clear here, with Fios the vonage service was perfect. This is why I was strong supporter of the Vonage voip home phone services…
We have 3 teenagers. Needless to say, the need for an additional phone line became essential. Please understand that up until that point, I never had any reason in involve Vonage Customer Service Team or their customer service department, or even their billing department.
After I received a return call from Vonage Sales Department with respects to adding one single additional phone line to my already existing account, my relationship with Vonage would never be the same.. At one point they added and billed me for 6 or seven totally independent phone services. Understand they (Vonage) without my knowledge or consent had created no less than 6 accounts for me that I was totally unaware of until they billed my debit card.
Trying to cancel those accounts without having the particulars like log in information or password information was difficult to say the least. Again, Vonage created those account without my knowledge or consent, so how could I have that information? The story only gets worse from here so I will simply condense my thoughts as best I can other wise my post will be the size of a large novel..
Vonage sales practices are fraudulent and deceptive, period.
Vonages billing practices are illegal and criminal.
Vonages customer service tactics and practices are all of the above.
My fix: I applied to my new voip carrier and had my number ported right out from underneath Vonages grubby, and greedy little fingers, while that took place I canceled my debit card as that was Vonages only way into my pocket… I can only hope that some where, some time a class action suit is taken against this company.
Recommended:
No
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Epinions.com ID:
tf0r1
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Location: NJ/PA
Reviews written: 8
Trusted by: 0 members
About Me:
Microsoft Certified Professional (MCP). A+, Net+ certified.
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