LuggageOnline.com - You Can't Beat Free Shipping & a Low Price Guarantee!
Written: Sep 11 '05 (Updated Sep 11 '05)
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After my last trip, our wedding and honeymoon in Mexico, our luggage was in bad shape. I thought my luggage was pretty good, but the baggage handlers managed to rip our bags, tear off a handle, and rip a zipper. I was surprised our things arrived in one piece, even though we had decided it wasn’t worth bringing back breakables.
In preparation for our next big trip to South America, I decided it was time to invest in a “real” piece of luggage. We wanted a hardside piece of luggage that would withstand many legs of a trip, be easy to travel with, and to feel safe enough bringing back some breakables. I found my piece of luggage – a Delsey hardside.
Luggage Online
After much searching on the internet, I found a few websites that carried this luggage. I found “Luggage Online” in my searching, which I find to be a very appealing, attractive website. You can either search for an item or just browse through various categories. You can browse through brands, or look through types of luggage (backpacks, duffles, handbags, laptop bags, etc.). They also have some searching tools, such as a “Carry-On Finder” and a “Laptop Case Finder”. Not only do they carry various types of luggage, they offer travel and business accessories.
Luggage Online has a great selection, and I was able to find what I needed right away. In my case, I went straight from their home page into the hardside luggage section, into wheeled (versus non-wheeled) hardsides. Later, when I knew what luggage I wanted, and needed to find it again on their site, I was able to search for “delsey helium 350” and go right to the product.
Each piece of luggage has a thorough description, which made me feel secure about ordering from Luggage Online. The pictures are great – very clear, with several pictures to view. In this case, I had searched all over the internet for hardside luggage with TSA locks, and I felt I needed to see the image of the TSA lock. Depending on what “version” of the luggage it is, you aren’t sure what type of lock it has. There are also “color swatches” that show you the choices of colors.
My piece of luggage has both an Internal Description and External Description. In addition to the descriptions provided by the website, you can view Customer Reviews, which I found to be helpful. This website is so well-rounded and offers all the information I need to make an informed decision.
How it Started… the Low Price Guarantee
Once I knew what I wanted, it was a matter of finding it at the right price. I searched the web and found another website that offered the bag at a significantly lower price. Luggage Online listed the bag at $229.95, which was comparable to most websites, except for at LuggageForLess.com, where it was listed at $189.90. I would have ordered from them, but I felt more comfortable ordering from Luggageonline.com. I saw their low price guarantee and thought, why not? I e-mailed their customer service on Sunday night, and had a response by the next morning -
“Please phone us toll-free during business hours (888)958-4424 for personal assistance placing your order for Delsey Helium 350 30in. Suiter Trolley Style: DY06677 and we'll adjust the price to $189.90 (price match from luugageforless.com).”
I called their customer service the next morning, and was able to order right over the phone. They were happy to accommodate me through the low-price guarantee after checking on their competitor’s website.
Don’t get me wrong - their website has good prices. They aren’t overpriced, and are very comparable to other luggage websites that I browsed through. I think Luggage for Less was the only website I found where the item was listed for significantly less.
Ordering & Free Shipping
My ordering process was extremely simple. Their customer service number is a 1-888, and someone took my call right away, without placing me on hold (good, for a Monday morning!). The representative took my information very quickly over the phone, and obviously knew what she was going. I was at work and it only took a few minutes, so I was impressed!
"Spend $125 or more and shipping is on us! Luggage Online is proud to offer FREE Ground delivery within the Continental United States on all orders exceeding $125*. A shipping and handling charge of $9.95 will be added to any order under $125." This was an attractive offer for me. The piece of luggage I bought is huge, so I was thrilled that I didn’t have to pay for shipping. We are talking about an item that measures 30" h x 21" w x 14”, so it saved me to have free shipping!
There are also free returns, which I think is awesome! I find myself ordering from websites that offer this (like shoe websites), because it is a huge incentive. It gives you a reason to order online, because what would otherwise prevent me from just going to the store and save myself the shipping?
For $49.95, I could have selected expedited shipping. You can get a free gift card with your order. The ordering process is very simple, just by entering your order and billing information. If you aren’t comfortable ordering online, or if had a circumstance like mine, you can just order over the phone.
Even though I ordered online, I still received an e-mail invoice. I got both an order confirmation and then a shipping confirmation. The shipping confirmation included my UPS tracking number. All of this information can also be gained by logging into their website and viewing your account.
Overall
I had a great experience ordering from Luggage Online. I received my item within a couple days, and I knew when to expect it because I was provided with the tracking number. Customer service was extremely helpful and willing to accommodate my request. They were also very responsive – many times, I feel like you e-mail a website and you have no idea when you are going to get a response.
I will order again from this website in the future for my luggage needs. Not only do they have a great selection, I feel like you can’t go wrong with this website between the low price guarantee, free shipping, wonderful customer service, and their website is a pleasure to use.
LuggageOnline.com
Recommended:
Yes
What product did you purchase or try to purchase? Delsey Helium Suiter Trolley 30"
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