Zenni Optical Online Store

I liked everything I had read about Zenni until one month after placing my order. To date, I have not recieved my glasses, and have never successfully gotten through to customer service. After several threatening E mails, I was told that my order is "held up in customs". I have since learned that there are 14 complaints at the BBB and I doubt I willl ever get the glasses I have waited for.

I placed an order with LBI and was sent a confirmation for shipping. Why can't Zenni come through for me as thaey have so many others?

I have ordered twice from Zenni Optical.

1.  Ordered two pair of bifocals, one pair of rimless memory titanium and another pair of metal frame.  Both pair were and remain excellent and the price was very good.  Delivery took three weeks.

2.  Recently ordered two pair of bifocals, one rimless titanium and another metal rimless.  Thirty days after the order date, I called Zenni Optical and was able to speak with a representative after only a few tries.  The representative was polite and efficient.  I received an email two days later, saying my glasses would be shipped to California the following week and I would get a tracking email after that.  No, the order is still pending after five weeks.

Bottom line:  when your oder works with Zenni, everything is fine, but when it goes wrong, it can go very wrong indeed.  If you feel lucky, go ahead and order; if not, look elsewhere.  It may be worth the extra dollars to have a better result.

Check with //glassyeyes.blogspot.com/ for more information and other resources.

I ordered 2 pair with different frames and received them after 3 weeks. 1 pair was perfect and very happy with them,although sunglass clip-on is poor quality.

2nd pair lens height was 31mm should have been 34mm, customer support said that was not enough to make a difference and they could not do anything about it. Looked nothing like picture. It makes a huge difference. Magnetic sunglass clip-on very poor quality.

I had the lens checked and they were the correct prescription.

I can buy 5 or more pair for what 1 pair would cost locally, so I will order from Zenni again.

After hearing about Zenni Optical from a friend of my husband's, I decided to order a few pairs of glasses from them. I selected several of their funkier frames, entered my prescription and pupillary distance, and typed in my credit card number. I paid less than $45 for three pairs of single vision glasses! I was afraid it was too good to be true, but I was hopeful.

I ordered just eight days ago, and now I have three great new pairs of glasses. The prescription is perfect, the frames are just as described, and I am newly in love with Zenni Optical! I can't wait to order some for my husband perhaps a pair or two more for me.

I bought 8 pairs of glasses for my family, 2 Single vision glasses for distance, 2 reading glasses, 1 photo-grey glasses, 1 bifocals and 2 progressives. To tell you the truth, they are all working good for us, and we love them. All 8 pairs of glasses cost me only $250 bucks, and it saved much of my budget. I received all the glasses within 2.5 weeks, and that is acceptable. My wife and my kids love them very much, and we will definitely go back to buy more glasses from Zenni.

I can hardly believe any of these reviews!
I bought a pair of progressive chromatic bendable titanium
glasses from Zenni optical. The glasses arrived made poorly--the left side ear piece was ok, the right side ear piece was installed crooked. The glasses fit diagonally across my face instead of horizontally. Then the right side ear piece broke away from the lens! So I called Zenni Optical and they were not very helpful--they said they weren't at the computer and to just send them back. I sent them back by Fedex and they were delivered on April 21, 2005. I have heard nothing since, now it's May 4, 2005. I have called 3 days in a row and all they say is they don't know about them and they will call back--never happens! Today when asking about the glasses I ask for a refund or my glasses fixed--I was told I was talking rudely! I intend to call the Postal inspectors and the Federal Trade Commission about this company and the fraud they are up to!

My wife and I ordered a number of pairs of glasses from Zenni. They took on average about two and a half weeks to arrive (we are on the east coast and Zenni is in California). Still, we are EXTREMELY pleased with the product. Zenni did an excellent, extremely accurate job cutting the lenses - my lenses are rather thick, making this somewhat tricky, and my wife's last pair of full-retail-price lenses were just botched. The frames are, as far as I can tell, every bit as good quality as something you'll pay ten to twenty times for at your local boutique. Pay close attention to the dimensions of the frames, though... I ordered 1 or 2 pairs that ended up being much larger than I envisioned them! Overall, given the variety of frames & lenses we ordered, I have a good sense of the quality of the product. I'd have to say that my experience with Zenni is a very clear A+. I will absolutely re-order from them, and I will recommend them to all my friends and family.

I am very pleased with the eyeglasses, the clip-on polarized clip-ons are not that great, and I don't recommend them. The frames are so inexpensive, why not just buy another pair. It took about a week, from the time I ordered, until they arrived in the mail.

It's sad that others have not had a pleasant experience, but overall, I think it's worth trying them.

Just received two pair of eyeglasses from zenni optical (#3647 & #3181) after hearing about them on clark howard radio show, and am very satisfied.  Took about three weeks.  Have a pair of $150 glasses from my local optometrist but have been very unhappy with the "sport" type arms since they always fall off my face.

I spent an extra $4.95 for a light tint on the #3647 and it came out just as expected.  I'd definitely use them again.

Sid

I purchased my first pair of progressive bifocals. The customer service helped me greatly by discussing the adjustment process. I also purchased prescription computer glasses. The shipping was quick, the price excellent, and customer service extremely helpful.
DT,upstate NY

delivery was 17 days.
Order was correct.
I'm happy with my Bi Focal, the frames are well made, very good fit and finish.
the ordering took some study but i did it correct per their instructions.
I did find out that frame and lens fitting is only a approximate thing. Go to any drug store to try reading
glasses and you will find out that almost all will fit and
the lens strength is easy to pick out.
I had more trouble with the prescription as the DR did not put in the correction for astigmatism it was a hurry up job
and get them out the door.

A 5 star rating for fit, quality and accuracy. Of more than fifteen pair I have purchased I am astonished at the value and workmanship. Customer service is responsive and helpful,

I order mine because of the cheap price. Don't mind if I ever lost it. Ordered one and I got it in exactly 2 weeks.
On the days before I receive my glasses, I was kind of worry with the recent poor reviews. But what do you know, I have received a decent one. No complain at all.

Extremely BAD customer service. Major delays in delivery. Unresponsive on status requests. Highly inadequate online e-commerce system. Lab is in China so that complicated getting status of delayed order. Same customer service person every time I called. Frankly, she was a JERK. She told me to stop emailing them, then she hung up on me when I told her I was having trouble getting them to respond to me. She alone will be the death of what otherwise could be a good company. They should fire her and hire a real customer service staff. Once glasses arrived, quality was good. Hopefully, the other two pair that I've ordered will arrive in my lifetime. I will NEVER use them again despite the price and decent quality of the glasses.

This was one of the worst online shopping experiences I've had. The prices were great, but the "facts" (sizes, shapes, details) were very lacking. I called the company more than once and was afforded poor customer service. I still placed an order, which I ultimately received ("ultimately" because it took quite a while to receive my order), but the shaded clip-on piece which I paid for was missing. I contacted Zenni, with no response. I finally filed a complaint with the BBB, since Zenni was unresponsive. The BBB sent me their results, which stated that Zenni had failed to respond to their query. The end result was that I paid for something I never received, Zenni provided NO customer service, and the BBB placed them in a negative "column." Unless things have changed recently, I would recommend that no one order anything from them.