Vacations to Go

Vacations to Go was the only company I contacted that were willing to find the cabin selection I wanted. We needed 3 cabins, two outside, one inside and I wanted the inside and one of the outside cabins to be across the hall. NO other travel agent was...

You just find out you're able to get a week off next month. You want to do something fun and exciting and not spend a lot of money. What you'd really like to do is take a cruise but, where would you find a great deal so close to your time off? ...

I WAS LIED TO and now Carnival cruises refuse to return my money
booked an junior suite /balcony ocean view  with them on Carnival Cruise lines also very bad.Read the reviews and you will never use them.
NEVER INFORMED SUITE HAD OBSTRUCTED VIEW UNTIL I ARRIVED ON THE BOAT. my confirmation never stated it.I arrived on the boat left after one hour as I did not want to look at life boats for 5 days from a dark room and Carnival would not assign me another room or suite.
Now I will sue Carnival as they will not return my money.
These 2 companies are in bed together and Carnival does not care if the travel agents lie to steal your money.I will now go to small claims court.

My husband and I booked our third vacation through VTG in July.  VTG does not handle their own travel arrangements.  They pass off the reservation to Apple Vacations and take no responsibility in anything that goes wrong.  They will take your money but take no responsibility.  I cannot suggest strongly enough that anyone considering VTG choose another vendor.  The customer service is horrible.  I even talked to a customer service manager to try and get our situation resolved, all to no avail.  I have emails of our confirmation number and all the details of our vacation.  They did not care.  They changed our number of nights at the hotel to seven instead of the eight we booked and paid for.  The hotel did not have our reservation.  It was bad from the moment we landed.  We ended up having to pay for the eighth night (again) before we checked out.  SERIOUSLY CONSIDER BOOKING THROUGH ANOTHER TRAVEL COMPANY OR HANDLE THE ARRANGEMENTS ON YOUR OWN.  YOU'LL BE DOING YOURSELF A HUGE FAVOR.

I used the resort branch of vacationstogo. Extremely bad service. They repeatedly upped the price they were quoting. We booked our trip in October for a trip in March, but I did not get my travel documents until less than 48 hours before my trips. This was after numerous hours on the phone. At one point my agent asked me "what [I] wanted him to do about" him getting my documents when I got frustrated. On top of that they reversed the names First/Last instead of Last/First for all of our travelers. We had to pay a $30 fee. When I called them about this and asked them to correct this for our return a week later I was told it would be taken care of. It never was. It took me 45 minutes and a lot of stress in Mexico to return to the US. I complained about my service to the top. They refunded the $30 fees and gave me 10% off commission for my next trip with them. No way in hell I'm going to travel with them again!!!

We are based in New Zealand and as part of our 2008 2 month visit to the United States, were keen to book a cruise out of Galveston.

One is a little apprehensive about using an on line service in another country. We were however so impressed with the VTG service and its delightful representive Mrs Joan Mosquinski - that we booked another one out of Maimi as well.

The advice and helpfulness could only be described as exceptional. Whenever we can - we will book our cruising requirments with the good people at Vacations to Go.

We find the website excellent with its good quality factual information and very much appreciate the weekly email advice.

I booked a cruise with Vacations To Go and the service could not have been any better.  I was told I would have my confirmation email within 72 hours, but I had it the same night.  I really liked that the tickets were emailed to me instead of put in the regular mail, so there was no apprehension about waiting for paper tickets to arrive in my mailbox.  My agent took time to explain what I should expect and when I should expect it and returned my emails and phone call promptly.  I am an experienced cruiser and have booked with several different online outfits before, and Vacations To Go by far surpasses their competition in the marketplace.  Kudos to Vacations To Go.

We book a vaca. package and canceled 6 days later we were discouraged from purchasing travel ins. because the fee was so little and the rest would be refunded back to us. Now we find out the fee is $150 per person (ours $600) and the rest is not being refunded we are issued a "future Travel credit" the fisrt time I heard this was when I was looking for my refund after I waited 40 days yet I was e mailed and quoted a refund within 21 business days. Don't let this happen to you. Our agent made a quick sale and misguided us with false information and policies. I now am battling with Us Airways who aplogize for the agent misinforming us. We have 1 year to use this or we lose $4200 and if and when we decide to travel there is a $150 fee. Beware! 

I am a repeat customer of VacationsToGo and am very pleased with their service. Have found the customer reps to be extraordinarily polite and efficient (usually one call is all I need to make to book a cruise). Very accommodating and they will spare no effort to get back to you with additional info or helpful advice. Never had a problem with a "hard sell" or inaccuracy. Last year I booked directly with a cruise line (Carnival) and was very unhappy with both the rep and the service...in my opinion, VTG is far superior. The deals may be the same, but the service is better, friendlier and more honest.

I did come cruise shopping and found lower prices when I called the agents. I then called Vacations to Go for a price match or to beat the price. I was told that I would have to speak with a manager. After being put on hold for a long time, the manager kept giving me different stories then eventually said that they could not match or beat my "good price". So much for guarantees.

Their website was helpful to me though in my search.

We used vacationstogo.com for the first time and they were great! Very friendly, cheery, informative, thorough. Found a great price for a wonderful cruise! I was a bit aprehensive to buy from an online company but it was easy and no problems at all! Smooth sailing, to say the least! They even helped me buy some travel insurance at a good price. I would use them again and I have shared the website with all my friends and fellow cruise passengers!

'Vacations to Go' is my travel agent and highly recommended for delivery speed, order accuracy overall satisfaction and much appreciated professionalism.

Booked what was a good deal for a 5 star Jamaican resort.
Based upon what I read on line I asked about the bait and switch.
Was assured almost never happens. Sure enough 12 hours before the flight was switched to a 4 star resort and told that I had no good options. No choice, no refunds, no extras, no answers,
No excuse. Got to believe that's how they make money.
Caveat Emptor.

I receive the newsletter in my email. I check with their deals. I found one that I like and contacted them. I talked on the phone with Anna. She was so pleasant and had me booked in no time. I received the tickets in my email and just printed them up. It all went so smooth. She emailed me several times to make sure all went well, plus telling me to have a nice trip. When we returned home, I have received a nice email from her hoping I enjoyed my trip.
This was the first time using VacationstoGo but definitely will again.

Vacations to go was a complete disaster--Over paid-non-stop hassel-didnt get the right documents until many phone calls and much frustration--treated very poorly for such an expenditure--you would have thought they were doing me a favor helping me complete the transaction after very quickly and happily taking my money--DO NOT USE THEM!!