Placed order for Staub "La Theiere" Round Teapot on Dec 12, 2007 for delivery before Christmas, as this item was being ordered as a gift. Chose to buy from this website because price was better (by about $10) than the next lowest priced site and because ...
I placed my order for the Cuisinart TOB-175 on Sunday. Got a tracking number on Monday (AM) that it was shipped and I had my toaster/oven/broiler on Wed. They had advertised a chrome model but was the brushed chrome, which I wanted anyways, but had the...
Kitchenclique is a front for gopcplus which tries to sell anything and everything. I ordered a toaster oven, "in stock" over two weeks ago. Nothing has arrived. They won't answer email requests for updated information.
The couple of extra dollars I...
I was politely provided product information via a toll free phone call to Kitchen Clique. I placed the on line order for the toaster oven on a Sunday, and received the delivery 2 days later with no shipping charges (for orders over $100.00). The...
Had to wait for item, but low price was worth it by skinnee135 ,Oct 20 '06
I ordered from Kitchen Clique because of the great price and no shipping + a $20.00 off coupon for the 7.25 qt Le Creuset French Oven I wanted. I ordered on Sept. 13 and received the oven on Oct. 19 due to the back order process for the color I wanted. They kept me informed the whole time and when they finally received it at their location, they promptly shipped it to me. I received it in perfect condition and for a total of $197.99 ($31 less for the oven than other places were charging AND I got free shipping, so the wait was worth it. So, if you're not in a huge hurry, the money saved was worth it to me.
Poor service, won't shop here again by surreal78 ,Jan 23 '07
Customer service was poor and quite slow, I placed an order for a Saeco espresso machine (they were $30-40 less than other stores) on a Thursday, no shipping costs were included in the order.
I then received a one-line, poorly spelled e-mail reply on Monday saying that the shipping would be over $100 USD, but without any other details. I replied promptly asking how much the total order would be. I then got another reply today (Tuesday), again only 2 lines, saying that the shipping cost would be over $150 USD and that it was UPS's fault, not theirs.
I then cancelled my order. Not really worth the waste of time thus far, I'm sure I can find another store that can provide a similar price and better customer service.
Overall good....if a little slow in shipment by alipple ,Jan 23 '07
Started out as poor experience as website showed no status of my order even after a week. Email to customer support was quickly answered though, and explanation of delay was due to inventory taking at warehouse. Ordered TOB-165 Toaster oven but was offered TOB-175 for same price by customer service rep. So over all good experience, if a little slow (could be due recovery from xmas rush).
This was an unfavorable experience. by culone ,Jan 06 '05
I ordered two items form the Kitchen Clique (a waffle iron and an egg separator) and did not receive an order confirmation e-mail. Upon phoning them the following day, I was told that the waffle iron was sold out and that they had no information as to when their inventory would be re-filled. In addition, I was told that the egg separator was also sold out and that they anticipated receiving it in 3 days. The representative was rather arrogant and clueless. Needless to say, I canceled the order and will not do business with this merchant ever again.
Fantastic service and delivery!!!!!! by tjshibes ,Dec 19 '08
Ordered Chantal Classic Tea Kettle at 8PM on Dec 18 and recieved the unit at 1PM on Dec 19 using the free delivery selection. Now that's service !!!! Also the price was the best on the net by far. I would definetly use this company again.
Polite, but no product like promised. by tr6endo ,May 08 '06
Website stated item was in-stock. I placed the order and received a phone call four days later stating it is on back-order. It's been over two weeks and still not in, (Web still states In-stock). Order has been canceled and item purchased from competitor. Customer service was polite, but bottom line no product like promised.
Fast shipping and great prices, I will probably use again. by tinaprescott ,May 08 '06
I ordered a Le Creuset pot on Monday and received the order on Thursday. Wonderful site. I read the reviews and I had a lot of mixed feelings. I took a shot and it worked great for me. I would shop from Kitchen Clique again. Thanks a lot.
All around good experience. by rwr-immlaw ,Feb 11 '04
Purchased high-end food processor because they had the best price and free shipping. Placed online order 2/4, received item 2/11. They sent UPS tracking email info so I knew where the package was. All around good experience.
order went through with no hassle - would definitely shop there again Read more
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Oct 08 '04
I was very pleased with the easy ordering process and how quickly the products arrived. I was also pleased there were no shipping charges, as other sites were charging upwards of $35.00. Read more
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Oct 26 '04
Website well organized. Ordering was easy. Tracking worked and order was on-time. Read more
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Apr 30 '05
very nice experience... the packages were well packed. no broken items. Read more
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Dec 23 '04
Nice item fairly priced, prompt shipping and communication. Very pleased. Read more
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Dec 01 '04
Ordered 2 electric knives and received only one within 3-4 days. I called customer service, lady said she had to check it out, she followed through and called back within 2 hours. We received the second knife within 3-4 days. Excellent customer service. Read more
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Dec 07 '04
Good experince. I was a little weary of this store because I never heard of them, but they delivered what I wanted and cheaper than anyone else! Read more
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Dec 08 '04
very satisfactory, price more than fair, recieved product as expected and on time. Very happy, would shop w/KC again. Read more
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Dec 14 '04
This merchant had the preferred product at the best price on the internet. The items ordered were promptly shipped with excellent tracking of the shipment. Items were well packed and arrived in great condition. Would definitely use this merchant again. Read more
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Dec 15 '04
nice experience fast shipping hassle free just the best shopping we could have hoped for
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Dec 19 '04
Order purchased followed up with an e-mail to let me know the order was processed as well as shipping and tracking information was given to let me know when to expect the delivery of the package being sent. It was helpful to know just when it would arrive.
It was a great experience with the company.
Thank you,
Bonita Anderson Read more
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Dec 20 '04
Just terrific......The product cme so fast and wrapped just beautiful....they are great! Read more
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Dec 22 '04
Kitchen Clique had the best prices (when I was researching the product) and they exceeded my expectations. I will definately shop there again. Read more
Prices are very good.
Could use a little more web-site development. Read more
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Dec 30 '04
The Kitchen Clique had the lowest price on the Cuisinart TOB-175B Toaster Oven and free shipping. The unit arrived in perfect condition, and on time. Read more
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Dec 30 '04
Amazingly quick delivery--my items arrived the day after I placed the order!! Read more
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Dec 13 '05
Would like to see more detail on tracking the order. Status remained at 'Order Accepted' for a few days. Read more
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Jan 07 '05
I was very pleased. They didn't have exactly what I order so they sent me a more expensive replacement which was great. Read more
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Jan 02 '05
Absolutely love my toaster oven! It does everything it claims to do, bagels toast perfectly, covection is fabulous. It also looks great on my counter. Read more
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Jan 05 '05
The product that I ordered, the Cuisinart Griddler, is out of stock at KitchenClique and many other retailers. Unlike many other retailers, KitchenClique telephone me to inform me that the product is on backorde and offered me the opportunity to cancel, change or keep the order unchanged. The initial telephone call was in late December. I received a second telephone call in early January informing me that the product is still on back order, but once received, my order would be the first one filled. I appreciate the follow-up. Excellent customer service. Read more
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Apr 02 '06
The most pleasant online shopping experience I have ever had. Prompt, correct and at a enormous savings from other sites. Read more
They had the best price on the Cuisinart 175. It arrived on time and it perfect condition. I have no complaints and would shop there again. Read more
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Jan 14 '05
Kitchen Clique had both sets I was looking for, and their price was VERY good compared to others. What really got my attention was the free shipping. It was a great deal. Read more
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Dec 27 '05
Excellent quality
Superior service in terms of how quickly my order was processed and received Read more
Excellent price for this item. Item was shipped quickly and delivered on time in excellent condition. Read more
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Jan 06 '06
Good service, quick communication and they were the only place that had my item in stock. Read more
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Feb 04 '05
Great price. Quick shipping. Superb selection of best products. Read more
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Feb 04 '05
The Customer Service Department needs to be more friendly with the customer on the phone if the customer is not
certain that the website is for individuals or business customers! Hopefully Kitchen Clique Management can train and have meetings with there customer service Reps.
Sinecerely,
Mrs.Cecelia Baker Read more
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Oct 11 '06
The web site ordering process was great and the product arrived in a timely manner Read more
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Mar 06 '05
very satisfied with the merchant. Would definitely reccommend to others. Read more
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Feb 19 '05
The best part about them was the low prices which made it worth it. The worst was that their web site is dated and could use an overhaul and be modernized, but that might cost enough to raise prices. Prices are the main draw and for name brand products with a merchant who gives you good service, appearance comes last and good prices first. Read more
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Feb 28 '05
I ordered the Product on Wednesday and it was at my door on Friday! Totally unexpected quick delivery. I didn't even pay for or request quick shipping. Great experience!!!
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Mar 01 '05
I looked up the toaster oven I was wanted, and The Kitchen Clique was listed as a vendor. They had the best price and no shipping fees. The ordering was simple and fast. My toaster oven arrived a day early and in great shape. I don't order often over the internet because I do worry about identity theft.
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Jul 27 '06
Easy ordering, on time, and great product! Read more
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Mar 24 '05
I have no complaints about this merchant, Good price and fast service! Read more
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Dec 30 '05
I had to cancel an order the next day and the people were very gracious about it and earned my respect. Read more
Excelent! That's about the sum of it. ***** Read more
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Jan 31 '06
they had a delay in shipping--they called me about the order and i had chance to cancel if i wanted--good phone contact Read more
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Nov 23 '04
They offered an excellent product at a very good price and delivered it in perfect condition, on time. Read more
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Jul 19 '06
I was extremely pleased with my shopping experience at The Kitchen Clique. I would certainly make future purchases with them. Read more
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May 20 '05
ok, I ordered, they shipped, everything was fine. Read more
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May 20 '05
I was very not sure about buying off the internet, especially because it was an American website. I was extremely impressed with the service I received, especially when I called and talked to Donna. I would definitely buy from this merchant again.
Thanks,
Tracey
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Jun 27 '05
An excellent dealer, no frills and superb delivery service. Well done Read more
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Jun 27 '05
Can't really evaluate the condition of the product since I ordered it with gift wrapping. Read more
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Apr 28 '06
great experience dealing with this company! Read more
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Jul 20 '05
Had a great shopping experience, and some of my friends will purchase this product from here also :) Read more
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Oct 12 '06
It was great and would shop at the Kitchen Clique again. Read more
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Aug 16 '05
I am thoroughly satisfied with my purchase. A customer service agent telephoned to advise when my order would be shipped and it was sent out as she promised. Read more
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Oct 14 '06
They accidentally forgot to send one of my items, but sent it out right away, once I let them know about it Read more
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Jan 31 '06
Everything was promptly delivered and as advertised. Thanks. Read more
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Sep 22 '06
Good quality products, nice prices, good web site; like the free shipping when spending over $75. Read more
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Jan 29 '05
I ihave no complaints. My order was handled promptly and correctly. I will refer to this site in the future for purchases. Read more
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Jan 11 '05
I found exactly what I was looking for and it was $250 cheaper than every where else I looked. Read more
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Jan 13 '05
Great service, From NY to Texas no problems... Read more
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Jan 16 '05
COLOR I WANTED WAS NOT IN STOCK AND THE COMPANY CALLED ME TO EXPLAIN THIS, GIVING ME THE OPTION TO CHANGE COLOR OR WAIT FOR BACKORDER. Read more
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Jan 21 '05
Good price, good customer service, easy transaction. Good experience overall. My only request would be to know a shipping time estimate when I made the purchase. Read more
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Nov 07 '06
VERY GOOD EXPERIENCE... WOULD USE SAME MERCHANT AGAIN IN THE FUTURE.... Read more
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Mar 22 '05
Product received in excellent shape just as advertised. Shipping time was somewhat slow (8 days), but price and product quality could not be beat. Read more
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Aug 04 '05
love product,would definitely buy from this merchant again Read more
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Apr 11 '05
Great customer service, they really went the extra mile to help me out. Read more
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Apr 08 '05
A very good experience from initial log on to delivery of the item, which was as good as expected. Read more
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Jul 17 '05
The web-site was easy to use and well designed. Able to find products without difficulty and it contained the needed information to help make an informed purchase. Read more
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Dec 31 '04
When I called to confirm the shipping date of my order, I was pleased to hear that they remembered my order and found it very quickly. They were friendly and courteous and delivered what they promised. Packaging was good and I would certainly buy from them again.
Mary L. Read more
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Feb 21 '06
The website was very user friendly and easy to navigate. I found the product I was looking for. Not only was the price competitive with other websites, I received an additional discount for spending $100 . I would definitely shop here again. Read more
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Dec 19 '05
Everything was fine except the package coffee maker WAS NOT gift wrapped like I paid for.... Read more
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Dec 28 '04
I had literally no problem with this merchant and would definitely recommend them to anyone. Pat Read more
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Dec 29 '05
Shopping experience was good. I was looking for a crock pot however with a flat base. I since found one for much cheaper at Wal-Mart...it was a nicer one also, but the product was good at the Kitchen Clique. Thank you. Read more
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Feb 21 '05
It was nice to see that they had exactly what I was looking for. This is the 1st time I have ever ordered anything online. I will probely shop online again if I can not find what I'm looking for. I thought this item was discontinued because I cound not find it at any store, and I had gone to many many stores.
Thank You,
T. McMurtry
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It is to early for me to give an honest opinion on my shopping experience with your company. After i have shopped for more items I'll give you my opinion. Read more
variery of items is very nice, easy to work and select Read more
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Jul 13 '06
Merchant did not have item in stock, and was not sure when they would have it in. Merchant called me in a timely fashion. I ended up canceling the order. The merchant's customer service was very polite. Even though I didn't buy anything from them, I would rate them as good. Read more
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Mar 27 '06
they were the only ones with the item i was interested in, but their shipping rates were expensive. i chose to go with the free shipping if i bought a certain amount. their selection of goods could have been bigger. Read more
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Dec 27 '05
Ordering was easy but then they lost my order (for over a week). Fortunately there was a number to call and I got through rather quickly. This must be a warehouse front for multiple businesses because when I first spoke with them they identifed themselves as a different electronics store, not Kitchen Clique. At least they were able to find my order and processed it quickly, and I received the merchandise fairly quickly and in fine condition. Read more
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Feb 09 '06
Wish I had been advised that the item I ordered wasn't in stock WHEN I ordered it. Read more
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Dec 26 '04
I haven't received the product yet. It was for Christmas.
It's too late now. It's not serious, I asked to receive the product befor decembre 24. Read more
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Feb 16 '05
Over all the web site was easy to get through. But when web site says the item is in stock it should be in stock. I probably would use somebody else next time to recieve my order quicker. Peter n Guy jr. Read more
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Apr 03 '05
I still haven't riceived the crock pot. The survey I
received from Kitchen Clique was so small I couldn't
even read it. This survey is a readable size. Read more
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Apr 14 '06
I have to say that my experience trying to shop at The Kitchen Clique was not so pleasant. The Kitchen Clique needs to work on the shipping process. The cost of express shipping is outrageously priced especially if you are shipping within the US. I was being charged for an express shipping for $115.00 for an item that wasn't even going to arrive the next working day but 4 days later.
So I cancelled my order and I placed an order with some else and their express UPS shipping was $20.00 if you can believe that. Read more
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Apr 14 '06
Kitchen Clique sent the wrong can opener. It took twenty minutes of my time on the phone to discover that they chose to send me a different one, without my okay, because they did not have the one I wanted in stock. They claimed that the manufacaturer discontinued it. (Many other sites offer it and I already now have it.) Upon receiving the item, they did promptly credit my account, but without the tax I had paid. Read more
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Sep 28 '06
They NEVER bother to contact me to tell me there will be delays. I have to continually email them to find out what is going on. They keep telling me it will be shipped "next week." I have not received the product yet. Read more
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Nov 14 '04
Order was cancelled without explanation according to merchant's tracking system. I was not notified. Read more
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