Intelliflix Online Service

I had a couple of ok months with intelliflix. I was paying for 3 movies at a time and they never send me 3. I only had maybe one out at a time. After contacting them 4 or 5 times that situation never changed and their emails that responded to my requests were lies and fraudulent. They claimed to be personally overseeing my account and that I would see 2 movies being shipped the next day, which never happened. Even after they said they "manually" entered them. They kept changing their excuses from you dont have enough things into your queue to "oh weve had system problems at the shipping center". I had 45 things in my queue. You'd think they could send you 3 titles with 45 things in your queue. To me they have no excuses. SORRY isnt a good enough word for them. I would never recommend this service to anyone. When you cancel dont ever plan on seeing your money again. RIP OFF ARTISTS. They dont give you what you pay for and then when you cancel they take your money and run. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU.

Horrific... slow customer response - very limited titles - few locations for adult/mature title shipping - extremely limited game selection and availability.

Terrible turnaround. At least 4 days to a week before shipping new DVD. With the 3 out at a time plan you will actually end up with 1 or none while waiting for them to ship more. I have been waiting since Saturday and this is a Wednesday. No DVD's. And according to their website none have been shipped. This really is typical. BUT, there is always a but, you can PAY for individual rentals if you want to be sure of having DVD's to watch. I have not tried this service as I do not want to pay extra. They were the cheapest price for three out at a time. I now know why!

The WORST SERVICE I EVER HAD!!!

I was looking to rent both movies and games on line and being stupid on my part I enrolled with Intelliflix and bought a year's membership with Intelliflix without researching first.

BIG MISTAKE!!!

99% of the games I received DO NOT WORK!

As for movies, I'm getting a replacement every two weeks after I had sent them back the previous ones! And I am talking about their company being in the same city from where I live!

I had filed a report with the Better Business Bureau and they extended my membership for two weeks but what good does that do me since they don't send me anything for weeks?

STAY AWAY FROM THEM AS FAR AS YOU CAN!

I have been a subscriber of Intelliflix for 1 month and that is all I can handle. I have cancelled my subscription today so I expect it to be actually put through their system in about 3 months. That is if their billing department is as slow as their mailing department. I had Netflix for 3 years before switching to Intelliflix. I switched for the video game rental option. I have received 2 games and the only movies I have received are filler ones I added for the kids, like back in the day Rainbow Brite, Care Bear stuff. Don't even think your going to get a movie that has been released in the last 6 months. The other thing that completely blows about Intelliflix is you have NO clue what movie you are going to get. That is very frustrating when you are used to knowing that you will get 1 of your top five from Netflix.

Skip the trouble of being mad at this company and go with Netflix, it is a MUCH better online movie rental provider.

Terrible!! They have ripped me off. You never get what you ask for. When you complain they tell you sorry!

They did however give me a free two weeks because I complained about getting 1 movie in two weeks. Which seems nice, but really it's just another two weeks for my blood pressure to rise. FRUSTRATION is the word you will need to get use to if you decided to go with this company.

Delivery speed- I could make my own movie quicker then they send it.

Overall satisfaction- I feel as if I lost $100 in the wind.

Legal action by State of Florida

Action filed by Florida State Attorney General against Intelliflix for dishonest practices. Action LO7-3-1010

Office of the Attorney General
1515 North Flagler Drive
Suite 900
West Palm Beach, FL 33401

They show 238 complaints but there are thousands as others find out about this and contact them. They were never registered to do business in the state. As of Oct 19,2007 the web site is still up but I got 2 movies in Sept and none in Oct for $190 a year and three DVDs out at a time. I guess they mean 3 out in a year.

The only thing good about their service is the price. I have returned all my movies and have 31 movies in my queue right now, yet my queue has shown that I have 0 titles out for the last 2 days.

I have gotten some of the movies near the top of my queue, but still not satisfied with the service at all.

Let's send a message to them. I would like every one who has used this business that feels like I do, that they were misled. Please send a email to WNBC asking why they allow intelliflix to use their logo on the front page. This is outrageous, this has to be stopped people see this and think this company is reputable. Its to late for many of us, myself included, so we need to help other consumers not make the mistake we did and allow this borderline fraudulent business practices continue.


The e mail address is

Investigations@nbc.com - Investigative Unit

consumernews@wnbc.com - Consumer News

30 Rockefeller Plaza
New York City, NY 10012
Main Number: (212) 664-4444
News Tips: (212) 664-2731

We originally signed up for a two year agreement with Intelliflix...couldn't pass up that deal. For the first six months their service was good. Then they'd stop shipping us title, oh shipping us new titles when we opened a "ticket". Recently we have not had a movie out in two months. We have open new "tickets" with no avail. We have asked for a refund for the remaining year of our service. They have stated they do not give refunds. They have an F rating on the Florida BBB website. Stay away from this company...

I signed up for the superpass with this company thinking it was a good deal, but it turned very expensive in the end. The DVD's come pretty slow, but that wasn't as big of a deal as never getting the latest movies. I had a new release at the #1 spot of my queue for a month and never got it. I decided to cancel my membership a month and a half into my year plan because I was fed up. This makes the plan end up being very expensive, because you end up having to pay the full monthly price for those months that you used (@ $25 a month) and then you get most of the rest of your money back. I cancelled my membership in october of 2006 and it is february of 2007 and I still haven't received a cent back from them. I contacted the BBB of south Florida, and they hopefully are getting my money back, they said intelliflix will be refunding the owed money to my credit card...but I have yet to see it. DO NOT SIGN UP WITH THEM, they definitely don't deserve to be in business.

After buying the superpass and experiencing intelliflix for about three weeks I was ready to cancel my membership for all the reasons listed by other users. But here's the thing, you can't cancel from the website! if you go to "my account" and try to cancel, a pop-up window prompts you to change your plan instead. When you e-mail a request to cancel they appoligize and say that they have "fixed your problem" still no cancelation. It took me a week and a half, seven e-mails, and two phone calls to the corporate office to have my account closed. "Cancel Anytime," like everything else about this company is a scam. Go to "media contacts" to get the # for the coporate office and the name of the CEO. Warn your friends and stay away from this awful company!

The worst. If you are only into "B" movies, and not into current releases then Intelliflix is for you. If you want the worst service, than Intelliflix is for you. The slowest, and the most incompetent.

The absolute worse company I have dealt with. I prepaid for a year and had to constantly write to customer service and ask why I was not receiving any movies. They always had a lame excuse. I am suppose to get 2 out at a time. I have received 1 title in the past 2 months. I've called but they just lie. They try and passify you by extending time on your contract but still ship no movies.

I HATE this company. And I'm very ease to please. They customer service reps just reply for the sake of replying, not once did they address the issue. Their site is buggy. Shipping time is slower then Netflix. Overall, very bad expreience.