Doubleday Book Club Online Service

Book clubs provide a simple means to accumulate many book titles for relatively little money. At one time or another, I have been a member of dozens of different clubs and I generally follow the policy of joining; fulfilling my member agreement as ...

I am a voracious reader, and enjoy reading a variety of material ... everything from craft manuals to cookbooks and biographies to novels. I also enjoy reading a lot of genres, spanning mystery to science fiction. Belonging to a book club is one way of ...

Like most book clubs, Doubleday is one where you get to pick 5 books for 49 cents each, plus postage and handling, to start your membership. The total for the initial package is around $15. After that, you are required to buy at least 3 books in ...

I have been a faithful member of the Doubleday Book Club on line store for about 4 years now. I first learned of them through an ad I was given in my Sunday paper. It advertised 5 books for $1.99 with the promise to buy 2 more books over the course of 2 ...

I have been buying from Doubleday on and off for years now. This is the second time that I bit at an e-mail (or pop up –can’t remember) asking me to come back. I did. About the site: We are immediately told when we arrive at the site ...

I found the Doubleday Book Club after running a Google search for book clubs online and their customer satisfaction ratings. I just finished a DVD club commitment with Columbiahouse, and since I'm much more of an avid reader than I am a movie watcher ...

Fast delivery, extensive selection, clear and concise web site, generous credit terms and the ability to decline those monthly selections online make Doubleday Book Club a sound investment and reliable internet shopping experience. I signed on to this ...

Online book buyers beware of Doubleday! I have had nothing but trouble with this club. I like to order my books online because they give "order discounts" such as 20% off your total order or free shipping. The problem is that when you receive your order, ...

Everyone knows about Doubleday Book Club and what service they provide. My epinion is going to deal strictly with their customer service which is seriously lacking. I put together an order with the club and upon hitting the "place order" button, ...

Terrible Service, do yourself a favor and don't join this book club. I repeatedly recieved the "monthly selection" even though I always went on the web site and tried to opt out for that month. The "Monthly Selection" is invariably some overpriced ...

I am a member of Doubleday and received an email in December for a sale where you received a free book with the purchase of another book in December and then were to receive another free book in January.  I took advantage of this sale and purchased ...

I moved from MD to Virginia in December. In June my father went to "check on my house" in MD and found an order from Doubleday and repackaged and mailed it to my new address wrongly assuming I had failed to update my address. I have never ever agreed ...

This company will lie to you at every opportunity.

I asked for them to stop sending me books, unless I explicitly asked for them (regardless of mail-back cards). I was told that this was impossible, so I told them to cancel my account, suddenly it was possible to stop sending me books. So their default action is to lie to you, then tell you a bunch of _since you're such a good customer crap_ if you push the matter.

Event when the tell you they will stop sending books (in an email), they will still send you books.

Then they will charge you, and send your account to a collections agency, while claiming to have sent you _return package labels_ (whatever they are) which you are to use to return the books.

Of course, you have nowhere to turn; you're screwed by them, then they screw you a second time with the whole collection agency/credit score scam.

This company disregards customers after they have you on the hook - meaning your four book commitment. I was online and I saw that there was an offer for 30% off the books that I was thinking about buying. EACH book had the advertisement next to the book. When I went through the final check out part I noticed that the 30% was not taken off my order - there was NO WAY TO GO BACK. I contacted the customer service department right away. They informed me that my books had already been shipped and there was nothing that they could do (mind you their books NEVER ship that fast - within minutes). In my second email to them, I again asked for the reason why I did not receive the 30% off as advertised and their response: "We have checked our records and have found that offer is not valid yet."

The advertisement was on the page and by EACH book that I reviewed. Not all the books, but by each one that I chose to buy. They basically baited me in and then switched the deal - that is illegal!

Doubleday Book Club sucks! This is the second time they place an order in my account without my permission (even though I am very careful and I ALWAYS reply to their "Featured Selections" on time... ). On top of that, whenever I try to contact their customer service, it takes forever for them to get back to me. Since I'm so tired of having to deal with this, I asked them to cancel my membership (I already purchased all the books I was "forced" to purchase), but they do not reply to my e-mails! Currently, I have an "outstanding balance" in my account for more than $55 on books I neither ordered nor received... so, what's the deal with them? Really, if you are considering getting a membership, I strongly recommend you NOT to do it... get your books at Borders or some other place like that... their deals are nearly the same and you skip the hazard of getting orders placed under your name and no customer service at all!