America Rx

I paid 3x the normal dlvry charge for next day dlvry. Itemwas not even processed for 2 days.  Item did finally arrive5 days later. No attempts to contact via email were everacknowledged. I will never use America Rx again nor recommend them to anyone. A complete lack of customer service.

Update 12/29/06: I filed a report with the Better Business Bureau on 10/25 and received follow-up email today. AmericaRx failed to respond to phone calls as well as written correspondence (2 letters). The BBB wrote "Please be advised that this firm’s failure to respond to your complaint will be reflected in its BBB record. Accordingly, we will report that this firm has an unanswered complaint to consumers, businesses, banks, government officials, and members of the press who inquire about them. In addition, firms failing to answer even one such complaint will generally receive an unsatisfactory rating, the Bureau’s lowest mark. Your experience may, therefore, alert other consumers seeking information through the BBB." I certainly hope this will help. After all, seventy-eight dollars for three pairs of socks is excessive any way you look at it.

I experienced the same problem as other reviewers. In my case, I ordered 7 items and received only 3. I, too, was informed by customer service that my order was shipped in full and that I was trying to get extra items. Original order placed 7/10/2006 and still no product or refund as of 9/10. Save yourself the frustration ... shop somewhere else!

NEVER SHOP WITH THIS MERCHANT!

I ordered a Conair hairsetter from the description and picture online---paying over $40, including shipping. The hairsetter I received was an updated version of that product---one I could have easily purchased at any local store for half the price. Customer service was a nightmare. No apology, no mailing label. Now they demand I send a NOTE detailing why I am returning the product. All because they made an error in the description. I agree with another poster; they all sound foreign, and perhaps do not treat the customer as courteously as domestic companies do. I will NEVER shop with these people again.

Promised free shipping with purchase of six items. When the order was complete, I was charged $10+ for shipping. I tried and tried to get someone to respond in regard to the excess charge, but could never get someone to respond to me. Also, when the order was received, it was short one item. I don't believe this company has anyone responding to customers questions or complaints.

DO NOT WASTE YOUR TIME OR MONEY with this company. I placed an order on 7/11 and the computer is still showing ready to ship on 7/19. Of course, they were able to BILL MY CREDIT CARD THE SAME DAY! I cannot even get through on the phone lines (always busy) and the two e-mails I sent have been completely ignored. Please do not give these people the opportunity to CHEAT anyone else!

Ths company is not honest!  They sent me a product that I did not order. When I called them to ask for a refund they told me that if I returned it I'd only get a refund for the original charge not the shipping to send it back.
 
I'd sure like to know how they got all my information.

A good company would wave the shipping charge and apologize profusely for using my information fraudulently.



Very unprofessional!

My 1st mistake was not ck'g them out before I ordered in mid-Feb.  All I needed was (the hard to find) lamb's wool.  I added a couple items to make it a worthwhile order.
Order took ten days to arrive and was short one of the 'extra' items I ordered.  A notation on the shipping form that the item was not in stock and they were 'giving a credit'.
I called (India?) and learned item no longer available. I was to be given credit of 5.99.  I insisted they also refund difference in ship cost.  Lady said it was hardly any diff in cost.  $2.34 is not a small diff on a 5.99 item! 
As of this AM they still tell me they will credit but it takes up to 7 business days and they are sorry this has taken longer.

Here is an indication of how terrible this place is.
My order was for an insect repellent and travel locks. I placed the order on 7/5/2006. It is 9/11/2006 and despite being reassured by them that my order was about to arrive, it still has not come.-----------------------------

Order Information
Order Number: 240793
Order Date: 7/5/2006 12:13:00 PM
Order Status: Ready To Ship

I ordered a product based on it's picture and description on the Americarx.com website. The product that I then received was NOT the product that I had ordered. I have now been emailing the "customer service" department for 2 months trying to get a refund. I have been told every time that the "return label is in the mail". When I finally called their business number, nobody could tell me when the label had been mailed. When I asked them to mail another one, they could not tell me when it would reach me. When I asked to speak with the manager, I was told he/she was not available and did not have a voice mail available. I would recommend NEVER ordering from this service.

My shopping experience with America RX was/is horrible. I will never deal with this company again. Did not receive what I ordered. Finally was able to contact a representative who informed me that they will credit my return shipping costs once they receive the returned items. No credit was given. I included in the returned shipment that I was sent an incorrect order and to send me the correct items I ordered. I specified product name and number, and, well guess what, I got the incorrect order again, in fact, it was the same thing they sent the first time. Reaching them by phone is almost impossible and quite obviously does not help to resolve the problem. I see they are on Ebay and when I reviewed the negatives about this company, so much of what they had issues about were exactly what I have been dealing with. This company should be put out of business. They cannot be trusted. I highly recommend that you do not buy from this company.

The web site said the item was "IN STOCK AND READY TO SHIP."   When the package arrived, the packing slip said "THIS ITEM IS OUT OF STOCK."   However, my credit card was charged for the item.   Out of the 4 items i ordered, 2 were wrong, 1 was missing. 

The worst online mechant. No Shippment or communication after paying for products. After placing a couple of calls, I get the run around, and was told that the items were out of stock.

Paid for overnight shipping, but my order was changed to 2-day shipping without telling me. I had to call to check on my order and was on hold for about 30 minutes. I will never order from this company again. Do yourself a favor and shop elsewhere.

Worse experience ever. This company puts customer service last while they put your cash in their pockets first. This company is a classic example of bad business. Its been 10 days and have not received a confirmation number or order number. They do not answer their phone or answer emails. Never again and we suggest you dont need this migraine! Stay away far away!

I ordered some teas from them and when I got the shipment - I was shocked at the shipping costs. They were more than the teas!

And the worse thing was they said if I wanted to return the products - I had to return them in 7 days - But - It took More than 11 days for the shipment to get to my home.

I thought that the shipmnet price was ridiculous and theur service was terrible.

I will never order from them again.  They were deceptive in that their price for the teas was very low - but they get you on the shipping. And No return policy.