In March of 2007, my husband and I decided to upgrade our kitchen with new stainless steel appliances. We searched the internet for a reputable vendor, and based on AJ. Madison's BBB participation and approval rating, along with their claims of “ ...
I just read the reviews of AJ Madison and to say the least I am very concerned with the low marks that many people have given them on customer service. I have just placed a large order and wonder if I should cancel my order, but I think I will give ...
I ordered a range hood from A J Madison in Aug. When I received it, it was broken. I called immediately to get it exchanged. I was told by customer service that they would get it worked out. One week later, I had heard nothing. I called and they then ...
See below the original review for an addendum... I ordered more than $6000 worth of appliances from AJ Madison (A refrigerator, double wall oven, washing machine and dryer). I placed the order on the 5th. Their website said that the order would ship ...
I am more than satisfied with my experience with AJ Madison! On May 4th, after looking locally and choosing a Whirlpool fridge and dishwasher, I decided to look online to see if I could get better prices, and was thoroughly delighted that the price ...
I ordered a range hood at the end of October and did not receive the product that supposed to be in stock until 3 weeks later. The product came in damaged and I called them to get a new one shipped out. Another 2 weeks passed before I received another ...
After reading some negative epinions I was somewhat leery of ordering from AJMadison but their prices were so much better than any others I could find that I decided to take the chance. Their web site gives more info than any of the manufacturers sites ...
Ordered a $550 cook top which was "in stock", on-line, Friday morning. The on-line status only said "processing", so Tuesday I called, was put on hold for 10 minutes, and disconnected. I called back, and was told the "expeditor" had not updated them wit ...
I've always had good luck with online purchases. Boy, did we screw up here. Ordered a $ 1399.00 washer/dryer combo, after talking to their self proclaimed "expert" who was supposed to help you decide to make your purchase correctly. The guy could ...
Please read this before you purchase ANYTHING from AJ Madison (AJM)! It’s rather lengthy, but it will tell you just how incompetent they are. On May 25, 2006, I purchased a Whirlpool gas range, refrigerator, dishwasher, and microwave from this company ...
I ordered a Broan kitchen hood from AJ Madison in mid November, after searching online for prices. I ordered over the phone; it was easy and they were nice. A week and half later, on the day that I was to receive shipment, the hour passed and I ended ...
AJ Madison: good online shopping experience. I ordered a GE top-of-the-line dual fuel range on October 8, which was delivered on October 21, well within the 2-3 week shipping promise given on this item.I might add, I found I'd ordered a part I ...
I have visited www.ajmadison.com on several occasions. I just recently made my first purchase. The website is very easy to navigate and understand. The pages load quickly, depending on your computer speed of course. The Homepage shows various spec ...
I ordered a Danby Portable Dishwasher from AJ Madison on the 6th of February and received a confirming email that day. When more than a week had past without my hearing from them again I began to worry. I called their Customer Service number and was ...
First off, I'm NOT affiliated with A.J. Madison in any way, shape or form. I felt compelled to say that because it seems a lot of folks here believe that any good commentary on this company must have been placed here by an employee. Not the case. ...
BEST PRICE, ON TIME, WEB SITE EASY TO USE Read more
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Apr 24 '08
Price was great and web site is very good. Ordering process was also very good. The delivery seemed slow for the price of shipping. Took 10 days from notice that it was shipped. Read more
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May 15 '06
Wonderful shopping experience. Product arrived on time and well packed. We saved $350 by purchasing from A J Madison compared with our local best price. Glad we found you! Now if you would only sell TV's we would be totally happy! Read more
Lured to the web site by low prices and then left to deal with shipper errors and unexpected fees. The matter is still not resolved. Very bad experience with this merchant. Read more
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Feb 08 '08
I got shipped a defective sink because it was improperly packaged. AJ Madison made it very simple to replace the sink but it took a fair amount of time before the new sink was delivered. Read more
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Sep 28 '07
Only shortcoming in my view was seller did not notify me where item was coming from - and shipper initially did not show this in their tracking information. Also, it seemed like the shipping company was slow in updating the tracking information available to me online. Finally, I did not know what would happen at my end with regard to scheduling delivery, etc. As it turned out, once the online tracking information showed that the range was at the shipping company's local warehouse, I contacted them directly in order to schedule delivery to my residence. Shipping company people were super nice, however, and item arrived absolutely unscathed. Thanks! Read more
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Jun 07 '08
I found the exact product I wanted at a reasonable price, with free delivery and zero sales tax -- amazing! The online tracking didn't work because the item was sent freight -- by the company's on truck from NJ to CA. We got a call the day before letting us know they'd be out to deliver and they even hit their delivery window as stated.
I could not be more impressed with AJ Madison, they run a great business! Read more
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Nov 11 '06
excellent site lots of products great delivery came sooner than we expected Read more
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Jul 19 '06
good prices, fast, accurate order filling, fast shipment. Read more
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Jun 29 '07
Easy and pleasant. Would shop here again. Read more
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May 21 '07
Took over 10 weeks for items to be delivered, made 5 phone calls, was promised that order would be shipped on certian day and it was not. finnally talked to someone who realized that some sort of an error had occured and corrected it and the order was then shipped as promised that time. There customer relations could be greatly improved. Read more
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